• karachi

Muhammad Abdul Qadir

Work History

Work History

Customer Support Executive

Dec 2015 - Feb 2016
Tripda (A Rocket Internet Venture)


  • was given "the employee of the month" award
  • answer calls and respond to┬ácomplaints/queries
  • handle customer inquiries telephonically
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • identify and escalate priority issues
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports


Customer Sales Representative

Dec 2012 - Aug 2013
Netcom Solution Call Center / I Planet B.P.O and call center

  • contact businesses or private individuals by phone
  • deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
  • describe products and services
  • respond to questions
  • identify and overcome objections
  • take the customer through the sales process
  • obtain customer information
  • obtain possible customer leads
  • maintain customer/potential customer data bases
  • follow up on initial contacts

Education

Education

Studying In Intermediate (Pre-ENG)from Karachi Board.

May 2014 - Jun 2016
Allama Iqbal Govt College

Matriculation (Science)from Karachi Board.

Apr 2011 - Apr 2013
F.J Grammar School