Marlana Smith

Work History

Work History
Aug 2002 - Present

Bookseller/Barista/Cafe Lead

Barnes and Noble Booksellers

Answer phones, loss prevention, maintain order and appearance of store, cashiering, product order placement, counting money, maintaining inventory, zone maintenance, shelving, and oversaw a crew of ten.

Dec 2007 - Oct 2008

Loan Account Manager

Collecting mortgage payments for mortgagors with a 60-90 day delinquency and mortgagors in foreclosure, answering mortgagors and third-party inquiries in an inbound/outbound call center, resolving customer issues by identifying reasons for default and finding solutions for customers who were facing financial hardships.

Aug 2001 - Apr 2002

Sales Associate

Dillard's Department Store

Customer Service, answer phones, loss prevention, maintain order and appearance of department, and cashiering.

Jan 2001 - May 2001

Instructional Assistant

Tarrant Conty College-South Campus

Aided head instructor of special needs students with auto detail.

Education

Education
May 2007

Associates

Attended classes that consisted of core curriculum, with an emphasis on business management.

Aug 1995 - May 1999

Diploma

Eastern Hills High Schol

Skills

Skills

ASPECT

Operated ASPECT system while working for Countrywide Home Loans in collections.

10-key

Microsoft Excel

Microsoft Powerpoint

Microsoft Word