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Work experience

Head of Global IT Services


Provided application development and support, data center operations, internal network, and desktop for large 14-country operation in Asia, Americas and continental Europe. Supported large and growing Internet hosting business in five European countries.

Oct 2008Present

Service Director


Direct service and relationship management for Openreach, an operating unit of BT. Key player in planning and implementing major IT service improvement.

Apr 2007Sep 2008

Head of Service Management


Directed ITIL service management processes (Change, Capacity, Asset, Configuration, and Service Level) in IT operations.  Deployed network and computing infrastructure into BT Data Centers. Managed $17M budget and 150 staff.  Established centralized capacity management function.

Jun 2005Sep 2008

Head of Business Operations


Managed Opex: $650M, Capex: $150M, key projects, resources and service levels for IT Operation (36 Data Centers, 40,000+ servers, extensive global network, 100K+ PCs).

Dramatically Reduced Costs. Decreasing margins for core BT products prompted urgent need to reduce operating costs. Designed multi-project, multi-year program to analyze and reduce spend. Delivered $20M in savings in the first year and an additional $22M the second while improving service and driving growth.

Vendor Management and Negotiations. Negotiated significant cost reductions with vendors for hardware and software maintenance and mid-range support. Managed contracts for large outsourcing engagements. Vendor spend exceeded $200M for outsourced services, software and hardware support.

Feb 2001Dec 2001


Concert (JV of AT&T and BT)

Managed $90M budget, 600 employees and all IT Functions.

Delivered “Unwind” of Joint Venture. Developed and implemented plan for 10-month large and complex project, including negotiating a $50M+ outsourcing deal. All components of the project were delivered on time and under budget with no disruption of service to end customers.

Apr 1999Jan 2001

VP, Business Operations and Program Office

Concert (JV of AT&T and BT)

Managed IT development and operations programs to support global business including release planning and prioritization, data center expansions, and vendor management. Responsible for $100M Opex and $35M Capex and resource management.

Apr 1997Mar 1999

VP, Customer Service and Network Operations

Concert (JV of MCI and BT)

Managed global carrier voice and data network deployed in over 70 countries with three operation centers, in Asia, US, and Europe.

Jun 1995Mar 1997

VP, Systems Development

Concert (JV of MCI and BT)

Directed design and development of all product related OSS for joint venture. Established JV and negotiated with parent companies and external vendors for development and support.

Jun 1983May 1995

VP, Systems Development

Responsible for all IT functions for Global initiatives including negotiating the establishment of the joint venture with BT (Concert).Established software and development center in Colorado Springs.Initially relocated 1000+ staff to Colorado, the center employed over 3000 individuals when completed. Managed development and support of all revenue systems: Traffic, Billing and Accounts Receivable. Staff of 500+, budget over $50M annually.


Sep 1969May 1973


Started out in Engineering program, and switched to Psychology Experimental Design.  Focus was on statistical analysis.


Seeking opportunity as an IT Executive in Development or Operations in a mid-size to large company. 


A skilled, customer-focused IT executive, I have a record of success in global Fortune 500 environments. By blending technical expertise with business know-how, I leverage cutting-edge strategies into corporate growth, increased revenues and reduced costs. I lead teams to build and deliver scalable, flexible and cost-effective platforms and application frameworks. I have managed up to 1,000 employees and budgets in excess of $650M.

qDramatically reducing costs while improving service and driving growth

qRunning complex global information technology operations

qNegotiating and managing multi-million dollar outsourcing agreements with vendors

qQuickly analyzing problems and providing solutions without disruption to end users

qSignificant Global Experience

Key Skills & Education: I maximize competitive advantage and returns on technology investments by designing, building and implementing superior systems in line with company goals.My proficiencies include quickly and accurately analyzing a situation and providing effective solutions. I hold a BS from Tufts University.


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