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Work experience

Jul 2011Present

Project Manager

Webtel Technologies (Pvt.) Ltd.
  • Manage software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
  • Managing the Project backlog, Release backlog and timeboxing the project
  • Helping marketing team to understand the modules in response to RFP and win new contracts from various individual agencies and private business sectors
  • ISVV
    • Performed project oversight for independent review and analysis of an agency wide IT systems integration project.  Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements
  • Incident Management
    • Developed an incident management workflow model to manage the incident accountability
  • Managed more than 8 internal team members and led them to deliver 3 enterprise projects, three of them is the cloud based application
  • Designed and documented Incident workflow models ensuring compliance to industry standards and integration with Problem Management
  • Conceptualized and created the project Incident Manager application and trained the helpdesk manager and staff to use the application
  • Client review tracking and changes implementation
Aug 2008Jun 2010

Process Manager

Techline India Solutions (Pvt.) Ltd.
  • Lead (and participate in) peer project teams of 2 - 5 professionals in risk-based assessments of business control systems. Determine process improvement opportunities. Provide consulting to re-engineer and strengthen business processes
  • Establish on-going communication to share with process owners and senior management issues & improvement recommendations throughout the life of the project. Work with management to define risk mitigation action plans to resolve process gaps
  • Lead the incident and Helpdesk process management activities to ensure the smooth functioning of the business processes and its stakeholders
  • Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and ticket closure
  • Repeatedly delivered on-time releases of concurrent complex projects
  • Follow-up training and support, and long-term customer up-keep phases
Mar 2006Jul 2008

Team Lead

F-Tec computer Education

The franchisee was into the technical training and software development, the position involve dual faceted approach for managing technical writing and training team to deliver the best and ensuring timely completion

Technical Writing

  • Strong experience in technical writing, training, instructional design, course development, and resource coordination
  • Writing the technical specifications for the various business requirement models for software development
  • SRS designing
  • Validating the documentation and presenting the same to the client for Client Approval
  • Project business requirement training to the respected team and handover the project to the project coordinator for designing& Development
  • Superior communication, interview, and presentation abilities

Technical Training

  • MS Office Suite, C& Visual Fox Pro training
  • Training team for the newly introduced module
  • Conducting special training sessions for new technologies and tools
  • Designed and prepared teaching aids, course materials, final assessments, and skill evaluations
  • Report coordination with the head office for trainee skill evaluation

Education

Apr 2006Jun 2008

MBA

Lucknow University
20032006

BA

Kanpur University

Skills

Project Management Skills
Project Management Project Scheduling • Systems Integration • Implementation (Local and Remote) • Technical Presentation • Budgeting • Team Coordination • User / Developer project Training • Risk Management • Customer Support • On-Site/ Off-Site Troubleshooting Interpersonal Excellent written and verbal communication skills • Manage multiple complex projects simultaneously • Learn new skills and tools quickly • Adapt well to challenging environments • Work across departments and with varying levels of management • Function effectively in fast paced, high-pressure, “crunch-time” environments Leadership Facilitation and negotiation skills • Meeting management skills • Self-motivation • Work under minimal direction
Windows XP, VIsta, Server 2000
HTML/XHTML
Used the markup language for R&D and complex bug tracking during change or incident management
Dreamweaver
Used the popular application during R&D and bug tracking during complex bug reporting
EDrawMindMap
Used the application designing the project wireframe, specially Flowchart
Microsoft Office
Expertise using the suite to design the Project (application) flowchart Technical writing SRS designing Power Point Presentation to demonstrate the proposed project aspects and the suggested flow  

Certifications

Certified Associate in Project Management (CAPM) ®

PMP

O-Lavel

DOEACC

Portfolio

Summary

Project manager with strong experience in delivering timely solutions for complex customer demands, from the small systems to the enterprise project level.  Excellent communicator with the relentless drive to get it done right!

Well versed with Agile project development Approach, SDLC, Exposure with ITIL process for change management. Worked both as the product owner as well SCRUM Master while managing projects, Experience in project oversight and independent validation & verification (IV&V) Strong Managerial background in team handling and client managerial skills, proven ability to deliver high quality IT products and services on schedule and under budget. Excellent interpersonal, client relations and negotiation skills, Worked under pressure to meet with the deadlines

Interest

Coordinating and taking part in training sessionsScience Project modelingGymnasium

Extra Curricular Activities

  • Awarded 3rd place in Mr. Lucknow body building competition [2006]
  • Awarded 2nd price for science model competition in intermediates

Objective

A strategic thinker, who can bring innovation and continuous improvement to IT operations and project execution, to achieve optimum utilization of its resources and maximum profits, now looking for next challenge across International operations