Fusion Communication Systems,
Delivers a broad portfolio of information technology applications and business process outsourcing services to clients.
Business responsibilities and achievements
Developed and built business from ground up to generate 8-figure sales annually; established strong customer base comprising of SME, Large corporates and government institutions.
Increased sales annually by leveraging referenceable accounts to build credibility. Developing a sales strategy for lead generation and qualification to maximize on sale closer.
New Market Development
Opened the market ahead of the competition, persuasively overcoming customers’ concerns about product viability through combination of techniques that included product demonstrations, strong guarantees, and referral lead generation.
Managed the implementation of various systems and solutions, ensuring they are done within the set and agreed timelines within budget and meeting client performance standards.
Customer Relation Management (CRM)
Implemented a CRM software ensuring proper monitoring of the sales process and efficient management of existing clients.
Customer Loyalty & Referrals
Produced 60% of all new business in 2011 through referrals. Fostered excellent relationships and referrals by building trust and rapport with customers.
Hired, trained, and supervised technical engineers and sales representatives, providing guidance in use of system tools, system deployment, customer interactions, needs analysis and overall sales process.