Muhammad A. Cheema

  • 855 Dolley Madison Blvd Mclean, VA

IT Manager

Work History

Work History
Dec 2011 - Present

IT Manager

Grove Dental Clinic
  • Provided remote technical assistance to over 8 offices on daily basis or visited the location to resolve the dilemma.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Load computer tapes and disks, and install software and printer paper or forms.
  • Confer with network users about how to solve existing system problems.
  • Analyze equipment performance records to determine the need for repair or replacement.
  • Maintain an inventory of parts for emergency repairs.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Train employees in computer system use and Dental Softwares.
  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Perform routine network startup and shutdown procedures, and maintain control records.
Oct 2006 - Jul 2011

Network and Computer Systems Administrator

Spectra Innovations
  • Successfully implemented and developed 30 work stations and 2 Dell and HP servers.
  • Design and develop computer hardware and support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.
  • Recommend purchase of equipment to control dust, temperature, and humidity in area of system installation.
  • Specify power supply requirements and configuration, drawing on system performance expectations and design specifications.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
  • Provided ongoing services to management and staff to include initiating, tracking, and following up on outstanding or new actions to ensure timely completion and regulatory compliance and resolving recurring problems and issues independently
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Aug 2002 - Jan 2005

Computer Support Specialist

World Source
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Skills

  • Ability to clearly communicate technical concepts to non-technical people
  • 5+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
  • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
  • LAN/WAN Infrastructure for +10 years
  • Microsoft Windows +10 years
  • US citizen
  • Fluent in English, Punjabi and Urdu

Education

  • Bachelor of Computer Science
    Nahda Computer Institute Kuwait,Kuwait Jul 2004
  • CompTIA A+ Hardware Certification
    Info Tech Kuwait,Kuwait Jun 2001
  • Microsoft Certified System Engineer
    Microsoft Corp Punjab,Lahore Feb 2000

References

1)  Shahbaz Saleem, QA Tester,
       703-473-2025

2) Khurram Imam, Support Enigneer
     703-980-6086

3) Saghir Shah, Office Manager
     571-216-8550