Senior Executive Engineer (VSAT)
Wateen Telecom (Private) Limited, Islamabad.
- Team Lead of Warid, Mobilink, Ufone & CMPak GSM Backhaul Project at Islamabad NOC from December 16, 2013 to Date
- Back office support to VSAT Engineers working in the filed/ remote sites for installation and maintenance purpose.
- Coordination with customers for installation and maintenance.
- Trouble tickets follow up.
- Supervising and supporting VSAT field Engineers in trouble shooting etc.
- Frequency planning and bandwidth management.
- Complaint handling in CRM/Trouble Ticketing. Outbound calls to Customers for further detail & resolution purpose of the complaints.
- Planning & Scheduling Installation:
- Coordination with GSM and Telco customers and GSM vendors like Ericsson, Huawei etc.
- Generating PAR and its execution.
- Informing customers on phone installation process and O & M where ever required.
- Managing complaints (Pending/Resolved) & Reporting.
- New & Faulty equipment testing, preparing fault reports RMA.
- Coordination for joint visits with O&M/Vendor.
- Managing customer data and providing it regularly to concerned departments.
- Keeping record of customer complaint/equipment history with screenshots and stats.