Download PDF

Jessica L. Moulton

  • New York, NY
  • (917) 826-4850

Customer Service Liaison and Office Assistant



Highly motivated and driven Clerical Methods Analyst and Client Retention Specialist with over 15 years of experience in a variety of business environments seeking a position that values my skills and expertise while contributing to my continuing career development.

Skilled in the business areas of project planning and procedure; management support and conflict resolution.

Highly motivated and driven Clerical Methods Analyst and Client Retention Specialist with over 15 years of experience in a variety of business environments seeking a position that values my skills and expertise while contributing to my continuing career development.

Skilled in the business areas of project planning and procedure; management support and conflict resolution.

An eye for detail and accuracy.

Commitment to achieving high quality results; excellent interpersonal, communications and listening skills; fosters client relationships via consistent and positive interactions.

Work History

Dec 2015Present

Convention Event Staff (Freelance)

JBC Platform, New York, NY

Served food to exhibitors alacart, and helped bus tables during Exhibitor Breakfast.
Tallied individual food items, food by the pound during conventions.
Handed out flyers on the street for upscale men's store, re-organized overstock clothing items and merchandised men's dress shirts on the sales floor in preparation for a big weekend sale

Oct 2015Present

Catering Server

Labor Ready, North Bergen, NJ

Serves tables at a women's club holiday function
Took catering and pick up orders via telephone for Thanksgiving dinners.
Set up continental breakfast tables for a corporate building expansion event, ran a circuit and kept milk jugs filled for coffee.

South Portland, ME:  December 2008-Jan 2009

Kitchen Assistant/Banquet Assistant Coordinator (Sheraton Tara Hotel)

Did dishes for Christmas holiday parties; assisted with the set up and break down of the dining room working with the Banquet Room Manager, completed various kitchen tasks assigned by the Chef on Duty

Nov 2014Aug 2015

Support Analyst (Membership Services and Digital Mail Room)

The Essex Companies

Provided technical support to website members who had difficulty updating their accounts; walked them step by step through the password updating process and new CRM system.
Checked order statuses and retrieved ship manifest and passenger records from the database
Updated Excel mailing and company contacts lists for company, created leads for account managers to follow

May 2014Mar 2015

Telephone Interviewes and Customer Service Liaison

Central Marketing Inc, New York, NY

Conducted politically based telephone interviews and customer service based surveys regarding services rendered and how to improve services.

Jan 2014May 2014

Office Assistant Consultant (Document Prepper Snr)

Millenium Software Inc and Buck Consultants at Xerox for J.P Morgan-Chase, New York, NY

Registered in-active pension files ;input specific data to retrieve the account using an Excel spreadsheet and created barcoded cover sheets for each file.
Prepared files; removed metal attachments, re-sized envelopes which contained date stamps and checked against a checklist

Kept an eye out for duplicate files and found lone papers or papers without account numbers on them and brought to the attention of the accounts manager assigned to the project

Mar 2013Jul 2013

Telephone Interviewing Representative

Universal Survey Center, New York, NY

Conducted interviews with business executive (CEO's and CFO's) regarding Banking and Communications services that the they use.

May 2012Jun 2012

Document Control Clerk (Intern)

H A B Bank, New York, NY

Searched for client accounts via computer; checked for missing documents, located missing files and restored them to the correct accounts, scanning them into the company database.

Created labels for paper files that had to be kept separated using Word Starter. Quality assured document copies for auditing purposes.

Nov 2011Dec 2011

Legal Copy and Scan Clerk

Randstad US Professionals for Ricoh Legal Solutions at Pierce Atwood LLP

Prepared legal case exhibits documents in color or black and white; related to cases and created bindery . Courier (Document Services): Completed hourly checks for “priority” projects; responded to requests received, traveled to Lawyer’s offices throughout the building; picked up priority projects and faxes, received and delivered materials on demand, kept logs and delivered and created billing invoices using Excel.

Reception Desk:Greeted clients and visitors and answering visitor inquiries; assigned badges and answered calls. Worked with Planar, scheduled and maintained conference rooms and updated appointment calendars using Outlook.

May 2011Aug 2011


HW Staffing Solutions, Portland, ME

Greeted clients of a rehabilitation clinic, their advocates and the public; answered questions regarding schedules and rides, paged specialists when needed and sorted mail

Feb 2003May 2010

Telephone Interviewer 

Critical Insights Inc, Portland, ME

Pre-screened, recruited and coordinated focus group participants to the venues and followed up with post group feedback interviews
Interviewed business executives regarding how the recession and other related factors affected their businesses
Requested feedback via telephone and mail from respondents regarding healthcare based commercials and inquired about the ads effectiveness towards getting the message across to the viewers

Aug 2004Dec 2010

Customer Retention Specialist (IT, Marketing and Banking)

Robert Half-Office Team, Portland ME and Portsmouth, NH

Identified potential group policy clients; inquired about computer hardware requirements and rebuilt contacts
Explained credit card perks to wholesale club members, signed them up and communicated daily with the corporate office

Updated company contact list, rebuilt business relationships, acted as a company liaison; regained public trust successfully marketed credit cards after a localized scan

Oct 2008Nov 2008

Special Event Demonstrator and Promoter

Adecco Staffing USA, Portland, ME

Prepared and presented easy recipes at annual "Foods of the World" annual shopper event
Instructed customers in how to use food products
Trained other demonstrators to present a company's products and services, during annual food event.
Kept areas neat while working, and returned items to correct locations following demonstrations.

Oct 1999Dec 2006

FSM Mail Sorter Clerk and Mail Handler

United States Postal Service, Portsmouth NH and Portland, ME

Operated computer controlled keyboards and directed items to correct mail bins according to established routing schemes
Placed incoming and outgoing letters and packages into sacks and bins based on destination, type, and placed identifying tags on sacks, bins and cages
Transferred containers of sorted mail and parcels to designated areas
Cleared paper jams in mail sorting equipment

Apr 2004Aug 2004

Mortgage Servicing Specialist

Talent Tree Staffing for People's Heritage Bank, Portland, ME

Consulted at at what is now TD Bank's North East Head Quarters; completed quality checks of auto loan packets, contacted vehicle dealers for data retrieval and resolved exceptions with Loan Officer
Monitored all incoming vehicle loans in the queue and collated and sorted hard copy faxes for records.

Assigned to do additional reviews by the loan officer of paperwork that was incomplete; discovered discrepancies and re-submitted documents to loan officer

Administrative Consultant

  Copy and Print Specialist


Feb 2007Apr 2010

Associates of Arts in Business

University of Phoenix, On-line

Working on an" Associate’s of Arts Degree" in Business Administration; with a concentration in Business Foundations.

Major: Business Communications

Minor: Computer Technology

Currently enrolled in coursework that will lead to a degree.

Have completed (48 credits) all of the Core Requirement classes  with an emphasis on IT, Sciences,  Ethics (Cultural Diversity), Humanities, Economics and International Business.

Jan 1995May 1997

Associates of Arts and Sciences

University of Southern Maine

Have completed 36 credits and most of the core requirement classes.

Worked on a Just released to video;  movie column for the School newspaper, "The Free Press" and also Associated Press articles that were published in the paper.

Oct 1991Mar 1992

Worked towards Hairdresser's Licence

Empire Beauty School (formerly Pierre's School of Cosmetology)

Completed 1200 hours of coursework and practical application.

Salon Matron: Assisted other hair dressers in training by completing various sanitation tasks.

Worked at the Reception Desk booking clients for services and explaining product information.


Document Scanning

Proofreading documents, removed metal attachments, re-sized envelopes with time stamps for scanning

Professional Interviewing
Expertise in gathering honest,  yet reliable data in the opened ended questions.
Verbal Communication
Working towards a level of excellence in effectively communicating (verbally)  with the general public and with colleagues. 

Worked on perfecting a fashion blog and improving the quality and likeability of my column.

Scanning and Archiving Documents
 Preparing documentse to be scanned and archived into the computer database  and for auditing.   Proofread and visually scanned documents with the eyes checking the docs for clarity and readability. Reset scanner when necessary to work in tandem with the Fujitsu scanner
Event Planning and Coordination
Coordinated focus group participants with mailings and directions to event. Updated company data base for Web Seminar simulcast Q & A  event. Called trade show participants to see who and how many people were showing up for the show and made sure names were spelled correctly on badges.
Telephone Interviewing
Interviewed the general public for surveys and pre-screened focus group participants.
Recruiting for focus groups, memberships and credit card promotions
Proofreading and Editing
Checking documents for clarity and readibility.
Scanning and Archiving Projects
Scanning and archiving documents from storage or that are presently being converted.


Lisa Gleason

Regional Manager of Office Team, Portland, Maine

Raji Aneja

Raji is my contact person for this company and works in a liaison capacity for J.P. Morgan and Xerox, the sub-contractor for the company.


Writing, Movies, Geneaology, World History, Reading, Technology,

Antiquing and Writing.


Nov 1999Present

Professional Interviewer

Marketing Research Association of America