Webtel Technologies (Pvt.) Ltd.
- Manage software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
- Managing the Project backlog, Release backlog and timeboxing the project
- Helping marketing team to understand the modules in response to RFP and win new contracts from various individual agencies and private business sectors
- Performed project oversight for independent review and analysis of an agency wide IT systems integration project. Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements
- Developed an incident management workflow model to manage the incident accountability
- Managed more than 8 internal team members and led them to deliver 3 enterprise projects, three of them is the cloud based application
- Designed and documented Incident workflow models ensuring compliance to industry standards and integration with Problem Management
- Conceptualized and created the project Incident Manager application and trained the helpdesk manager and staff to use the application
- Client review tracking and changes implementation