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Jadyn Katene

Customer Relations/Reputation Management Specialist

About me

I am a 25 year old male with 5+ years experience in Customer Service and 2+ years experience as a Retail Assistant, Footwear Model.

Through my career history I have gained invaluable skills/confidence in myself and am very comfortable working face to face with customers.
I am capable of achieving any goals I set and enjoy pushing myself to do the best job possible, which I have proven in my previous job experiences which my references can vouch for.
My career objective is to be able to work in an environment where i can constantly be pushed and fine tune my skills to the best standards possible.
I feel my strongest assets are my knuckle down work ethic, my ability to work autonomously or in a team and customer service.

I feel I would be a great asset to your company and would excel in any role that involves the skills I've listed.

Work experience

Nov 2015Present

Customer Relations/Reputation Management Specialist                 (Previously: Reservations Agent)

Choice Hotels
  • Using exceptional communication & problem solving skills to resolve customer complaints via phone, email and social media.
  • Achieving sale targets/making hotel reservations.
  • Managing the reputation of  all Choice Hotel properties in Australasia over several social media sites (Expedia, Google, Booking.com, TripAdvisor etc.).
  • Solely assisting Australasian hotels with Customer Relations advice and support.
Sep 2015Present

Footwear Model

P.S.S.
  • Modelling new seasons of shoes which are used for magazines/advertisements.
  • Working with designers to make sure their shoes are presented in the best way possible. 
Mar 2014Sep 2015

Store-man

MG Marketing
  • Assisting customers with any queries they may have.
  • Keeping to a tight time schedule.
  • Unloading/loading trucks using electric and gas forklifts.
  • Picking/Packing Orders, Using pallet jacks
  • Writing freight notes
  • Heavy Lifting (20kg +)
  • Working in Inwards Goods (Booking in stock)
  • Working in Refrigerated Warehouses.
Oct 2012Mar 2014

Retail Assistant

The Warehouse
  • Greeting customers who enter the shop,
  • Achieving sales targets.
  • Stocking shelves,
  • Merchandising stock to maximize sales,
  • Assisting customers with and queries.
  • Processing cash and card payments
Feb 2013Sep 2013

Waiter

The Twisted Hop
  • Taking orders and serving food/ beverages to patrons at tables,
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Feb 2012May 2012

Assembler

Skope
  • Building parts of commercial fridges using air guns, and hand tools
  • Basic wiring.
20092010

Dance Tutor

Xpression Dance Studio
  • Choreographing and arranging dance movements for the appropriate skill levels within the class.
Jul 2009Dec 2009

Cashier/Kitchen Hand

V Base
  • Cash handling
  • Food preparation

Skills

Customer service

With 5+ years experience in customer service, i personally enjoy assisting customers with queries, resolving issues and assuring that the customer has the best experience possible.

Initiative

I have a self-starting nature, think on my feet and will start work without the need of waiting to be told.

Team player

I engage with the work of the team and do not sit passively on the sidelines. Always willing to assist colleagues or take the initiative to offer help. 

Communication

Active listener, open to receiving criticism, Comfortable speaking with team members and customers in a professional manner.

Education

Aug 2011Dec 2011

Pre-Trade Plumbing, Drainlaying & Gasfitting

Christchurch Polytech
Jan 2005Dec 2009

NCEA Level 1 & 2

Linwood College, New Zealand

References

  1. Clare Rudland (Manager / Choice Hotels)
    PH: 0439-322-192

  2. Kalen Spiteri (Supervisor / Choice Hotels)
    PH: 0423-013-313

  3. Daniel Neumann (Supervisor, Boss / MG Marketing)
    PH: +64 02-7336-5072