Information Technology professional with over 10 years of IT Industry experience with superior knowledge of Problem Management, Incident Management, ITIL Service Management, Change Management and Project Management.
Demonstrated experience working in and building critical service desk environments for large clients and have strong knowledge of all layers within an IT environment. Deep exposure to multiple aspects of Service Management including Service Design, Service Transition, Service Operations and Continuous Improvement.
Excellent communicator with impeccable interpersonal skills and able to leverage technical and business acumen to communicate effectively with stakeholders.
Recognized for ability to build key relationships with a customer focused, process driven and results oriented approach.