Professional Profile

  • Project Manager - Software Development guru with experience managing every phase of the production and development life-cycle.
  • Consistently led projects to completion ahead of schedule, under budget, and with zero defects.
  • Successfully managed diverse team spread across multiple sites, and time zones, including international locations; integrated outsource resources so they felt like a partner, not a vendor!

Computer Skills

Proficient with several office productivity suites, including:

  • Microsoft Office (both Mac and Windows versions)
  • Apple iWork
  • Sun OpenOffice
  • Google Docs
  • Apple iLife.

Experienced with several industry technologies:

  • HP Quality Center
  • HP CDP/CSD200A
  • SOAR
  • Apple Radar/Sonar
  • Microsoft Sharepoint
  • Microsoft Project

Summary of Qualifications

  • Budget Control: analyzed departmental budget, managed vendor billing, and balanced staff costs
  • Risk Analysis: led investigations for product revisions, feature additions, and process improvements
  • Document Control:  developed and maintained project plan of record and product specifications
  • Customer Empathy: championed issues from external customer to development and management teams
  • Test Development: developed test procedures, including individual test cases and automated test scripts
  • Quality Assurance: analyzed test results to determine overall software release stability
  • Outsourcing:  transitioned SWQA from internal team to outsource vendor, audited vendor performance levels and analyzed impact to overall project
  • Defect Analysis: led defect triage, assigning defects to team members for resolution and determining plan of action
  • Staff Management: developed and delivered performance reviews; led employee development and growth efforts
  • Recruitment: led hiring process, including phone screenings, panel interviews, and new employee orientation
  • Rightsizing:  developed transition plans for outgoing employees, delivered employee severance packages
  • Contract Negotiation: negotiated vendor contracts and statements of work between vendor and client
  • Competitive Bid Environments: evaluated bids for outsource staffing needs from multiple external vendors
  • Procurement:  secured purchase orders needed to fund projects and outsource vendors
  • Supply Chain Management: facilitated shipments to international locations, handled customs issues
  • Vendor Management: managed remote vendor, audited performance metrics, and supervised day to day activities
  • Work History

    Work History
    Aug 2009 - Sep 2010

    HP Project Manager

    Aquent Studios
    • Project Manager responsible for the Software Localization, Electronic End-User Documentation and Documentation Localization component development teams within the Macintosh-platform consumer inkjet products division.
    • Scheduled and led team scrum meetings. Represented component team within program team meetings.
    • Successfully integrated Agile component projects into Waterfall product development programs.
    Jan 2007 - Sep 2010

    HP Project Manager

    Lionbridge
    • Project Manager responsible for the Software Localization, Electronic End-User Documentation and Documentation Localization component development teams within the Macintosh-platform consumer inkjet products division.
    • Scheduled and led team scrum meetings. Represented component team within program team meetings.
    • Successfully integrated Agile component projects into Waterfall product development programs
    Mar 2006 - Jan 2007

    Software Quality Engineer

    Netsource
    • Contract employee onsite at Hewlett-Packard's Vancouver, Washington campus.
    • Managed offshore Software Quality Assurance teams.
    • Represented QA teams within the larger program team.
    • Responsible for development and implementation of software test plans.
    Jun 2004 - Mar 2006

    Software QA Team Lead

    RCM Technologies
    • Executed software quality testing, including acceptance testing on software component revisions and verification testing on final integrated releases.
    May 1999 - Jun 2004

    Technical Support Product Champion

    Apple, Inc.

    • Facilitated communication between development and support teams.
    • Developed and delivered roundtable training sessions to improve technical skills of tech support agents.
    • Designed and implemented high school student intern training program.

    Education

    Education

    Certifications

    Certifications

    Apple Certified Technician

    Apple, Inc.