• Denver CO
Maritza Vázquez

Maritza Vázquez

Technical Writer & Spanish Interpreter

Professional Profile

I have worked as a technical writer since 2000, writing and editing documents in a team setting and individually in multi-industry environments. I have a Bachelor of Science in Journalism from the highly regarded William Allen White School of Journalism at The University of Kansas.

I produce top quality documentation quickly and always meet deadlines. I learn about my clients’ business and processes rapidly and am adept with development tools, Web-based applications, such as DropBox and Evernote, and am an advanced user of MS Word.

I have been a Spanish language consultant since 2007 and a limited liability company since 2010. I specialize in legal Spanish interpretation in court and attorney-client environments. 

Work History

Work History

Principal & Interpreter

2010 - Present
Saphah Translations, LLC, Denver
  • Contract with renowned language services companies such as Lionbridge, TransPerfect, Trusted Translations, and Interpreters Unlimited as well as with high-profile clients such as Century Casino, Truven Health Analytics, and iTransfer Financial Services.
  • Provide Spanish legal and medical interpretation and translation services.
  • Translate and format documents to mirror the source document.
  • Proofread all translated documents for grammar, punctuation and spelling errors.
  • Back edit and use an error category matrix and JIRA (a Web-based issue and project tracking software) to communicate issues.
  • Provide clients with language consultation regarding project expectations, timeline and cost.
  • Perform linguistic and functionality testing of iOS and Android applications in the Spanish language.
  • Suggest subjective changes regarding style, smoothness, and feel of translated documents.
  • Maintain strong and friendly relationships with contract translators, editors, and proofreaders.
  • Use reference materials to maintain consistency across projects for individual clients.
  • Operate computer assisted translation (WordFast) to improve translation efficiency.
  • Efficiently maintain formal disciplined operations procedures across a variety of client projects.
  • Investigate client complaints regarding translations.
  • Be responsible for any errors and omissions associated with client translation projects.
  • Adhere to the legal interpreter canons to maintain ethical standards in interpretation.

Spanish Analytical Linguist

2004 - 2014
Conduit Language Specialists, Denver
  • Monitored data and reported analysis to project manager and team supervisor regarding case status.
  • Assisted team members with heavy workloads. Received the Linguist of the Quarter Award twice.

Team Supervisor    2005 - 2006

  • Promoted from Spanish Analytical Linguist.
  • Created an outline for the employee handbook specific to the Denver office.
  • Conceptualized and created style guide to ensure consistency in documentation.
  • Trained new employees exceptionally well, enabling them to perform at the same level as seasoned team members.
  • Supervised, trained, and led team of 10 linguists on two shifts.
  • Ensured adherence to procedures, including security requirements, and resolved disciplinary and emergency issues.
  • Implemented extremely high standards and grew cohesive team that met company’s and customers’ expectations.
  • Developed and delivered formal training for new hires on English and Spanish grammar.
  • Successfully ensured high degree of accuracy among all team members.
  • Achieved excellent customer service and retention track record during first year with new customer.
  • Nominated team members for awards as appropriate.

Sales Administrator

2010 - 2012
Tempo Financial Holdings, Littleton, CO
  • Conceptualized and wrote Sales Team Handbook to educate field sales team and in-house staff with sales department and company procedures.
  • Developed and wrote policies and procedures documents for the sales department.
  • Improved time-consuming and obsolete sales processes by using Lean Six Sigma.
  • Saved the company $26,000 by improving the new customer equipment provision process using Lean Six Sigma.
  • Designed and developed an MS Access database that was implemented to provide historical customer data.
  • Created forms and checklists to facilitate new customer installations.
  • Created a check request template that was implemented to request payments from the accounting department.
  • Maintained print sales promotion materials by monitoring marketing supplies, anticipating field sales team needs.
  • Enhanced customer relations by answering questions not resolved by field sales staff or referring inquiries to appropriate resource.
  • Assisted VP of Sales and Marketing in creating new sales department processes while improving on existing ones which improved productivity and profitability.
  • Assisted VP of Sales and Marketing in creating and writing the sales department mission statement and core values.
  • Accomplished sales department's mission by completing related results as needed.

Senior Technical Writer

2002 - 2003
Sprint Corporation, Overland Park, KS
  • Promoted from Technical Writer III.
  • Managed overlapping documentation projects and priorities in a fast-paced team environment.
  • Created online MS Access database to track technical writing team's documentation progress and production which dramatically increased efficiency in tracking projects and improved team communication and reporting.
  • Assisted developers in creating test scripts for in-house applications.
  • Conducted functionality and regression testing for in-house applications.
  • Established and maintained relationships with internal customers.

Previous Professional Experience

Technical Writer III

Sprint Corporation

  • Promoted from Software Engineer I.
  • Created standardized online form to improve response to customer requests.
  • Worked from technical specifications, source materials and conferring with subject matter experts to produce clear, concise written materials that provided the right level of detail to meet the needs of the in-house customer.
  • Tracked project-specific non-conformances and resolutions.
  • Interacted across functions and disciplines to obtain information.
  • Collaborated with multiple departments to define documentation deadlines and project completion.
  • Resolved customer needs and problems.
  • Streamlined procedures to improve departmental ability to efficiently manage requests and needs.

Copy Clerk & Obituary Writer

The Kansas City Times (now The Kansas City Star)

  • Adhere to the Associated Press and Kansas City Star style.
  • Wrote daily weather column and assigned obituaries and met deadline for morning edition.
  • As an obituary writer, interviewed family members and funeral homes on a daily basis in a compassionate and courteous manner to obtain background information on the deceased.
  • Interviewed law enforcement officers to obtain factual information about accidental deaths.
  • Conducted research and fact-checking using the newspaper's library.

Freelance Magazine Writer

  • Wrote successful query letters to pitch how-tos, celebrity interviews and service articles to Hispanic market publications.
  • Adhered to the Associated Press style.
  • Feature articles appeared in Latina, Urban Latino, Estylo, SoloElla.com (defunct), and LatinGirl(defunct).
  • Wrote weekly feature articles for The Kansas City Hispanic News newspaper.
  • Established and maintained profitable relationships with editors.



MS Office Suite

Advanced user of Word, Excel, PowerPoint, Outlook, and Access.

Google & Apple Applications

Extremely knowledgeable in Google applications such as Chrome, Drive, Forms, Maps, Calendar, and Gmail among others. Very well-versed in Apple applications such as Safari among others. 

Web-based & Social Media Apps

Advanced user of Web-based applications for PC, iOS and Android environments such as Evernote, DropBox, Box, Drive. Active user of social media such as Facebook, Twitter, Instagram, and LinkedIn.

Customer Service

More than 5 years of Wow! customer service experience.


Confident presenter for promoting fundraising for not-for-profit organizations such as Interfaith Hospitality Network and United Way.


More than 7 years of English to English and Spanish to English audio transcription. Keyboard words per minute: 80.



Customer Service Training

24-7 InTouch Call Centers

Five weeks of customer service training for online travel provider line of business.

Bachelor of Science in Journalism

William Allen White School of Journalism and Mass Communications           University of Kansas
  • Concentration in News-editorial and Photojournalism.
  • Feature writer and photographer for The University Daily Kansan in senior year.
  • University of Kansas Photography Contest winner, portrait category.

Rocky Mountain Outdoor Educator Diploma

National Outdoor Leadership School
  • Sixteen days of back country backpacking and five days of rock climbing instruction in Wind River and Absaroka mountain ranges.
  • Underwent intensive curriculum targeted toward teachers and outdoor leaders.
  • Averaged 60 miles of hiking during the 21-day course.
  • Safely led and instructed a team of four on a 6-mile trek in one entire day.
  • Received climbing instruction geared toward teaching necessary skills for top-rope site management.

Liberal Arts (no degree)

University of Puerto Rico

Certifications & Military


Acuity Institute

Nov 2012
Lean Six Sigma Green Belt Certified

U.S. Army Reserve

1981 - 1992
Specialist, Honorable Discharge

Recipient of Commendation and US Army Service Medals

State of Colorado

Oct 2016
Colorado Notary, Commission expires October 3, 2016