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Muhammad Amir Aizat Bin Ruslan

  • No 14 Jalan Damai Indah 5, Taman Damai Indah 56000, Cheras Kuala Lumpur Malaysia  | 19-04-1992

+6017-848 3062 | [email protected] | www.linkedin.com/in/amir-aizat

Objective

Seek to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization. Look forward to working with a company that promotes quality products and services. Besides, I want to further my professional career with a world class company

Something About Myself

A highly-motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills.  Reliable and dedicated with the ability to grasp and apply new procedures quickly, organize and prioritize tasks to meet deadlines and adapt readily to new challenges.

Education

Sep 2011Jun 2014

Degree in Social Sciences and Humanities ( Development Of Science)

National University of Malaysia
Jun 2010Jun 2011

Accounting

Negeri Sembilan Matriculation College
Jan 2008Dec 2009

Sekolah Dato' Abdul Razak

SPM

5A 2B 2C

Work experience

Oct 2015Present

Customer Relations Officer

IKEA Cheras
  • One of the build up team in IKEA Cheras
  • Identify and resolve customer's issues and complaints by selecting the best solution and achieving a win-win outcome.
  • Assist customer and maintain high professionalism to customer.
  • Hold a big responsibility to be able to make decision that can be a turn up points for the whole shopping experience.
  • Prepare daily, weekly and monthly report and make sure we achieve monthly KPI performance.
  • Train Co-worker(Tebrau and Penang) regarding Navision SP55 system and E-Commerce System
  • One of the super user for IKEA E-Commerce Project at IKEA Cheras 
  • Emergency Response Team (ERT) members for IKEA Cheras
Jun 2015Sep 2015

Account Assistant

Rakyat Holdings Sdn. Bhd.
  • Handle payment voucher
  • Handle tax payment for all Bank Rakyat branches in Malaysia
Nov 2014Jun 2015

Park Crew

District 21, IOI Mall Putrajaya
  • Do briefing regarding on the safety 
  • Make sure customer have a great experience in District 21

Skills

Microsoft Dynamic NAV
Microsoft
Adobe
Statistic Package Science Social (SPSS)
Geographic Information System (GIS) Software - ArcView

Language

Malay :: Native

English :: Fluent

References

Nor Azimah Othman 

Easy Buying Team Leader

IKEA Cheras

+6016-4202767

Anabella Th'ng

Customer Relation Manager

IKEA Cheras

+60197298127

Nadiah johari

Core Area Leader (Living)

IKEA Tebrau

+60196667571