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Mustafa Kondkar

Business Development Manager

Work experience

May 2011Present

Business Development Manager

National aircon & Sahyadri Furniture & Micromatic engineering
Incharge of Business development of Sahyadri furniture, National Aircon & Micromatic engineering Meeting or exceeding monthly performance targets and goals as determined including working with multiple departments to ensure targets are being met, finding problems as they arise, and fixing those problems.Driving revenue and conversion for the division.Assisting sales people on visits. managing a team, Acting as a technical trainer and resource to the Sales Advisor team. detailed knowledge of products and process, installations, Repairs,Hiring, educating, stimulating, and guiding each Field Manager and Advisor to meet or exceed goals. Leading weekly sales meetings to discuss strategy, competitive differentiation, selling skills, etc.Meeting with Sales Management team weekly to present accurate reports.Operating sales and service team which includes working with internal managers to coordinate sales and operations processes including customer acquisition group, logistics, call center, etc.
Jul 2008Feb 2011

Customer Relations Executive

Hutchison 3G
May 2007Jun 2008

Customer Service Associate

Sutherland Global Services
Joined HP Home & Home office Store U.S as a customer service executive, was responsible for handling inbound calls from US for HP home and home office store, we were responsible of addressing customer queries and cross selling HP products to the customer which included all HP products, we had a monthly target of $100000 per month and i exceeded the the target every month hence was promoted to sales coach for the Sales after Support business. My role was changed to that of a Team Sales Coach (mentor) was responsible for the Sales performance of Sales after service.
May 2002Apr 2007

Business Development Executive

National Refrigeration
sales of refrigeration and Airconditioning products and spares management of relations with dealers and motivating them setting targets for dealers driving institutional sales in Goa managing purchase operations to save costs

Education

19992002

Bachelor of Arts (B.A.)

University of Mumbai
19961998

12 std

University of Mumbai
19861996

10 STD

Manovikas ICSE English School Goa

Skills

Outsourcing
International Sales
Operations Management
Strategic Partnerships
Account Management
Service Management
Consumer Electronics
FMCG
HVAC Controls
Procurement
Purchasing
Refrigeration
HVAC
PPC
Web Marketing
CRM
Sales Operations
Sourcing
Recruiting
Team Building
Marketing Strategy
Selling
Negotiation
B2B
Business Analysis
Product Management
Customer Experience
Direct Sales
Product Marketing
Lead Generation
Competitive Analysis
Customer Retention
Sales Management
Sales Process
Market Research
Call Centers
Vendor Management
Management
Telecommunications
Long-term Customer Relationships
Customer Service
Distribution Analysis
FMG distribution
Pre-sales
Supply Operations
AMC
Service Contract
Business Development
Marketing
Sales