Summary

I am a fixer.

For years, I have worked as part of a 'clean-up' process within McDonald's Corporation. I am brought in to fix stores that have management issues such as inventory problems, customer service retention and service times. It is my job to ensure that the stores that have these issues are brought up to company standards and that protocols are put into place to ensure continued success in the future. I accomplish this by utilizing these seven principles:

Interviewing and Hiring Process
Part of the hiring process at McDonald's includes identifying potential management candidates. I am pleased to say that as a manager, I have helped many different employees move up the corporate ladder. Most of them then go on to management careers in other fields, but it brings me satisfaction to know that I helped develop their skills so they can have successful careers.

Food Prep and Presentation
In the course of my management training, I have often needed to work entire areas of the store alone, such as in the grill area. As such, my food prep skills have to be top notch under tremendous pressure while maintaining the presentation quality standards.

Inventory Management
I am responsible for ordering and maintaining all inventory levels of product at the store.

Interpreting and Creating P&Ls
I can correctly analyze P&Ls and make necessary adjustments to help my store be more profitable.

Customer Service
I know my customers by name, and make an effort to get to know details about their lives. This makes them feel important, and results in many return visits to my store.

Budget analysis
In the time that I have worked for McDonald's, I was moved to four different stores to help clean up their budgets and make them more profitable.

Multitasking
I excel in fast-paced environments and thrive on deadlines.

Work History

Work History
1993 - Present

Restaurant Manager

McDonald's

 My daily duties include, but are not limited to:

  • Maintaining fast, accurate service, positive customer relations and ensuring products are consistent with company standards.
  • Ensuring compliance to safety codes, company safety and security protocols
  • Managing Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
  • Recruiting, interviewing and hiring team members. Identifying and promoting employees with the correct skill set to management positions.
  • Conducting performance appraisals, disciplinary action, motivating and training employees.
  • Ensuring company standards on equipment, facility, and grounds are maintained by using preventative maintenance program.
  • Ensuring food quality and 100% customer satisfaction
  • Ensuring complete and timely execution of corporate and local marketing plans.

Education

Education

Hamburgerology

Hamburger University

Courses included Time Management; Business Planning; Customer Satisfaction; Profit and Loss, and Teamwork, among others.

Associate of Applied Science in Business Management

North Country Community College

Courses included Accounting 1,2, and 3; Statistics; and Chemistry, among others.

Skills

Skills

Interviewing and Hiring Process

Part of the hiring process at McDonald's includes identifying potential management candidates. I am pleased to say that as a manager, I have helped many different employees move up the corporate ladder. Most of them then go on to management careers in other fields, but it brings me satisfaction to know that I helped develop their skills so they can have successful careers.

Food Prep and Presentation

In the course of my management training, I have often needed to work entire areas of the store alone, such as in the grill area. As such, my food prep skills have to be top notch under tremendous pressure while maintaining the presentation quality standards.

Inventory Management

I am responsible for ordering and maintaining all inventory levels of product at the store. 

Interpreting and Creating P&Ls

I can correctly analyze P&Ls and make necessary adjustments to help my store be more profitable.

Customer Service

I know my customers by name, and make an effort to get to know details about their lives. This makes them feel important, and results in many return visits to my store. 

Budget analysis

In the time that I have worked for McDonald's, I was moved to four different stores to help clean up their budgets and make them more profitable. 

Multitasking

I excel in fast-paced environments and thrive on deadlines. 

Certifications

Certifications

ServSafe

New York State Restaurant Association

Languages

I speak English and French fluently.