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Muhammad Sohail

Summary

I am sincere, loyal and dedicated individual who has a great deal of ambition. Although I have extensive experience in the Broad Band Satellite Communication (VSAT) industry, I love to learn, and am always up to challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Work History

Dec 2013Present

Senior Executive Engineer (VSAT)

Wateen Telecom (Private) Limited, Islamabad.
  • Team Lead of Warid, Mobilink, Ufone & CMPak GSM Backhaul Project at Islamabad NOC from December 16, 2013 to Date
  • Back office support to VSAT Engineers working in the filed/ remote sites for installation and maintenance purpose.
  • Coordination with customers for installation and maintenance.
  • Trouble tickets follow up.
  • Supervising and supporting VSAT field Engineers in trouble shooting etc.
  • Frequency planning and bandwidth management.
  • Complaint handling in CRM/Trouble Ticketing. Outbound calls to Customers for further detail & resolution purpose of the complaints.
  • Planning & Scheduling Installation:
    • Coordination with GSM and Telco customers and GSM vendors like Ericsson, Huawei etc.
    • Generating PAR and its execution.
    • Informing customers on phone installation process and O & M where ever required.
  • Managing complaints (Pending/Resolved) & Reporting.
  • New & Faulty equipment testing, preparing fault reports RMA.
  • Coordination for joint visits with O&M/Vendor.
  • Managing customer data and providing it regularly to concerned departments.
  • Keeping record of customer complaint/equipment history with screenshots and stats.
Aug 2007Dec 2013

Senior Operation Engineer (VSAT)

Quick Link Communication (Private) Limited, Islamabad.
  • Team Lead of VSAT Operations at Karachi Office from May 15, 2008 to Dec 5, 2008.
  • Site surveys for the deployment & successful commissioning through NOC of the VSAT Earth Station & Equipments for clients acquiring services from Quick Link or Speed Cast Hong Kong.
  • Coordination with clients acquiring services from Quick Link Communication, PCCW Global Hong Kong, or Speed Cast Hong Kong.
  • Installations of HUB/Remote Earth Station antenna both C & KU band, Point to Point or Multipoint, SCPC, TDMA & GSM Backhaul Links.
  • Assembling & Testing of LNBs (PLL, DRO), LNA, OMTs, BUC/SSPA/HPA, ODUs & RFTs.
  • Generates and reviews design documentation. Tests, documents, and troubleshoots RF assemblies.
  • All Types of Satellite Modems installations, configurations & troubleshooting (Datum, Comtech, Link Star, RCST’s, iDirect etc.), Defining & Designing Plans for IDUs/ODUs.
  • Configuring LAN and CISCO Routers as per requirement using VSAT Links.
  • Providing VoIP facility using VSAT Links.
  • Configuring Quintum Switches for VoIP when needed in coordination with VoIP NOC.
  • Worked with GSM support NOC, Monitoring of Data Center, Troubleshooting & maintenance of all backhaul GSM networks.
  • Coordinating with field staff of operations or outsourced vendors and work with them for issue rectification.
  • Convey the outages (planned and unplanned) to concerned department, Vendors and keep them posted with the updates on major network issues.
  • Handle external customer issues and follow up of issues till closure.
  • Prepare daily & weekly monitoring reports for all GSM sites.
  • Monitoring of Carriers through Spectrum Analyzer.

Technical Skills

8
Satellite Communication Modems

Satellite Communication Modems (ComTech CDM 625, 570L, QxL, Memotec Optimizer, DATUM Systems, iDirect 3000, 5000 Series, LinkStar)

8
VSAT Earth Stations

VSAT Earth Station Antenna Installations C & KU band (1.2m to 6.1m) including Offset, Center Fed, Linear & Circular Polarized (Andrew, Suman, Ruman, Channel Master, Prod line, Patriot, Space Star).

8
Spectrum Analyzers

Spectrum Analyzer (Anritsu MS2718B, Rohde & Schwarz FSH), BER Tester ACTERNA EDT-130 & GPS Device.

8
Satellite Software Expertise 

Satellite Software Expertise for (Sat master Pro v 7.3, Satellite Antenna Alignment (SAT Info), Grob Tracker, iSite, iMonitor, BUC/SSPA M&C Access.

8
Satellite Tracking

All Type of Satellite Tracking and Installations for Earth Station.

8
VSAT ODU & Equipment

VSAT ODU & Equipment Installations 10W-1000W-BUC/SSPA/HPA/RFT/Redundant Kits (Advantech Technologies, Terrasat, Comtech EF Data LPOD, Agilis, MiTech, ANACOM, UPCOM Technologies).

8
Office Automation Tools

Proficient in Office Automation tools, MS Office Visio.

8
Communication & Managment

Good team player.
Strong communication and interpersonal skills.
Ability to function independently.

Education

20002002

Higher Secondary School Certificate (Pre-Engineering Group)

Balochistan Board of Intermediate & Secondary Education, Quetta.


Educational Acievements

Participant 2nd All Pak Inter Universities Competition Organized by Study Aid Foundation for Excellence (SAFE) held Quaid-E-Azam University Islamabad and secures 1st Position Category Project Designing.
Participant in IT Exhibition & Competition 2004 (ITEC’ 4). Held at UET Lahore.
Participant 3rd All Pak College/University Software Competition & Exhibition (COMPPEC 2004). Held at NUST, Rawalpindi.
Participant 5th All Pak Inter College/University Software Competition & Exhibition (COMPPEC 2006). Held at NUST, Rawalpindi
Participation Certificate of Core Java held in series of J2EE Application Development Workshop.
Merit Certificate for Participating in Inter School ‘O’ Level Mathematics Competition 1999 at Beacon House School Quetta.
Merit Certificate for Participating in English Drama at St. Francis Grammar School Quetta.
English Language Courses up to 4 levels from English Coaching Centers.