Business Systems Analyst
National Pharmacy Chain
As the liaison between IT and Pharmacy staff, I use technical support and development skills to satisfy all computing demands of the facility.Integral in business strategy, project execution, and results leadership, the “go-to guy” for all site tech issues.
·Team with management to create a shared vision of success and achieve quantifiable results.Active in planning project stages, defining goals, addressing concerns, documenting workflow, training & empowering staff, and partnering with internal and external resources to continually accomplish organizational goals.(50,000+ Generic Drug Conversion approvals, 2000+ Medication Therapy Management appointments, 5000+ Therapeutic Interchange approvals, and counting).
·Build affordable, scalable, intuitive, reliable software to manage call center projects.Organize and automate workflow for pharmacy staff to handle thousands of inbound and outbound faxes & phone calls that generate over $1.5 million (and counting) in gross margin revenue opportunities for our pharmacies.Simplify complicated tasks and provide real-time reporting, so everyone knows the score.(Microsoft Access databases, Excel, Rightfax).
·The first point of contact for CRM software, desktop pc, laptop, server, blackberry, PBX (phone), printer, fax, security system, and wireless support for the facility.Keep the office running.(Windows NT4.0, 2000, XP, Microsoft Office, Astute Powercenter, ARx, Lexmark Optra, HP Laserjet, Lucent Definity, Cisco).