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Summary

Possesses knowledge of applicable policies, procedures and information systems

Range of duties include event and project coordination, marketing and customer service,  reconciling and archiving document information  for records  retention.

Coach and Mentor (Change Management)- Selected by management  (on an as needed basis) to be a coach/mentor for the company worked for to implement new policies and procedures and to work one on one with co-workers who were having difficulties transitioning.

Applies business, fiscal and administrative functions to address the business and communication needs of the department in which currently working; providing a variety of functional services.

Summary

Work History

Nov 2008Present

BANQUET SERVER (Seasonal)

  • Served tables at a women's club holiday function
  • Took catering and pick up orders via telephone for Boston Market catered Thanksgiving dinners

Set up continental breakfast tables for a corporate building expansion event, ran a circuit and kept milk jugs filled for coffee.

Kitchen Assistant/Banquet Coordinator (Sheraton Hotels)

  • Set up and broke down dining room, completed various kitchen tasks assigned by the Chef on Duty
12/ 201505/ 2016

EVENTS CONCESSION ASSOCIATE

  • Served food to exhibitors ala-cart;  and helped bus tables during Exhibitors Breakfast.
  • Tallies individual food items, food by the pound during conventions and manages a push cart.
  • Handed out flyers on the street for upscale men's store, re-organized overstock clothing items and merchandised men's dress shirts on the sales floor in preparation for a big weekend sale.
May 2014Mar 2016

TELEPHONE INTERVIEWER/ CUSTOMER CARE CONSULTANT

  • Conducted nationwide political interviews,Interviewed home health care recipients; representing various regional companies on quality of care

Contacted customers utilizing a utility company and inquired about reason for leaving their previous utility services.

Nov 2014Aug 2015

HELP DESK CONSULTANT/MEMBER SERVICES

  • Answered the telephone and expedited calls regarding the Statue of Liberty and Ellis Island website and from the general public about their orders and the Statue of Liberty and Ellis Island visitation venues.
  • Worked with the public who are ordering Ellis Island immigration documents and images. 
  • Registered and re-opened accounts;walking them through the company CRM (Customer Relations Management) system.
    Checked on order status, processing them through and updating bad addresses to expedite their orders.
Jan 2014May 2014

PRINT and IMAGING/DOCUMENT PREPPER SNR (CONSULTANT)

  • Contracted to register J.P. Morgan- Chase's in-active pension files
  • Input specific data to retrieve the account using an Excel spreadsheet, created bar-coded cover sheets for each file.
  • Prepped files, removed metal attachments and resized envelopes which contained date stamps and quality checked against an Excel generated checklist
  • Kept an eye out for duplicate files and found lone papers or papers with out account numbers on them and brought to the attention of the accounts manager assigned to the project
Mar 2013Jul 2013

TELEPHONE INTERVIEWER

  • Conducted telephone surveys with business executives (CEO's and CFO's) and Wealth management clients about the Banking and Communications services provided by a regional bank.
07/201208/2012

GUEST RELATIONS and SECURITY


Temped at the Intrepid museum; assisted visitors with directions, exhibits and facts regarding the exhibit; opened sealed doors for visitors with special needs

05/201206/2012

DOCUMENT SCANNING CLERK

Analyzed documents to be scanned and created labels for paper files using Word Starter

Nov 2011Dec 2011

COPY/MAIL/HOSPITALITY

  • Utilized bindery machines and created custom tabs and billing invoices using Excel.Proofread, copied documents and retrieved faxes, mail and projects during hourly mail runs
  • Covered lunches and breaks at the reception desk, answered telephones using the computer, greeted clients and scheduled Conference Rooms using Planar
Apr 2011Jun 2011

FRONT DESK RECEPTIONIST (FILL-IN)

  • Filled in and assisted clients with schedules and routes them to their rides and correct specialists.
  • Paged doctors and psychologists ; sorted mail and put into pigeon holes
  • Ensured the optimum comfort of all guests in reception area and accommodated special requests
  • Answered phone and greets clients in an investment firm
  • Previously (artistically and creatively) cleaned bungalows for a well known vacation resort; created more tips and future revenue for the resort.
Jan 2011Mar 2011

SCAN CLERK I (Document Imaging & Prep Specialist)

  • Prepared and scanned “active” client files for busy Accountants in the Wealth Management department; verified clarity of documents and re-copied pages.

Previous Assignment:  April 2004 to August 2004

Loan Assistant & Problem Queue:

  • Completed quality checks of loan packets, contacted vehicle dealers regarding document deficiencies and resolved exceptions with Loan Officer
  • Monitored all incoming vehicle loans in the queue and collated and sorted hard copy faxes for records.

Aug 2010Sep 2010

DIGITAL SCANNING CLERK (MEDICAL RECORDS )

  • Merged old medical records at Bisson (Document Security); located the patient number and created custom Excel bar coded spreadsheet databases to meet company needs
  • Scanned bar coded file box for easy look up and reference
Sep 2004Sep 2010

CLIENT RETENTION SPECIALIST

  • Answered irate calls due to overcharges from members of an on-line shopping club, diffused complaints and resolved issues

MORTGAGE REVIEWER ( 08/07-09/07)

  • Prepared mortgage documents for review, scanned into the company database, in the process converted files into pdfs

WEBINAR RECRUITER  ( 01/06-06/06)

  • Updated company contact database using Goldmine; invited contacts to attend an on-line Group policy Q & A Webinar at a specific location, provided link information and directed calls to the IT/Sales Specialist

ENROLLMENT REPRESENTATIVE (02/05-05/06)

  • Created effective signage for a credit card promotion, requisitioned supplies, processed and mailed credit card applications. Explained credit card policies and perks and communicated daily with the corporate office regarding the progress of the campaign.
02/200305/2010

RECRUITING COORDINATOR/TELEPHONE INTERVIEWER

  • Contacted telephone respondents for focus groups and relayed venue information, coordinated schedules for attendance and followed up via telephone for participant’s feedback.
  • Conducted telephone interviews with the business owners regarding how the recession effected their businesses
11/200812/2008

FOOD SAMPLER/SPECIAL EVENTS

  • Prepared and presented easy recipes at Sam's Club annual  "Foods of the World" event; instructed customers how to use products
  • Trained other demonstrators on technique and presentation; kept areas clean during promotion

05/199408/2007

DIRECT MAIL CLERK/TRADESHOW COORDINATOR/CREDIT CARD MARKETER

for Berkeley Mailings, Falmouth, ME                                        07/07-08/07     Direct Mail Clerk                        

  • Stuffed envelopes containing update programs for medical professionals worldwide; possessed a command of foreign language identification, verifying the visual difference of language

Credit Card Marketer   05/94-09/94)                                                  

  •  Requested ids from credit card applicants, reviewed applicant's data on the spot and called the credit card company on the spot
  • Relayed  the application information with the credit card  representative, issued instant credit  per instruction of the credit card bank                  

 TRADESHOW COORDINATOR for Diversified Expositions

(2000-2003)

  • Contacted seafood industry companies from pre- generated list; inquired about attendance, correct spelling of names and job titles           
10/200611/2006

ENROLLMENT SPECIALISTS

  • Assisted Long Term Care Partner Benefeds recipients with benefit enrollment applications and participated in HR training for workplace safety and HIPPA compliance
01/200702/2007

TELE-SURVEY AGENT (Project)

  • Interviewed print magazine journalists regarding the usability of a PR website of a popular New York hotel
  • Spoke with Ed Techs regarding a math based website and the comprehension of it for the students

The Marketing Group in Kittery, Maine

09/200411/2004

FREE LANCE SIGN HOLDER

 Held signs and walked in public to promote merchandise and closing events.

 

Education

Feb 2007Apr 2009

Associates of Arts in Business

Pursuing an "Associates of Arts", with a concentration in Business Foundations  Degree.          

Have completed all of my core requirement classes, in Communication Arts, Humanities, Science, and Technology.

Completed 35 credits towards degree.

01/199504/1997

Associates of Arts, Liberal Arts

Undeclared Liberal Arts                             

Put together Associated Press articles and a"  Just Released on Video"  movie review newspaper column

 

Certifications

Skills

Customer Service

Catering

Assists the regular Caperberry Events catering staff in the setting up of social events; serving and breaking down of ctering functions

Expediting documents
Tele-Communications
Scanning

Performs quality checks for the documents to be prepped;  then  loads the pages, scans them and continues quality throughout the process.

Running  documents page by page through scanners so the text and images are copied into the  computer.  


Portfolio

References

Mary Buman, People Scout (Virtual Recruiter )

Mary was working for Randstad  USA (National Delivery) at the time she  recruited me for the Legal Copy Clerk position for Pierce Atwood Law in Portland, Maine

Lisa Gleason, Regional Manager

Raji Aneja, Business Development Manager; Southfield, MI

Raji is the Business Recruiting Manager who had originally contacted me for the position at JP Morgan Chase and the person that I reported to throughout the project.