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Jadyn Katene

Reservations Agent - Customer Relations - Reputation Management

Summary

As an outgoing and ambitious individual who has 5+ years experience in Customer Service  roles at Choice/Crown Hotels and 7+ years experience in the work force, I believe that I have developed the skills necessary to become an asset and excel in a company which will utilize my skills.

I am a person who believes strongly in personal growth, and because of this I have moved solely to Melbourne from Christchurch (New Zealand) 2 years ago to challenge myself in a new environment. 
Since moving, I have been employed for numerous companies such as Choice Hotels Asia-Pac, Groove Party Hire and my current position as a Reservation Agent at Crown Hotels.
I believe that my work experience and track record of excelling targets speaks for itself and that I will be of great assistance to any employer which requires a hardworking and autonomous team player.

Work experience

Feb 2017 Present

Reservations Agent

Crown Hotels
  • Answering phones & responding to emails in a fast paced call centre. 
  • Selling rooms for six 5 star properties located in both Melbourne & Perth.
  • Using exceptional communication skills & problem solving skills to resolve customer complaints and answer any question about the Crown facilities which a guest may have.
  • Booking guests into the hotel using reservation software such as Opera.
  • Achieving monthly sales targets.
  • Working with other hotel departments to assure that guests have a smooth stay from check-in to checking-out. 
  • Going over any beyond to ensure guests have great experience.
  • Up-selling room types when possible.
Nov 2016Feb 2017

Labourer

Groove Party Hire
  • Heavy lifting - 25kgs+ 
  • Erecting Marquee tents for birthdays and events.
  • Answering phone calls and booking in clients.
Nov 2015Nov 2016

Customer Relations/Reputation Management Specialist

Choice Hotels
  • Using exceptional communication & problem solving skills to resolve customer complaints via phone, email and social media.
  • Achieving sale targets/making hotel reservations.
  • Managing the reputation of  all Choice Hotel properties in Australasia over several social media sites (Expedia, Google, Booking.com, TripAdvisor etc.).
  • Solely assisting Australasian hotels with Customer Relations advice and support.
  • Upselling room types when possible.
  • Answering phone calls in a fast paced call centre.
Mar 2014Sep 2015

Store-man

MG Marketing
  • Assisting customers with any queries they may have.
  • Keeping to a tight time schedule.
  • Unloading/loading trucks using electric and gas forklifts.
  • Picking/Packing Orders, Using pallet jacks
  • Writing freight notes
  • Heavy Lifting (20kg +)
  • Working in Inwards Goods (Booking in stock)
  • Working in Refrigerated Warehouses.
Oct 2012Mar 2014

Retail Assistant

The Warehouse
  • Greeting customers who enter the shop.
  • Achieving sales targets.
  • Stocking shelves.
  • Up-selling.
  • Merchandising stock to maximize sales.
  • Assisting customers with and queries.
  • Processing cash and card payments.
Feb 2012May 2012

Assembler

Skope
  • Building parts of commercial fridges using air guns, and hand tools
  • Basic wiring.
  • Heavy lifting - 20kg+.
  • Maintaining a clean work & safe work environment at all times by adhering to  current safety standards.
20092010

Dance Tutor

Xpression Dance Studio
  • Choreographing and arranging dance movements for the appropriate skill levels within the class.
  • Teaching children from the age of 5-10 years of age.
  • Speaking with parents about their children's progress in classes.
Jul 2009Dec 2009

Cashier/Kitchen Hand

V Base
  • Cash handling.
  • Food preparation.

Education

Aug 2011Dec 2011

Pre-Trade Plumbing, Drainlaying & Gasfitting

Christchurch Polytech
Jan 2005Dec 2009

NCEA Level 1 & 2

Linwood College, New Zealand