Muhibur Rahman

• Setup accounts for new users using Active Directory
• Configure printers and fax machines on the network
• Reset account access and account privileges
• Configure E-mail clients, i.e. Microsoft Outlook
• Investigate and resolve errors with vaccine orders on the ordering system
• Assist and train users on use of Microsoft Office i.e. Word, Excel, Outlook etc.
• Reset Passwords and unlock accounts on Active Directory
• Testing of new releases of ImmForm/Vaccine Supply Application
• Logging and first line resolution of calls to the Helpdesk
• Route logs to Second Line Technical Support as appropriate
• Manage, monitor and action all logs as appropriate
• Create entries as needed and maintain technical knowledge base
• Manage and maintain Helpdesk Software configuration and Reference Information
• Provide support through email, phone calls and face-to-face

• Provide 1st line support
• answering queries for students and staff via phone and email
• Support users remotely
• VPN account setup, User Migration, Software Installs, PC Imaging, Outlook setup
• Log calls on call logging system
• Carry out daily client systems checks, report to Supervisor or Building manager where necessary
• Working with Active Directory, Windows 7, MS Office 2007/2010
• Carry out in-house system testing, do classroom checks on over 500 PCs around the building
• Setup and troubleshoot printers for students and staff
• Escalate complex calls or problems to relevant IT Support member such as 2nd line support
• Support users in the use of any new software or hardware by providing necessary training and advice

• As a team leader, I am responsible for ensuring all shelves are filled.
• Keeping my team members up to date regarding any changes within our department.
• Be reliable and responsible, making day to day decision on behalf of my team.
• Providing optimum support to my store and deputy manager.
• Provide training to existing and new team members.
• Manage rotas, attendance and paperwork.

• Install and maintain telephone lines
• Install and setup fibre optic broadband for end users
• Install telephone lines as well as broadband at co-operate office sites
• Troubleshoot internet connectivity issues
• Troubleshoot telephone line issues
• Setup internet on end-user's PCs, Phones and Tablets

• Promote, sell, and secure orders from existing and prospective customers
• Demonstrate product and services to existing and potential customers
• Advise customers in selecting products that are best suited to their needs
• Make phone calls, visit in-person and give presentations about the products and services to existing and prospective customers

• Provide assistance and information to members of public as well as staff arriving for fixtures held at the stadium
• Maintain high profile and sufficient knowledge to answer general questions asked by persons attending any fixtures
• Check tickets of customers
• Assist with the evacuation of the venue and direct customers & guests to the relevant holding areas in emergencies
• Operate turnstiles and manage sales of tickets without errors
• Taking instructions from management
• Working as part of a team being punctual, presentable, vigilant and customer focused

• Managing shop floor
• Price tagging
• Interpretation
• Admin tasks including data entry
• Communicating with customers at all levels

Certifications covered

• CompTIA A+ Essentials- Passed
• CompTIA A+ IT Technician- Passed
• MCTS Windows 7 (expected 09/2014)
• MCTS Windows Server 2008
• Cisco CCNA

Modules covered;

• Communication & Employability Skills for I.T
• Computer Systems
• Information Systems
• Impact of The Use of I.T & Business
• I.T Project
• Advanced Database Skills
• Advanced Spreadsheet Skills
• Website Production & Management
• Digital Graphics & Computers
• I.T Systems Troubleshooting & Repair
• E-Commerce