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Muhammad Muaaz

IT enthusiastic with technical and speculative knowledge in the field of Networks, Security and end-user support, looking for opportunities.


A hardworking and Pro-active personality who had been working while studying and have not only been a successful student but an efficient and honored employee as well.

  • I have the ambition to work for the organization and keen to achieve strategic objectives while developing my technical and analytic skills at work on a regular basis.

  • To work for my career growth and better prospects which contribute to the productivity and profitability of the organization.
  • Detail oriented with an analytical bent of mind and possess positive attitude.
  • Proficiency at grasping new technical concepts quickly & utilizing it in a productive  manner.
  • An effective communicator with strong analytical, interpersonal and problem solving abilities.



Bachelors in IT/Networking and Security

Ajman University Of Science and Technology
  • Fresh Graduate with an excellent CGPA of 3.60.
  • Participated in most of the exhibitions and events.
  • Had the honor of being the Vice President of students in 2010.
  • Have been assisting juniors with the professors in summer courses.
  • Participated in body building competitions.

Higher Secondary School Certificate (FBISE)

Pakistan Islamia Higher Secondary School, Sharjah 
  • High school degree in Computer Science
  • Topped my batch with excellent grades.
  • Participated and won in all of the sport events like cricket, football, basketball and volleyball.

Work History

June 2016Present

IT Desktop Support Engineer

Barclays Bank UAE
  • Providing L2/L3 support locally in Corporate, Investment and Private Banking. Remote support, coordination with user and troubleshooting efficiently.
  • Providing Software, Hardware and Network Support, along with the system builds and configuration.
  • Performing troubleshooting on assigned ticket on internal intranet and resolve the problem within promised SLAs.
  • Installing, troubleshooting and configuring packages, applications and printers on the roaming profile on windows 7.
Jun 2015Aug 2015

IT Service Desk Coordinator (Interns)

Ajman Police G.H.Q

Hardware side:

  • Configuring and troubleshooting the intranet of GHQ and Ajman Police Traffic department.
  • Created the topology of a newly constructed office in GHQ and deployed Cisco VoIP phones, Biometric devices, Bus topologies and back end to ensure the correct port in patch panel to the Cisco 2960 Switch.
  • Repairing and troubleshooting of heavy duty printers, laptops and PCs.
  • Deploying and configuring Firewall and learnt real configuration of it out of the simulation world.

Software Side:

  • Worked with the Ajman Police Portal, directory of the employees and e-services.
  • Installing all the important software of the Ajman police employees in all over the departments including Traffic Dept., Jail Dept. and G.H.Q itself.
  • Ensuring the safety of the critical data by backing up to the server or Norton Ghost technology.
Nov 2010Oct 2014

In-store Sales Assistant

Procter and Gamble
  • Making Reports. Updating the stock and keeping a check on competitor activity.
  • Merchandising and consulting the products to the customers.
  • Also provide training to the newly hired employees.
  • Had been working as an acting supervisor in the absence of the supervisor.
  • Received Customer service training for Rouge International and P&G

Other Part-Time assignments

  • DU Telecommunications as a Direct Sales Representative (July 2010 – September 2010) in Dubai, UAE
  • National General Insurance (NGI) as a financial consultant (November 2009 – February 2010) in Dubai, UAE
  • Ideal General Trading as a Sales Representative (June 2009 – October 2009) in Dubai, UAE
  • IPSOS as a survey agent (June 2008 – September 2008) in Sharjah, UAE
  • Worked in Spring Gitex 2015 for Hisense Mobiles.
  • Surveyor for DEWA app in SMBpSG contest.
  • Security Supervisor for New Year’s Eve 2015 with Gentur Security.
  • Worked in Dubai World trade center for famous events like GETEX2015, CareerUAE 2015 and BigSale 2015.
  • Currently working with IML for different projects of products like Lipton and Lifebuoy.


Windows Server 2016

Recently completed MCSA and planning to give exam in Q4 2018.
Good Experience in Hyper-v on implementing a whole new domain Infrastructure, including Domains, GPOs, AD RMS, VPN servers, Virtual servers, redundancy, fall back structures, etc.

Routing and Switching

Worked with Cisco Packet Tracer, GNS3, Wireshark, TeraTerm etc. and currently pursuing CCNA (ICND-1)

Networking and Security

Done following courses in college: Advanced Computer Networks, Network Operating Systems, Network Design and Implementation, Network Management, Information Security, Network Security and  Enterprise Security

Project Management

Good knowledge in Microsoft Project 2013 and Intermediate in JIRA
I have been even "Assistant Teacher" with my professor in Summer-I 2015


Basic knowledge of C Language
Good knowledge of Java Programming, i can develop basic programs using Object-oriented programming.

Website Development

Good knowledge of HTML5 and CSS3, expereince in developing websites with developing tools like DreamWeaver and NVU.
Developed many basic website using Joomla by using WAMP Server
Intermediate level knowledge of ASP.NET, created many basic .aspx websites using Microsoft Visual Studio.

Microsoft Office 2013

Great knowledge of Microsoft Office tools like Work, Excel, PowerPoint and Project Management.

Wireless Communications

Knowledgeable about Wireless communication of Bluetooth, Wifi, WiMax. Routing mechanisms in Wireless and security concepts like WEP, WPA2 etc. Done network simulation using OMNeT++ and OPNET.

Android Studio

Basic knowledge of Android Application development and currently in the process of learning it.

Selling and Influence Skills

Awarded, certified and and well-experienced for selling and persuading the customers that the product offered is indeed their "need".

Customer Service

In four years of my Sales career, i met more than 50+ nationalities and i am confident to say that i have good Customer service skills.

Achievements & Accolades:

  • Rewarded with Hisense Tablet and vouchers from Samsung for leading the sales in Spring Gitex 2017
  • Received a Certificate for ‘in-store shadow program’ for training the newbie.
  • Rewarded with an iPad for excellent customer service & sales by the Hyper Panda (Dubai Festival City Mall) authorities based on customer feedback.

Personal Details

Date of Birth: 28th August, 1991

Languages Known: English, Urdu, Punjabi & Arabic

Driver’s License: Possess a valid UAE License (Manual & Automatic)

Visa Status: Employment Visa 

Nationality: Pakistani

Contact Details: +971508687884

Location Preference: Sharjah/Ajman/Dubai