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Murat Sener

Technical Delivery & Management 

Summary

I am a highly experienced IT professional, with over 5 years of extensive IT and Management experience in a variety of market sectors. I have an in depth understanding of Information Technology Services in conjunction with their related markets and strategies, marking myself as accomplished professional in designing, implementing and configuring a wide variety of on-premise, datacentre and cloud solutions;

Proficient experience in multiple methodologies, environments, managing resources, multiple medium size to enterprise projects. Experience in managing multiple workloads and projects between day to day duties. Strong experience with design and implementation, networking, virtualisation/cloud.

Technical focus has been HP (server, networking & storage), Cisco (networking), DELL (UTM), VMWare (virtualisation, multi tenancy), and Microsoft (server, active directory,exchange & virtualisation).

Experience as a Technical Solutions Architect, designing effective technical solutions understand the sales cycle and the requirements around pre-sales engineering and c-level presentations. Regularly attend HP solutions architect courses and briefings/updates, ensuring to provide the best technical outcome for clients.

Deployment and ongoing development of Infrastructure Automation System (Solar Winds; N-Central) monitoring and managing over 300+ Medium Size/Enterprise businesses.

At Premier Technology Solutions being involved in multi sections of the business, I have managed to impact/change business and technical processes to move the business into a positive direction. Being part of the leadership group work with each department manager to put together a strategic supporting the business vision and mission statements. 

Updating knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organisations and industry certifications.


Work experience

Project Delivery Manager

Premier Technology Solutions
Mar 2011Present

Track and ensure deliverables are being met

Responsible for the overall success and delivery of complex sized implementations

Develop and establish project schedules and budgets

Manage client risks, issues, and development of mitigation strategies

Monitor project timeline and milestone progress

Managing a group of project engineers

Report on available resources, utilisation, budget, and project status to project sponsors and stakeholders

Utilise and improve upon methodology as necessary

Manage projects and build relationships with senior managers within client organisation to drive business development

Taking on high level projects providing an end to end project delivery from project management and technical implementation.

40% workload

Technical Solutions Architect

Premier Technology Solutions
Mar 2011Present

Partner with the organisation decision makers to understand organisation and departmental strategy.

Designing, specifying and selecting solutions, considering functionality, data, security, integration, infrastructure and performance.

Provide technical pre-sales to sales dept.

Build Scope of Works (SOW) and Build of Materials (BOM) for sales proposals.

Solutions Architecture for projects up to $500k (BOM / SOW) and up to 1000 users

Technology research and development to ensure the best technical solutions are delivered.

Maintaining policies and standards in solution design, implementation and technical delivery.

Working with internal sales and account managers to build technical solutions for Medium size/Enterprise business.

20% workload

Technical Datacentre Manager

Premier Technology Solutions
Mar 2011Present

Public and private cloud system management and implementation (MS SCCM/VMware vCloud Suite/Microsoft hosted exchange)

Management and deployment of datacentre integration

Management and development of communication technologies (MPLS/IPsec/WAN/LAN)

Design, management and implementation of perimeter and border security devices (routers/firewalls/load balances)

Design, management and implementation of multi-tenanted cloud infrastructure

40% workload

Executive Member

Active Youth
Apr 2015Present

Support and direction to a local youth community                                   Weekly question and answer sessions with active members                 Weekly sports activities for active youth members

System Engineer

OsBTI Pty Ltd.
Jan 2010Feb 2011

End to End Infrastructure deployments (Hardware/Software/Networking)Level 3 technical support and final escalation within business unit. Assisting sales dept. with technical solutions for pre-sales.

Mobile Technician

Gizmo
Feb 2006Dec 2009

Providing onsite/remote technical support to residential and business customers. Repairs included virus prevention and removal, networking, Windows/Linux/OSX support, hardware and software installation, cloud computing and advisory services.

Network Engineer

Gremlin Technologies
Feb 2005Jan 2006

Open source company building Linux servers, routers and firewalls

Troubleshooting Linux and windows platforms

Installation and configuration of Cisco routers and PIX firewalls

Regular maintenance visits to clients

Providing onsite/remote support to client networks and server systems

Work as a deployment engineer for Hutchison Three (brought out by Vodafone), ten month project going around Australia's state city's and visiting all shopping centres to fit out new Three mobile stores or upgrade existing stores.

Customer Service Representative

TeleTech International
Jan 2005Jan 2005

Technical support to Telstra Internet customers, ranging from, ADSL, ADSL2+, Dial up and cable.

Team coaching and mentoring.

Crew Member / Team Leader / Assistant Manager

Hungry Jack's Australia Pty Ltd
Sep 1998Jan 2004

Managing a Team of staff to achieve Sales, Speed of Service, Food Quality, OHS KPI's

Stock and Inventory control, labour management, basic cleaning and equipment maintenance

Education

Diploma in Information Technology

Kangan Institute
20052005

Majored Network Engineering


Certificate IV in Information Technology

Kangan Institute
20042004

Wide range of knowledge and skills in basic networking, IT support, database development, programming and web development support; working safely and ethically in a sustainable work environment. Majored in Networking Engineering.

Cisco Internetworking

Victoria University
20032003

Modules 1, 2, 3 and 4

Certificate III in Information Technology

Kangan Institute
20032003

Skills in the administration and maintenance of the user environment for a computer network.

Secondary School

Fawkner Secondary College
19972002

Completed years 7 to 12

Certificate II in Information Technology

Fawkner Secondary CollEge
20012001

Vocational Education and Training Program (VET)

Skills

Business process and Standrads

Designed and ongoing improvement to technical process and standards for service desk, professional services, datacentre delivery and project delivery.

Providing daily Scope of works to technical services team

Mobility

Designed  and implemented custom mobile network services using Telstra as a backbone for MPLS and one to one connection requirements.

Wireless

I have worked with many wireless vendors, however currently have very strong knowledge with Ruckus, HP wireless technologies.

Design and deployed wireless infrastructure at schools, hotels and multiple facilities with central point of authentication and control.

Unified communications

Experience with 3rd party VOIP providers (M5 Networks, Avaya and Global Talk communications)

Experience with Tandberg video conference design and deployment.


Datacentre

Experienced in designing datacentre rack cabling structure, hardware and platform installation standards.

Working with deployment engineers ensuring highest level of configuration and technical delivery driven by process.

Currently responsible for Premier's datacentre presences, managing and supporting cloud infrastructure, internal/external party management, upstream wholesale link management, and management external IP address subnets.

Solution Design & Troubleshooting

Analytical nature with the ability to solve complex business issues

Technical aptitude and a high degree of self- motivation to train.

Excellent business process and best practices experience.

Currently provide complex technical solutions to business development and accounts managers, between 20-4000 user base.

Operating Systems

Extensive experience with Microsoft Windows Desktop and Server versions starting from Windows XP to Windows 10; & Windows Server NT to Windows 2012 R2.

Experience with RedHat and CentOS flavours of Linux.

Deployed variance environments; single domain, multi domain, remote desktop services, application servers. 


Virtualisation/Storage & Servers

I have over 4 years of virtualisation technology experience.

Mastery of VMware/Hyper-V products set both single and multi-tenanted environments.

High level of experience with SAN, NAS with FC & ISCSI technologies (mainly focus HP Left-hand and 3Par), Server/Blade technologies (Preferably HP and IBM) and advanced solutions to meeting specific application hardware requirements and per company strategic goals.

Strong experience with the following server hardware:

HP; server, storage, backup, blade

IBM; server

DELL; server



Networking & Security

Strong understanding of the OSI standards and how the networking devices fit into each layer for designing, configuration and troubleshooting.

Designed and deployed HP's Software Defined Networking technologies with supporting SDN applications for network performance and security.

Regularly deploying WAN services to business (MPLS, Internet, IPsec) 

 Experience with the following networking equipment:

HP; switching, SDN

Cisco; firewall, switching, routers

DELL; firewall

Juniper; firewall


Certifications

HP ATP - Server Solutions

pearson vue
2015Present

HP ASE - Server Solutions Architect V2

pearson vue
2015Present

VMWare VOP & VSP - CP

VMWare Partner University
2015Present

Microsoft® Certified Solutions Associate 2008

pearson vue
2012Present

Microsoft® Certified IT Professional 2008

pearson vue
2010Present

Microsoft® Certified Systems Administrator 2003

pearson vue
2008Present

Portfolio

Business process improvement for proactive management with 24/7 support;

Introduced an automation product (NCENTRAL) to reduce onsite maintenance visits, freeing up man hours for professional services, project was deployed and ROI was achieved within 12 months.

Built script repository, created custom motoring templates to ensure all key sections of customer server/network infrastructure is monitored with self healing  capabilities with real-time notification via email and SMS.

Product is still ongoing continues improvements to better proactive functionality of business.


Business process improvement for helpdesk and professional services;

Introduced a business management application (CONNECTWISE) moving away from a manual timesheet system this enabled the company to integrate automations and workflows for service delivery and technical support management, allowing the company to realign SLAs and internal reporting capabilities.

Created Helpdesk, Professional and Project services boards with workflows, direct integration into NCENTRAL for tracking of automated tasks.


Business product for private cloud infrastructure; 

Designed and implemented multi tenanted environment to support multiple companies in an isolated and secure environment, using state of art equipment to provide N+1 redundancy, diverse data paths in and out of the network enabling the reliance on internet services providers this was achieved by presenting IP blocks out to the internet which can be reachable via any of the terminated upstream providers.


Server infrastructure consolidation;

Situation: Company has been running 36 aged care facilities with independent servers and IT support companies

Solution: Proposed a server consolidation and rollout of a MPLS network nationally to bring all the facilities into a single network to deliver network  and desktop resources from an datacentre.

 Delivery: Implemented a blade chassis with SANs to house all of the virtual servers and data collected, created project technical delivery documentation (facility audits, data captures, WAN  cutover, cutover), provided workshop with deployment engineers, attended first 3 facility cutovers, addresses issues as required then moved on cutover national - worked with deployment engineers providing technical assistants and maintaining backend system configuration and updates.

Outcome: All independent servers removed from facilities, data migrated to datacentre, users migrated to a Terminal server and replaced desktop workstations with thin clients to lower end-user support requests.


Wireless network upgrade;

Situation: School requested to have wireless access across all 4 campuses with the ability to  authenticate using Active directory. The business had a duty of care which require them to be able to report on IP address and web activity as requested by mentors and parents.

Solution: Proposed installation of HP access points, controllers powered by dual SonicWALL and HP SDN with NetProtector

Delivery: Setup and deployed HP wireless controllers, then deployed access points across all campuses, multi SSID used (Private for domain managed devices, Public for BYOD devices, Guest for non active directory users), network switches updated to accommodate for Software Defined Networking across, this technology enabled me to configured the network blocks at the end user device ensuring unnecessary traffic doesn't going on to the network backbone to cause saturation and load.