Marlana Smith

Work experience

Work experience
Aug 2002 - Present

Bookseller/Barista/Cafe Lead

Barnes and Noble Booksellers

Answer phones, loss prevention, maintain order and appearance of store, cashiering, product order placement, counting money, maintaining inventory, zone maintenance, shelving, and oversaw a crew of ten.

Dec 2007 - Oct 2008

Loan Account Manager

Collecting mortgage payments for mortgagors with a 60-90 day delinquency and mortgagors in foreclosure, answering mortgagors and third-party inquiries in an inbound/outbound call center, resolving customer issues by identifying reasons for default and finding solutions for customers who were facing financial hardships.

Aug 2001 - Apr 2002

Sales Associate

Dillard's Department Store

Customer Service, answer phones, loss prevention, maintain order and appearance of department, and cashiering.

Jan 2001 - May 2001

Instructional Assistant

Tarrant Conty College-South Campus

Aided head instructor of special needs students with auto detail.


May 2007


Attended classes that consisted of core curriculum, with an emphasis on business management.

Aug 1995 - May 1999


Eastern Hills High Schol




Operated ASPECT system while working for Countrywide Home Loans in collections.


Microsoft Excel

Microsoft Powerpoint

Microsoft Word