Mukesh Soni

Mukesh Soni

Work experience

Work experience
Jul 2011 - Present

Project Manager

Webtel Technologies (Pvt.) Ltd.
  • Manage software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
  • Managing the Project backlog, Release backlog and timeboxing the project
  • Helping marketing team to understand the modules in response to RFP and win new contracts from various individual agencies and private business sectors
  • ISVV
    • Performed project oversight for independent review and analysis of an agency wide IT systems integration project.  Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements
  • Incident Management
    • Developed an incident management workflow model to manage the incident accountability
  • Managed more than 8 internal team members and led them to deliver 3 enterprise projects, three of them is the cloud based application
  • Designed and documented Incident workflow models ensuring compliance to industry standards and integration with Problem Management
  • Conceptualized and created the project Incident Manager application and trained the helpdesk manager and staff to use the application
  • Client review tracking and changes implementation
Aug 2008 - Jun 2010

Process Manager

Techline India Solutions (Pvt.) Ltd.
  • Lead (and participate in) peer project teams of 2 - 5 professionals in risk-based assessments of business control systems. Determine process improvement opportunities. Provide consulting to re-engineer and strengthen business processes
  • Establish on-going communication to share with process owners and senior management issues & improvement recommendations throughout the life of the project. Work with management to define risk mitigation action plans to resolve process gaps
  • Lead the incident and Helpdesk process management activities to ensure the smooth functioning of the business processes and its stakeholders
  • Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and ticket closure
  • Repeatedly delivered on-time releases of concurrent complex projects
  • Follow-up training and support, and long-term customer up-keep phases
Mar 2006 - Jul 2008

Team Lead

F-Tec computer Education

The franchisee was into the technical training and software development, the position involve dual faceted approach for managing technical writing and training team to deliver the best and ensuring timely completion

Technical Writing

  • Strong experience in technical writing, training, instructional design, course development, and resource coordination
  • Writing the technical specifications for the various business requirement models for software development
  • SRS designing
  • Validating the documentation and presenting the same to the client for Client Approval
  • Project business requirement training to the respected team and handover the project to the project coordinator for designing& Development
  • Superior communication, interview, and presentation abilities

Technical Training

  • MS Office Suite, C& Visual Fox Pro training
  • Training team for the newly introduced module
  • Conducting special training sessions for new technologies and tools
  • Designed and prepared teaching aids, course materials, final assessments, and skill evaluations
  • Report coordination with the head office for trainee skill evaluation


Apr 2006 - Jun 2008


Lucknow University
2003 - 2006


Kanpur University



Project Management Skills

Project Management Project Scheduling • Systems Integration • Implementation (Local and Remote) • Technical Presentation • Budgeting • Team Coordination • User / Developer project Training • Risk Management • Customer Support • On-Site/ Off-Site Troubleshooting Interpersonal Excellent written and verbal communication skills • Manage multiple complex projects simultaneously • Learn new skills and tools quickly • Adapt well to challenging environments • Work across departments and with varying levels of management • Function effectively in fast paced, high-pressure, “crunch-time” environments Leadership Facilitation and negotiation skills • Meeting management skills • Self-motivation • Work under minimal direction

Windows XP, VIsta, Server 2000


Used the markup language for R&D and complex bug tracking during change or incident management


Used the popular application during R&D and bug tracking during complex bug reporting


Used the application designing the project wireframe, specially Flowchart

Microsoft Office

Expertise using the suite to design the Project (application) flowchart Technical writing SRS designing Power Point Presentation to demonstrate the proposed project aspects and the suggested flow  



Certified Associate in Project Management (CAPM) ®