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Highly experienced in Technology Management, Information Systems, IT Project Management & Network Administration

A dynamic self-starter bringing extensive experience and knowledge in information technology operations, hands-on technical leadership, consistent teamwork, exceptional IT service delivery and problem resolution. A proactive, accountable and personable leader with vision and sound IT insight. Vendor and contractor management. Recognized success building cross-functional teams while guiding multiple projects in high profile demanding environments. Leads continuous process and reliability advances through collaboration and well researched leveraging of technology, meets or exceeds client service delivery requirements and support goals.   


Professional Experience

Aug 2015Present

Systems Analyst

IBM | Vancouver Island, BC

Business client site, desktop / notebook hardware refresh deployment, software application image deployment, performance management and configuration, support and service request resolution. Will at times work independently or as part of a team.

Aug 2015Present

Project Manager

On-line Startup | Vancouver Island, BC

Providing technical consulting to a start-up company promoting Vancouver Island food products. Client products are marketed using social media with sales and distribution to be channeled through the on-line store.

Contract - Feb 2015Jul 2015

Head of Infrastructure / IT Projects

St. Georges School | Vancouver, BC 

Management of information systems, software, and hardware for 2,700 users. Analyzed networking infrastructure, made recommendations for system best practices, policies, troubleshooting, documentation, KPI’s, SDLC, SIS, Exchange Server, VMware deployment, capacity planning, data center design, WLAN, hardware and software deployment and improving helpdesk service and support delivery. Designed and implemented a virtual development and pre-deployment testing environment.

Contract - Sep 2013Jan 2014

Business Systems Analyst / Project Manager

Shawnigan Lake, BC (Contract)

Provided leadership in the implementation of a new admissions software module for the campus information system. Collaborated with Admissions staff to design productive cost-effective and consistent procedures to save 28% in staff workflow cost. Developed a change management process, provided on-line and in-house staff training sessions.

Aug 2011Jul 2013

Director of Information Technology

Brentwood College School | Mill Bay, BC

Recruited to transform IT services and IT personnel management to align with the strategic education plan and ensure systems integrity. Led team building, coaching, provided mentorship and made available information systems training resources for technical support delivery. Conducted ERP research and implemented MS Dynamics NAV ERP and upgraded, standardized and secured network systems in a BYOD environment. Saved 23%+ in support staff costs through virtualization, innovation in WLAN installation, software licensing and software image deployment. Initiated IT procurement procedures, resource allocation, IT operations and capital budgeting, tracked expenses and variances.

Sep 2000Jul 2011

Manager of Information Systems

Mulgrave School | West Vancouver, BC

Achieved a 27% cost savings in IT department service delivery by leveraging helpdesk performance metrics, partnerships with vendors and internal resources. Developed operating and capital budgets, finance forecasting, resource procurement and asset management. Seamlessly implemented enterprise VoIP phone technologies for monthly savings of 45%. Established standards for written communication, technical documentation, policies, and agreements. Managed operating system and software deployment. Implemented enterprise WLANs.

*** Led the development of an innovative technology program, the success of which was recognized and published by Microsoft as a case study to their website.

May 2005Sep 2006

Business Consultant-IT / Project Manager

Netwurx | Vancouver, BC 

Consulted to key stakeholders of King David High School providing a strategy and project plan for education technology and IT implementation. Provided SDLC forecasting for IT finance, negotiated contracts with partners and vendors for capital purchases. Managed the design and delivery of IT infrastructure and computing systems and deployment of workstation images for the new school building, on time and on budget.

Aug 1998Sep 2000

Project Manager IT Infrastructure 

Mulgrave School | West Vancouver, BC

Project managed IT infrastructure and information systems architecture, implementation and building operations integration maintaining construction project schedule compliance for a new $30M, 10,350m² building serving 1,000+ clients. Issued RFP and RFQ’s, negotiated contracts and SLA’s with partners and vendors. This IT infrastructure project saw a negotiated savings of over 16% of the forecasted financial budget and was completed on time.

Aug 1996Jul 1998

IT Analyst / Business Consultant / Service Provider

Netwurx | Vancouver, BC

An information technology services provider offering a full range of information technology services including network hardware and software systems installation, troubleshooting, performance management, email and database solutions, security assessments, disaster recovery procedures, systems administration, software updates and hardware upgrades, on-site and remote IT support and end user training. Client fields included accounting, engineering, publishing, education, financial services and communications.

​Major Technologies Experience

▪ MS Windows Server 2003, 2008, 2012 - MS Exchange, MS SQL Server, MS SharePoint - Load Balancing

▪ Server Virtualization: Vmware, MS Hyper V, Citrix Xen

▪ Enterprise Wireless Networking: Controller Admin (Cisco / Meraki, Aruba), Site Surveys, Heat Mapping

▪ Networks: LAN, WAN, WLAN, LOS 

▪ Active Directory, Group Policy

▪ Help Desk Systems, Remote Administration, Remote Desktop Support

▪ Network Security: Enterprise Firewalls, Enterprise Anti-virus, Content Management, Risk Analysis, Disaster Recovery, Data Redundancy, Downtime Notification & Alerting, Business Continuity Planning

▪ Network Management: Routing & Switches (Cisco, HP)

▪ Network Storage:SAN, iSCSI, NAS, Cloud

▪ Operating System & Software Applications Image Deployment - Web Portal Planning & Deployment - Document Management Systems

▪ Hardware / Software Review, Procurement & Acquisition: Server / Desktop / Notebook / Network

▪ Business Administration Systems: MS Dynamics NAV (ERP) - MS Dynamics CRM (CRM), Point of Sales Systems (POS)

▪ Telecom: Enterprise IP (VoIP, SIP, PRI), & Analogue Systems

▪ Structured Copper / Fiber Cabling & Wiring

▪ Mobile Device Deployment, Administration & Tracking

▪ Multimedia Presentation Systems: Real-time Wireless & Interactive

▪ Microsoft Technologies / Client O/S: Windows 7, 8.1, 10 - Microsoft Office  2010 / 2013, MS OneNote, MS Project, MS Visio, MS Skype

▪ Microsoft Enterprise Licensing

▪ On-line Training

▪ Valid Drivers License


Business Management | Executive Programs

UBC - University of British Columbia

​Professional Development

MCSE, MCP - Open Learning Agency ▪ MS Dynamics NAV - MS Virtual Academy ▪ Administering MS SQL Server - Polar Bear Corporate Education ▪ MS Windows SharePoint - Polar Bear Corporate Education ▪ ITIL Foundations - Pluralsite ▪ Principles of Project Management - Open to Study ▪ PMP Designation (Candidate)Certified Scrum Master (CSM) - Scrum Alliance ▪ Privacy, Social Media & Cloud -  Harris & Company Training ▪ Privacy & Security Conference - Victoria Conference Centre ▪ Privacy Policy & Technology Issues - Fasken Martineau ▪ Microsoft Canadian Leadership Summit - Microsoft, Redmond ▪ Microsoft Management Summit - Microsoft, Redmond

Group Memberships

The Project Managers Network ▪ IT Core Infrastructure ▪ Vancouver Technical Users Group (VanTUG) ▪ MS IT Advisory Council (ITAC) ▪ Information Technology ▪ Windows Insiders Program ▪ ITIL ▪ Victoria Advanced Technology Council (VIATEC) ▪ Innovation in Wireless Networks ▪ Information Technology Trends ▪ Agile Project Management ▪ Scrum Alliance ▪ MS Dynamics NAV Community ▪ Education Technology Strategies ▪ Microsoft Dynamics ERP ▪ PMI, Canadian West Coast Chapter ▪ Education Management ▪ Leadership & Management ▪ Change Management Network ▪ Strategy Consulting