I am a fixer.
For years, I have worked as part of a 'clean-up' process within McDonald's Corporation. I am brought in to fix stores that have management issues such as inventory problems, customer service retention and service times. It is my job to ensure that the stores that have these issues are brought up to company standards and that protocols are put into place to ensure continued success in the future. I accomplish this by utilizing these seven principles:
Interviewing and Hiring Process
Part of the hiring process at McDonald's includes identifying potential management candidates. I am pleased to say that as a manager, I have helped many different employees move up the corporate ladder. Most of them then go on to management careers in other fields, but it brings me satisfaction to know that I helped develop their skills so they can have successful careers.
Food Prep and Presentation
In the course of my management training, I have often needed to work entire areas of the store alone, such as in the grill area. As such, my food prep skills have to be top notch under tremendous pressure while maintaining the presentation quality standards.
I am responsible for ordering and maintaining all inventory levels of product at the store.
Interpreting and Creating P&Ls
I can correctly analyze P&Ls and make necessary adjustments to help my store be more profitable.
I know my customers by name, and make an effort to get to know details about their lives. This makes them feel important, and results in many return visits to my store.
In the time that I have worked for McDonald's, I was moved to four different stores to help clean up their budgets and make them more profitable.
I excel in fast-paced environments and thrive on deadlines.