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  • More than 4 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
  • Ability to train, motivates, and supervises customer service employees.
  • Develop plan, conduct audits and analyses reports accurate staffing
  • Expertise in resolving escalated customer service issues.
  • Secured company achievement awards for delivery of exceptional customer service
  • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Work experience

Apr 2008Oct 2009

Tesm Lead inbound / outbound

China Mobile Communication Corporation(Zong)


Masters of Sciences

The University of Lahore
  •  CGPA 3.13/ 4.0
  • Ranked among the top 500 universities of the World (Times London & QS)
  • Data Communication & network Administration / Internet programing / C and C++
  • ARP and RARP simulation as major project.