Michael Van Der Gaag

Michael Van Der Gaag

Summary

Beyond the Interface: Closing the Business-User-System Gap! A career focused on stimulating clients toward innovation, User & Customer satisfaction and project success. Track record of providing project guidance User Engagement Strategies, Usability Insight & Testing to satisfied clients. Scope of Projects: IT: Client-server, web-based and portal applications, B2B, B2C, B2E, business process improvement, system definition & specification; Consumer Interactive products: Anthropometry, controls & displays, interaction design embedded Software Industries: Information Systems: Financial, retail, commercial, business and government. Product Development: Office, Medical and Consumer Interactive products.

Work History

Work History
Apr 2009 - Present

Sr Consultant: UX Strategy Usability & Information, Project Solutions, Scrum Master [

Looking for Opportunities Beyond the Interface
Consumer Research ... Project Vision Workshops & Guidance, Collaborative Consulting ... Guide client'sto - User engagement strategies, Usability Test Planning & Conduct, Requirements Workshops, Use Case Development & Management, Web based Applications: Providing Proposal Support to start up consulting and IT Services Organization Certified Agile Scrum Master
Jan 1999 - Apr 2009

Sr. Managing Consultant

IBM Interactive
Focus: Organizational needs assessment & project leadership for the development of client-server and web-based applications, portals and interactive products. Expertise in User Centered Design (UCD) and Design for Accessibility. Have guided clients through Agile Methodology, Information Architecture, Taxonomy development and Role-based information profiling. Lead teams from project visioning, requirements gathering and analysis, both traditional and Use case modeling, through UI Concept Modeling, Lo-Fi prototyping, interaction design, training requirements, and usability testing and implementation, Information Architecture Requirements and guidelines. I specialize in Usability, Accessibility/Usable Access evaluation and testing, Application functional and UI requirements gathering and analysis, Usability guidelines and UI design specifications.
1999 - 2003

Managing Consultant

IBM Global Business Services, Usability Engineering
1995 - 2000

Board Member (Volunteer)

Center For Youth Services
1983 - 1999

Principal

UI Consultants
As Principal Consultant, developed proposals, managed projects and teams, guided clients through UCD process, simplifying complex software controlled hardware and information management systems for use by casual users. Devised training solutions in Child Welfare information systems, user control dialogues and anthropometric guidelines for office copiers, printers, document management systems, and medical devices like blood analyzers, PCR (DNA) analyzers and medical imaging systems. Clients included Kodak, Child Welfare Institute, Harris Communications, NCR.

Education

Education

Graduate Studies in Industrial Organizational Psych

Stevens Institute of Technology
1966 - 1971

BA/BS

Rutgers, The State University of New Jersey-New Brunswick