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An ICT professional with 15 years management experience delivering complex services across a range of different disciplines and industry sectors, Mark has led managed services outsourcing engagements and transformation programmes.He is a confident communicator who leads and manages at an executive level, and is familiar with a number of structured management tools and methodologies.Mark has extensive experience of the full delivery lifecycle, and his training and qualifications demonstrate his belief and commitment to continuous development.

Major Achievements

The account lead for the EMEA region of a global outsource contract with Credit Suisse with P&L responsibility for £40 million.

The programme lead for the pre-sales and delivery team for Siemens Communications’ public sector accounts, managing technology enabled change programmes and projects.

Planned, initiated, and mobilised the Keystone migration programme, part of a $4 billion global contract with Thomson Reuters, one of the largest in BT’s history.

Led engagements with a number of major clients such as Alliance & Leicester, ING, Ford, ASDA, PSA Peugeot Citroen, BMW, and a number of Universities, NHS Trusts, and Police Authorities

Setup the bid response and pre-sales function for the Getronics UK programme management group.Reducing costs by introducing repeatable processes to, creating a knowledge management repository, and simplifying the handover to the transition and delivery teams

Undertaken a number of global assignments, with experience of working in Italy, France, Germany, Belgium and the Netherlands across various industry sectors and technologies

The UK lead for the assurance initiative created to manage and improve BT Global Services’ response to major deals (£50 million+), and to develop and embed the capability to deliver successful and consistent outsourcing contracts through the development and sharing of best practice across the various market units (Telco, financial services, energy, utilities, automotive, and Government)

Work experience

Early Career

Mark began his career as an apprentice electrician and was involved in the installation of communications cabling in commercial and industrial premises for major equipment manufacturers and suppliers in addition to electrical installation work.

Following his qualification as an electrician, he moved into a project-engineering role where he oversaw the installation and commissioning of telephone and data systems whilst planning, monitoring, and controlling the installation of the cabling infrastructure and associated network connectivity.

Mark subsequently moved into full-time project management for the major installations division of an infrastructure company specialising in multi-million pound contracts for financial services customers in the City of London with occasional projects in mainland Europe.

Jun 2007Present


BT Global Services provides solutions for our largest, international, multi-site clients

·EMEA Account Executive for Credit Suisse, a $1 billion outsource contract (banking sector)

This was a full outsource of the infrastructure services to transform the delivery of LAN, WAN, MAN, voice, trading systems, Telco services, mobile communications, contact centres, remote access, and network security – technology and business process change

Transformed the service from its legacy state to the future mode of operations - delivering an improved end-to-end service back to the customer at a reduced cost

Responsible for full Profit & Loss for the region, leading a team of 150 personnel co-located with the clients business units – from business development to service delivery – base charge of £150 million over the contract lifecycle plus transformation projects and programmes

Developed the portfolio to include new service lines and products and drove the implementation of standard toolsets and self-service applications across the region

Improved the quality of the service delivery and addressed the perceptions of our customer resulting in a “AA” rating for the department for 2008

Reduced regional delivery costs by £2 million during the 1st six months on the contract by simplifying processes, addressing behavioural issues, and reducing external costs

On completion of this assignment, BT approached me to lead the UK programme assurance initiative in the UK to improve how BT Global Services engages with its major customers

·Migration Programme Director for Keystone, a $4 billion contract for Reuters

A global programme to migrate 334,000 users enabling the closure of more than 200 legacy data centres - defined and delivered the migration from concept to service operation

The scope included delivery of services, infrastructure, migration, and cessation of legacy services and the provision of service to denied parties & US embargoed countries

The delivery unit included direct and matrix managed internal resources, agency, third party, and globally sourced teams located in EMEA, US, Asia Pacific, and the UK

Led the only period on the contract where BT did not pay additional liquidated damages, and broke the cycle of confrontation with the client to move to a collaborative approach

Aug 2005Jun 2007


The Dutch integrator providing consultancy, transformation programmes, and outsourcing services

·Led engagements for Ford of Europe, ING & BT (pre-sales, consultancy, contract negotiation, process development, applications delivery, and infrastructure services)

·Interim leader for the start-up of Getronics largest UK professional services contract of €200 million for a major international bank

·Member of the UK programme management group’s senior management team, with specific responsibility for setting up the UK programme management bid capability and the delivery capability within the transformation tower

Oct 1999Aug 2005


Siemens Communications providing communication solutions

·Led the pre-sales and delivery activities for the Government vertical, customers included Leeds University, Mid Staffordshire NHS Trust, and local and central government departments

·Managed the deployment of the call centre bundle as part of a £27 million outsource contract

·Delivered a technology transformation programme to 280 ASDA stores in 6 months

·Implemented the largest (at the time) DECT cordless network in Europe for Newcastle NHS Trust

·Line manager (department head) for a team of twenty project and programme managers


Jan 2001Dec 2002


Lancaster University
Jan 2000Dec 2000

Postgraduate Certificate

Lancaster University


P3O Foundation Qualification


ITIL V3 Foundation Qualification


Association for Project Management Professional qualification (APMP)


Association for Project Management Full Member (MAPM)


Managing Successful Programmes Advanced Practitioner


Management of Risk Practitioner


PRINCE2 Practitioner