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With more than 20 years of leadership experience, I’ve provided both corporate and private clients with project stewardship and information product development excellence, from small brochures and lengthy manuals to large Web sites and interactive multimedia projects.

Working with subject matter experts and other communications professionals, my content development expertise, technical knowledge and publishing services know-how have helped produce user- and field-tested documents, online help files, and Web sites for sales support, marketing, and e-business organizations.

Here you will find a cross-section of my skills and professional business accomplishments. Although many seem similar, each has its own intended audience. Note that my role in each project was different and adjusted to the business situation.


A position as a project management professional requiring proven strengths in communications, technical writing, new media innovation, and information development processes to efficiently execute projects that effectively accomplish their intended business objectives.

Work experience

Nov 2004Present

Project Manager


Manage computer infrastructure projects and ensure high-quality proposals and project definitions.

  • Define large and small projects and monitor progress from initiation to execution and closedown.
  • Communicate with stakeholders, resources and project teams to ensure successful project completion.
  • Edit proposals quickly to ensure compliance to stringent contract guidelines and well-defined project management process.
Jan 2003Nov 2003

Commodity Team Project Communications Lead

DuPont Company

Managed and developed online communications, with key DuPont commodity team, for suppliers regarding new reverse-auction initiative.

  • Created information products, wrote copy, and developed surveys in support of $17M supplier consolidation effort.
  • Documented project progress and created process guidelines, communicated strategic and tactical knowledge, and assisted suppliers and team with future reverse auction commitments.
  • Developed Web-based best practice (decision trees, process maps, and supplier capabilities information) that contained procedural guidance and other references for site buyers.
Feb 2001Nov 2002

DuPont Safety Resources Webmaster

DuPont Company

Managed and produced online initiatives and provided Web site development expertise.

  • Maintained internal, external, and e-commerce Web sites at "" and "", among others. Evaluated business requirements and guided site content through massive change.
  • Monitored activity, ensured e-newsletter distribution, reported progress and usage statistics.
  • Integrated e-business strategies and tactics and enabled e-collaboration.
Jan 2000Oct 2002

Project Manager and Team Lead

DuPont Company

Coordinated teams of programmers, writers, editors, and graphic artists on various online and interactive information development projects. Managed numerous online information development projects.

  • Led teams of technical communicators through online product development projects, e.g., "" for DuPont Performance Products.
  • Developed, organized, and produced technical communications deliverables.
  • Evaluated user goals and project requirements, prepared job scope, maintained client contact, and reported progress.
  • Monitored project progress and assigned resources for Web-based collaborative applications.
  • Managed $900k revenue stream.
Feb 1992Oct 1999

Information Developer

DuPont Company

Developed documents, manuals, online help, and reports for many DuPont businesses. Published version of award-winning paper on "Safe Vent Collection Systems" in Chemical Engineering Progress magazine, 1996.

  • Wrote information products to support sales and other efforts and created useful and usable communications for targeted audiences.
  • Led companys move towards electronic (zero inventory) printing and optimized Acrobat PDF workflow.
  • Applied knowledge and communications strategies such as branding, corporate identity, and task analysis to technical communications.
  • Developed and maintained over 20 DuPont Intranet, Internet, and Extranet sites.
Jul 1986Dec 1992

Technical Literature Coordinator

DuPont Company

Led efforts to digitize documents. Drove, organized, and managed--with vendor and internal production resources--the creation of business and sales support documents, such as product and application profiles, sales brochures, and safety manuals.

  • Edited and managed collateral materials for many DuPont businesses.
  • Created and managed digital document libraries.
  • Coordinated reprints and upgrades to publications.
  • Managed literature inventory and digitized entire publications libraries.


Making computers work for people
The software applications, coding conventions, platforms, and scripting languages with which I am familiar include: Adobe and Macromedia publishing suites Interwoven TeamSite, Vignette StoryServer, TeamFusion NetObjects Fusion, Adobe Acrobat, Visio MS Office, Project, and NetMeeting Homesite, BBEdit, Emacs GIF animation, WMV/MOV creation, Flash integration Outlook, Lotus Notes/Domino/QuickPlace, EMC Documentum, Eudora Text, HTML, PHP, ASP, SSI, Javascript, Perl, XML, DHTML, Unicode, et al E-Help, Win-Help, Robo-Help, and HTML-Help UNIX, Windows NT, MacOS, CICS, VAX/VMS Networking: Novell, NT, P2P, SSH
Writing and editing, project management, and team leadership
Encompasses some or all of the following: Printing and publishing, page layout, typography, and project coordination Multimedia and electronic communications, publishing, and distribution techniques Interactive services, application development, systems analysis, and business consulting Management of multiple, detail-perfect projects Client contact/coaching to aid business development Client/server relationships and multi-tiered technology operations Web technologies, services, and coding User-centered design, contingency design, and WWW/online/interactive media usability inspection In-depth office software knowledge, troubleshooting, and Web server/desktop applications experience
Information design and development: print, online, new media
Encompasses some or all of the following: Content management, user studies, and process transformation Internet/Intranet/Extranet development Knowledge management, collaboration solutions, and user-centered design Interface design, structured writing, and usability testing Electronic publishing, document management, and digitization Knowledge transfer, process re-engineering, and data/workflow/process mapping Six Sigma, process improvement, and sourcing/supply-chain management Supplier relationship management and online reverse auctions



Sep 1982Jun 1986


University of Delaware

B.A., Theatre Arts, English, Communications

  • President, E-52 Student Theater (1984-85)
  • Project Management Certificate with IT Concentration, U of Del.  (2004
  • Technical Writing Certificate, U of Del. (1996)


May 2007Present


Project Management Institute
Sep 2004Present

Project Management Certificate with IT Concentration

University of Delaware
Sep 1996Present

Technical Writing

University of Delaware


Music (playing and listening), nonfiction (writing and reading), and travel.