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Program management professional with demonstrated abilities to build key relationships, motivate cross-functional global teams, and design innovative solutions to solve complex problems. Outstanding communicator, resourceful, and action-oriented; proven multi-tasker and self-starter able to adapt quickly to changing environments. 


While I throughly enjoy my work, I do keep my life balanced and have many outside interests. Some of those interests are:

  • Wine tasting
  • Wine making
  • Volunteering at wine tasting events
  • Cooking - experimenting with new recipes
  • Entertaining at home with friends
  • Traveling
  • Gardening
  • Walking
  • Reading for pleasure
  • Home improvements

Volunteer Activities

  • Meals on Wheels Gala Fundraiser - 2009
  • Rhone Rangers Wine Tasting - 2009, 2008, 2007, 2006


Ruth McLenaghan

Jeff Conley

Jay McRae

Walt Zborowski

Christopher Johnson

Work experience


Knowledge Consultant, Web 2.0

IBM Global Business Services
  • Created and implemented knowledge sharing transition plan for GBS Oracle Practice (9,000+ staff) enabling business to manage delivery asset priorities utilizing Web2.0 tools
  • Planned, built and deployed 200+ page Wiki. Designed standard page layouts, templates and trained 50+ senior leaders; consolidated 10 Wikis into one, global information source
  • Defined Wiki maintenance procedures and weekly monitored content contributions
  • Delivered customized Web2.0 training to over 3,000 staff via Webinars, conference calls and leadership meetings
  • Created and delivered Oracle specific Web2.0 training and transferred job responsibilities to India-based delivery team

Global Knowledge Manager - Oracle

IBM Global Business Services
  • Following a reduction in workforce, assumed responsibility for Oracle knowledge sharing strategy in addition to PeopleSoft products
  • Developed and executed global knowledge sharing strategy for 9,000 person Oracle practice including PeopleSoft, E-Business Suite, and JD Edwards product lines
  • Engaged and negotiated global knowledge strategy with Oracle leaders on quarterly basis
  • Created quarterly business cases for funding and managed global spend within budget
  • Advised and trained project teams on knowledge sharing and content management best practices
  • Contributed to development of new knowledge sharing system for 123,000 users by soliciting and evaluating suggested enhancements, executing test scripts and hosting focus groups
  • Created and delivered customized learning to 5000+ Oracle staff via Webinars, on-demand learning and classroom channels
  • Designed and delivered new project experience templates for over 250 clients in 6 months
  • Collaborated with Oracle Alliance team to develop 50+ references per year
  • Created taxonomy and asset harvesting strategy for global rollout (5,000 users) of Rational Portfolio Manager (RPM) project delivery and asset management system
  • Managed Partner/Customer Connection as primary Web Administrator approving, creating and maintaining over 2,000 User IDs
  • Supported 1000+ sales related requests per year by creating packages of qualification materials, researching knowledge sources and posting appropriately enabling reuse by other practitioners

Global Knowledge Manager - PeopleSoft

PricewaterhouseCoopers Management Consulting Services
  • Developed and implemented global knowledge sharing strategy enhancing delivery of our PeopleSoft implementation projects
  • Successfully harvested delivery materials from 90% of key projects and made available for reuse to deliver future projects at lower cost
  • Organized global, cross-functional team and project managed deliverables. Collaborated with global KM and Solutions team to develop and test enhancements to knowledge sharing system

Global Business Analyst

PricewaterhouseCoopers Management Consulting Services

(PriceWaterhouse prior to the merger with Coopers & Lybrand)

  • Created and implemented practice management procedures and infrastructure for reporting analysis of sales information
  • Performed strategy planning and leadership support activities for the Global PeopleSoft practice
  • Coordinated annual budget and business planning activities including collaboration with Executive Committee to develop annual global strategies

Executive Assistant

PricewaterhouseCoopers Management Consulting Services

(PriceWaterhouse prior to the merger with Coopers & Lybrand)

  • Assisted Partner coordinating annual business planning efforts, budget management and support of global SAP initiatives for practice of 1000+
  • Managed an administrative staff of five; directed workflow, recruitment and evaluation

Associate/Office Manager

Meredith Partners

Real Estate Investment/Development Company


Executive Assistant/Office Manager/Leasing Assistant

Trammell Crow Company

Continuously increasing responsibilities from leasing assistant for over 1,000,000 sf of retail space, to Office Manager promotion and transfer to San Francisco and then on to Assistant to the Regional CEO.

Over the course of my employment with Trammell Crow Company I held both a  Real Estate and Notary Public license in the State of Washington and a Notary Public license in the State of California.



Communication & Interpersonal Relationships
Team Integration
Exceptional strengths in building, leading, motivating cross-functional, global teams to achieve and surpass goals.
Solution Oriented & Results Driven
Apply knowledge of Wikis
Perform Effective Negotiations
Business Case Development
Analyze Business Requirements
Intellectual Capital Asset Management
Program Management
Collaborative Computing/Social Networking Applications
Wikis Blogs Lotus Connections Twitter Facebook LinkedIn
Virtual Teaming
Relationship Management
Knowledge Management Strategy