More than 4 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Ability to train, motivates, and supervises customer service employees.
Develop plan, conduct audits and analyses reports accurate staffing
Expertise in resolving escalated customer service issues.
Secured company achievement awards for delivery of exceptional customer service
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Apr 2008 - Oct 2009
Tesm Lead inbound / outbound
China Mobile Communication Corporation(Zong)
Dec 2006 - Mar 2008
Mar 2005 - Dec 2006
Dec 2001 - Jun 2003
IT Instructer /network Admin
Masters of Sciences
CGPA 3.13/ 4.0
Ranked among the top 500 universities of the World (Times London & QS)
Data Communication & network Administration / Internet programing / C and C++
ARP and RARP simulation as major project.