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Summary

Possesses knowledge of applicable policies, procedures and information systems in order to communicate and process information.

Range of duties include event and project coordination, marketing and customer service,  reconciling and archiving document information  for records  retention.

Coach and Mentor (Change Management)- Selected by management  (on an as needed basis) to be a coach/mentor for the company worked for to implement new policies and procedures and to work one on one with co-workers who were having difficulties transitioning.

Applying business, fiscal and administrative functions to address the business and communication needs of the department in which currently working; providing a variety of functional services.

Summary

Work History

JBC Platform

Dec 2015Mar 2016

Freelancer

Serves food to exhibitors ala-cart, and helped bus tables during Exhibitor Breakfast.
Tallies individual food items, food by the pound during conventions and manages a push cart.
Handed out flyers on the street for upscale men's store, re-organized overstock clothing items and merchandised men's dress shirts on the sales floor in preparation for a big weekend sale.

Labor Ready 

Nov 2008Present

Catering Server

Served tables at a women's club holiday function
Took catering and pick up orders via telephone for Thanksgiving dinners.
Set up continental breakfast tables for a corporate building expansion event, ran a circuit and kept milk jugs filled for coffee.

Kitchen Assistant/Banquet Coordinator (Sheraton Hotels)
Set up and broke down dining room, completed various kitchen tasks assigned by the Chef on Duty

Central Marketing

May 2014Mar 2016

Telephone Interviewer & Customer Care Liaison

Conducted nationwide political interviews,Interviewed home health care recipients; representing various regional companies on quality of care.

Contacted customers utilizing a utility company and inquired about reason for leaving their previous utility services.

Essex Companies

Nov 2014Aug 2015

Customer Service Liaison (Member Services Dept.)

Answered the telephone and expedited calls regarding the Statue of Liberty and Ellis Island sites and from the general public about their orders and the Statue of Liberty and Ellis Island visitation venues.

Worked with the public who are ordering Ellis Island immigration documents and images. 
Registered and re-opened accounts;walking them through the company CRM (Customer Relations Management) system.
Checked on order status, processing them through and updating bad addresses to expedite their orders.

Millenium Software for J.P. Morgan-Chase and Xerox Business Services

Jan 2014May 2014

Consultant (Document Coordinator)

Registered in-active pension files ;input specific data to retrieve the account using an Excel spreadsheet, created barcoded coversheets for each file.Prepared files by removing metal attachments and resizing envelopes which contained date stamps; and checked against a checklist and recorded results.Kept an eye out for duplicate files and found lone papers or papers with out account numbers on them and brought to the attention of the accounts manager assigned to the project

Universal Survey Inc.

Mar 2013Jul 2013

Telephone Interviewer (per diem)

Conducted telephone surveys with business executives (CEO's and CFO's) and Wealth management clients about the Banking and Communications services provided by a regional bank.

Nov 2011Dec 2011

Legal Copy Clerk and Receptionist

Utilized bindery machines and created custom tabs and billing invoices using Excel.Proofread, copied documents and retrieved faxes, mail and projects during hourly mailrooms.

Covered lunches and breaks at the reception desk, answered telephones using the computer, greeted clients and scheduled Conference Rooms using Planar

Apr 2011Jun 2011

Front Desk Receptionist

Assisted clients with schedules and routes them to their rides and correct specialists. Paged doctors and psychologists Sorted mail and puts into pigeon holes. Ensured the optimum comfort of all guests in reception area and accommodated special requests. Answered phone and greets clients in an investment firm. Previously (artistically and creatively) cleaned bungalows for a well known vacation resort; created more tips and future revenue for the resort.

Jan 2011Mar 2011

Document Imaging & Prep Specialist

Prepared and scanned “active” client files for busy Accountants in the Wealth Management department; verified clarity of documents and re-copied pages.

Previous Project:  April to August 2004

Loan Assistant & Problem Queue: Completed quality checks of loan packets, contacted vehicle dealers regarding document deficiencies and resolved exceptions with Loan Officer.Monitored all incoming vehicle loans in the queue and collated and sorted hard copy faxes for records.

Sep 2004May 2010

Client Services Specialist (IT, Marketing and Finance)

Answered irate calls due to overcharges from members of an on-line shopping club, diffused complaints and resolved issues.

Prepare mortgage documents for review, scanned into the company database, in the process converted files into pdfs.Updated company contact database; invited contacts to attend an on-line Q & A Webinar at a specific location, provided link information and directed calls to the IT/Sales Specialist.

Created effective signage for a credit card promotion, requisitioned supplies, processed and mailed credit card applications. Explained credit card policies and perks and communicated daily with the corporate office regarding the progress of the campaign.

Education

Feb 2007Apr 2009

Associates of Arts in Business

Pursuing an "Associates of Arts", with a concentration in Business Foundations  Degree.          

Have completed all of my core requirement classes, in Communication Arts, Humanities, Science, and Technology.

Completed 35 credits towards degree.

Certifications

Skills

Customer Service

Catering
Expediting documents
Tele-Communications
Scanning

Performs quality checks for the documents to be prepped;  then  loads the pages, scans them and continues quality throughout the process.

Running  documents page by page through scanners so the text and images are copied into the  computer.  


Portfolio

References

Mary Buman, People Scout (Virtual Recruiter )

Mary was working for Randstad  US at the time she  recruited me for the Legal Copy Clerk for Pierce Atwood Law, Portland, Maine

Lisa Gleason, Regional Manager

Raji Aneja, Business Development Manager

She is the Business Recruiting Manager who had originally contacted me for the position at JP Morgan Chase and the person that I reported to throughout the project.