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Work experience

Dec 2015Feb 2016

Customer Support Executive

Tripda (A Rocket Internet Venture)


  • was given "the employee of the month" award
  • answer calls and respond to complaints/queries
  • handle customer inquiries telephonically
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • identify and escalate priority issues
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports


Dec 2012Aug 2013

Customer Sales Representative

Netcom Solution Call Center / I Planet B.P.O and call center

  • contact businesses or private individuals by phone
  • deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
  • describe products and services
  • respond to questions
  • identify and overcome objections
  • take the customer through the sales process
  • obtain customer information
  • obtain possible customer leads
  • maintain customer/potential customer data bases
  • follow up on initial contacts

Education

May 2014Jun 2016

Studying In Intermediate (Pre-ENG)from Karachi Board.

Allama Iqbal Govt College
Apr 2011Apr 2013

Matriculation (Science)from Karachi Board.

F.J Grammar School