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Summary

Enthusiastic, self – motivated and seasoned professional with 10+ years of experience in various functions of HR. A post graduate in HR having hands on experience in Quality and Compliance management. Key areas of strength are HR operations & process execution, with focus on Quality controls, Risk & Compliance management. Recognized for the ability to network and sustain collaborative relationship with stakeholders, internal & external customers

Work experience

Nov 2011Present

Sr Lead - Employee Relations

Infosys

Responsible for conducting detailed investigations to complex employee relations issues and recommending solutions that are in alignment with the Company's core values. Conducted thorough, confidential investigations of complex employee issues. Recommended course of action with effective resolutions that applied knowledge and understanding of HR guidelines and employment laws, ensuring ISC compliance while reducing liability to company. Consistently met metrics to complete investigation and close case.

 Accountable for BG check related violations for offshore and client related offshore and onsite checks as per law of the land taking into consideration various aspects of risk. Also been part an integral part for discussions related to Infosec related violations. Part of the ICC council at Bangalore and responsible for handling GRB issues

 Managing Risk and Compliance for BG checks w.r.t., MSA reviews for various clients. Supervised operation of quality checks and random drug testing process to ensure compliance

 Provided coaching to executives and line managers across the region on changing trends and multifaceted approaches of case handling. Partnered with DRM and delivery in multiple initiatives to help reduce time taken for on-boarding thus helped them in quicker on-boarding and revenue generation

 Determined and executed organizational objectives and strategies that supported the company direction and business needs through various system interventions that metamorphosed the way delivery worked breaking barriers with more proficient processes

 Audit co-ordination for ILMS related, external and Client audits. Front ending and ensuring

compliance to the MSA signed with the Client

 Responsible for vendor management related to contracts, SLA, compliance to clauses and vendor related audits. Pivotal in introducing penalties for errors in reporting

 Contributed and executed key automations for the team reducing man hours by ensuring MIS basis an Insights Dashboard and data analytics to align process improvements accordingly

 Recommended process improvements to business leaders, clients and associates and implemented them along with benchmarking with other IT Companies to understand our stand in the market

 Responsible for safety related employee engagement activities and awareness sessions also

ensuring compliance with all current legislation, codes of practice and relevant standards of the organization

Managing billing process for vendors end to end

Jun 2007Nov 2011

Sr. Associate

WIPRO Ltd

Account: Union Bank of Switzerland                                    (Aug 10 to Nov 11)

Ensure Wipro meets the Client’s Contract Management and Governance parameters i.e. review of macro level process, procedures, and operating practices that identify adherence to mandatory contractual obligations set by UBS.

Co-ordinate and Conduct training and certification programs across all levels

Train all process leads and managers on client specified operating procedures and norms

Drive Account compliance with regards to the below-mentioned parameters:

  • Risk Management
  • Legal and Compliance
  • Human Resource
  • Insurance & Accreditation
  • Security – Physical & Information
  • BCM & DR Planning for an Account of 850+ resources

Coordinate with all senior management and ensure that billing is completed well within the deadlines and billing is accurate and provide inputs regarding the same to BFM and Corporate HR team

As a Master Quality Analyst – Process Compliance

Enforcing Supplier Staff Confidentiality Management (SSCM)

Conduct process compliance audits designed to gauge process compliance, ensure adherence to client specific process mandates and provide feedback to outliers

Publish MIS and reports on process audits, compliance audits and Customer Surveys (CS) to the management on a weekly/quarterly basis

Publish Quarterly Relationship Report to the client based on which the status is provided to the organization

Background Verification and Risk Mitigation

Talent Acquisition                                                                                                          (Jun 07 to Aug 10)

Handling Background Verification machinery for lateral hires in the organization

Responsible for decisions on high Integrity concerns (Ombuds) on fake and fraudulent Employees in the Company. 

Conduct training and mentor new joiners for Talent Risk Management team

Handling exit discussion on Integrity concerns and counseling post discussions.

Regular audit of recruitment quality and process compliance for offshore, Onsite, contract and campus hires

Presenting trend analysis and implementing corrective measures.

Handled quality monitoring on hiring function wrt employee verification / selection of genuine candidates by the Recruitment team.

Initiating and analyzing the company credibility checks. 

Education

May 2007

Post Graduate diploma in HR

Mount Carmel College, Bangalore

May 2006

Bachelor of Arts in History

Cotton College, Guwahati

Significant Achievements

  1. Awarded as the Engagement Champion in 2013 and 2014 in Infosys
  2. Honor award in 2014 in Infosys
  3. Best team award in 2015 and 2018 in Infosys
  4. CM&G Audit – 3 consecutive “Green” Audits for all offshore and Onshore locations in Wipro
  5. Successfully completed the Interviewer Certification Program (ICP) in Wipro.
  6. Awarded ‘Feather in the cap’ for identifying fake HR interviews in Wipro.
  7. Designed (implemented), documented and a Walk-in and weekday interview process across location in Wipro

Other Achievements:

  1. National level swimmer
  2. Awarded ‘Best trainer of the year’ , Delhi Public School in 2006

Personal Details

Date of Birth: 26.06.1984

Sex: Female

Marital Status: Married

Languages Known: English, Hindi, Assamese,Bengali& Kannada