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Work experience

Apr 2013Nov 2015

Supervisor Insurance

Faysal Bank
  • lodgment of insurance cases Secured / Unsecured assets insurance claims
  • Arrange All New leased risk coverage Insurance policies of All regions
  • Insurance premium billing from all insurance co. Receiving / PPR / Insurance Policies / Reconciliation / Pay order
  • Arrange Tracker location from Tracker / Insurance Co’s as required.
  • Scrutinizing of all insurance claim documents according to prudential’s / clauses of insurance policies.
  • Arrange claims settlement and required documentation from Customer / Collection as required by insurance Co’s
  • Deposit partial losses cheques in relevant customer payment account.
  • Precede timely adjustment of funds through claim settlement for termination on account in the system.
  • Arrange required insurance policies to customers as required for respective regions
  • Keep insurance policies hard copies in safe and key as / if sent by insurance co.
  • Resolved customer’s complaints in timely manners
  • Deliver insurance policies to customers as required.
  • Sign and stamp Insurance claim forms after checking the DPD of the customers.
  • Resolve partial loses issues of the customers.
  • Visit to Nadra / Hospitals / Surveyor / Insurance Co.s as required for verification of secured / un-secured assets insurance cases.
  • Identify customer insurance related issues and timely action and resolve accordingly.
Mar 2009Apr 2013

Regional Settlement Coordinator

Faysal Bank
  • Reconciliation of settlement and coordinate with country settlement coordinator on daily basis.
  • Share the daily settlement status within the regions and fix the anomalies if there any.
  • Compilation of settlement documents and sent it for closure.
  • Follow-up with customers on all pending settlements to avoid void ratio.
  • Share settlement status analysis in terms of product-wise, bucket-wise and segment-wise with Head of Collections in terms of GCL and provisioning impact and further forecast the upcoming numbers.
  • Maintain complete settlement documents and MIS in order to complete the audit trail.
  • Share the different analytical cuts with the management on regular basis.
Jul 2004Mar 2009

Team Leader

Royal Bank Of scotland
  • People Management /Portfolio Management.
  • To manage respective flows.
  • Updating of  MIS status on daily basis including Rollback Current
  • Giving visits to help curing the chronic and problematic customers of higher buckets
  • Skip Tracing of Customers
  • Allocation of A/C volume wise
  • To secure the interest of the Bank while dealing with a client
  • To minimize delinquency levels.
  • To maintain best service standard while managing collection functions.
  • Compliance to cash Handling Policy.
  • To maintain flow of the assigned bucket with in the given targets.
  • To ensure that skip accounts are identified at early stages and proper skip tracing strategy is followed
  • Taking dunning Letter for both PIL & BTF.
Nov 2003Jul 2004

Credit Analyst

  • Processing of loans.
  • To check credentials for loan products (Personal Installments Loan, Balance Transfer Facility, and CNC).
  • A very critical aspect of my job was to authenticate, verify the authenticity of legal /collateral and documents making on which the disbursement of loans are highly dependant and assigning limits to the customers keeping in mind their pay-back capacity
  • To  supervise the telephonic-verification and physical verification of loan applications
  • Forwarding of dispersal letters.
  • Account opening
Aug 2003Nov 2003

Verification Officer

  • Receiving verification forms from CIU on daily basis.
  • Planning & assigning route for verifications.
  • Cross verify the Residential & Business verifications along with Bank Statements.
  • Making MIS of verifications on daily basis.
  • Discussion with FRMU on problematic verifications.
  • Govern colleagues & to train new verification officers.
Jul 2002Jul 2003

Data Processing Officer

Muller & Phipps Ltd.


Bachelor of Science

Balochistan University

Majors Subjects are Math’s, Physics and Statistics


Proficient in Microsoft Office, Windows


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