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Administrative  Consultant

Profile

    • Analytical Problem solving
    • Innovative ideas
    • Perfect implementation; double checks for mistakes
    • Represents company brands well; thoroughly explaining what they are selling and demonstrating who they are (brand)
    • Accommodates special requests
    • Liaising between two to three companies
    • Provides some trouble shooting and technical support

 

Summary

  • Insight and analytical skills-analyzes and understands data and financial information; previously conducted telephone surveys
  • Brand management-has managed company branding; over the telephone or in person
    Change management-have assisted companies in managing public sector and inter office changes; helped to facilitate procedure implementation and built business relationships
  • Problem solving-identifies and resolving problems; strikes a balance between details and the “big” picture regarding policies
  • Technical Skills-ability to utilize IT/Help desk support skills with the public; finding time saving solutions

Work History

Nov 2015Present

Banquet Server (Seasonal)

People Ready, White Plains, New York
  • Serves tables at a women's club holiday function
  • Took catering and pick up orders via telephone for Boston Market catered Thanksgiving dinners
  • Set up continental breakfast tables for a corporate building expansion event, ran a circuit and kept milk jugs filled for coffee.

    Kitchen Assistant/Banquet Coordinator (Sheraton Hotels), South Portland, ME (Oct 2008-January 2009)
  • Set up and broke down dining room, completed various kitchen tasks assigned by the Chef on Duty
12/ 201505/ 2016

Events Concession Associate , New York, NY

JBC Platform LLC, New York, NY
  • Presented the best of New York and the Javits Center; liaised with vendors and provided world class service during the Auto and Fashion trade shows
  • Served food to exhibitors ala-cart;  and helped bus tables during Exhibitors Breakfast
  • Tallied individual food items, food by the pound during conventions and managed a push cart.
  • Handed out flyers on the street for upscale men's clothing store, re-organized overstocked shirts and merchandised ends caps in preparation for a big weekend clearance sale
May 2014Mar 2016

TELEPHONE INTERVIEWER/ CUSTOMER CARE CONSULTANT

Central Marketing Inc, New York, NY
  • Conducted nationwide political interviews, completed computerized questionnaires  with out of state home health care recipients; represented various regional agencies on the quality of care

Nov 2014Aug 2015

Help Desk Suppport/Member Services, New York, NY

The Essex Companies, New York, NY
  • Ensured a  positive client experience through high quality service and communication, attained client retention
  • Assisted the Account Manager in business support; researched Excel mailing list spreadsheet for identifying new business opportunities with potential and existing customers
     

Jan 2014May 2014

Document Prepper Snr (Consultant) New York, NY

Millennium Software (Recruiter)  and ACS Xerox, New York, NY
  • Coordinated J.P. Morgan-Chase in-active pension accounts for Xerox contracted project leader and his assistant; prepared pension files to be scanned; registered files in Excel database and practiced inventory control when incomplete and work visa documents were found in inventory
Mar 2013Jul 2013

Telephone Interviewer/Account Representative Liaison

SHC Universal, New York, NY
  • Liaised as an Account Services Representative; for the wealth management clients of a regional bank; provided all required information to sales team and clients.
    Helped the company develop various initiatives to promote sale of various product and services for organization from data collected
07/201208/2012

Guest Relations and Security

Green Key Resources, New York, NY
  • Temped at the Intrepid Museum; assisted visitors with directions, exhibits and facts regarding the exhibit; opened sealed doors for visitors with special needs
05/201206/2012

 Document Controller (Intern)

HAB Bank, New York, NY
  • Organized the Commercial banking files which included locating lost files in the paper inventories; secured important pre -audit data

Nov 2011Dec 2011

Copy/Mail/Hospitality

Randstad USA and Ikon Document Solutions at Pierce Atwood LLP, Portland, ME
  • Utilized bindery machines and created custom tabs and billing invoices using Excel
  • Proofread, copied documents and retrieved faxes, mail and project directions  during hourly mail runs
  • Covered lunches and breaks at the Reception Desk, answered telephones using the computer, greeted clients and scheduled Conference Rooms using Planar
Apr 2011Jun 2011

Front Desk Receptionist (Fill-In)

H.W. Staffing for Goodwill Industries, Portland, ME
  • Filled in and assisted clients with schedules and routes them to their rides and correct specialists.
  • Answered phone and greets clients in an investment firm
  • Previously (artistically and creatively) cleaned bungalows for a well known vacation resort; created more tips and future revenue for the resort.
Jan 2011Mar 2011

Scan Clerk I (Document Imaging & Prep Specialist)

Spherion Recruiting for TD Bank (CONTRACT), Portland, ME
  • Prepared and scanned “active” Commercial client files for busy Accountants in the Wealth Management department; verified clarity of documents and re-copied pages.

Previous Assignment:  April 2004 to August 2004

Loan Assistant & Problem Queue:

  • Completed quality checks of loan packets, contacted vehicle dealers regarding document deficiencies and resolved exceptions with Loan Officer
  • Monitored all incoming vehicle loans in the queue and collated and sorted hard copy faxes for records.

 

Sep 2004Sep 2010

Client Retention Specialist

Robert Half, Maine and New Hampshire
  • Answered irate calls due to overcharges from members of an on-line shopping club, diffused complaints and resolved issues

Mortgage Reviewer (08/07-09/07)

  • Prepared mortgage documents for review, scanned into the company database, used  adobe  ad converted into pdf files

Webinar Recruiter  (01/06-06/06)

  • Updated company contact database using Goldmine; invited contacts to attend an on-line Group policy Q & A Webinar at a specific location, provided link information and directed calls to the IT/Sales Specialist

Enrollment Representative (02/05-05/06)

  • Created effective signage for Bj's wholesale club annual credit card promotion; kept inventory and requisitioned supplies, processed and mailed credit card applications via Federal Express daily
  • Explained credit card policies and perks and communicated daily with the corporate office regarding the progress of the campaign.
02/200305/2010

Recruiting Coordinator

Critical Insights Inc, Portland, ME
  • Contacted telephone respondents for focus groups and relayed venue information, coordinated schedules for attendance and followed up via telephone for participant’s feedback.
  • Conducted telephone interviews with the business owners regarding how the recession effected their businesses
11/200812/2008

Food Sampler

ADECCO USA, Portland, ME
  • Prepared and presented easy recipes at Sam's Club annual  "Foods of the World" event; instructed customers how to use products
  • Trained other demonstrators on technique and presentation; kept areas clean during promotion

 

05/199408/2007

Direct Mail Clerk/Trade Show Coordinator/Credit Card Marketer

Bonney Staffing Services, South Portland, ME

Direct Mail Clerk  for Berkeley Mailings, Falmouth, ME                        07/07-08/07     

  • Stuffed envelopes containing update programs for medical professionals worldwide; possessed a command of foreign language identification, verifying the visual difference of language

Credit Card Marketer   (05/94-09/94)                                                  

  •  Requested ids from credit card applicants, reviewed applicant's data on the spot and called the credit card company on the spot
  • Relayed  the application information with the credit card  representative, issued instant credit  per instruction of the credit card bank                  

 Trade Show Coordinator for Diversified Exposition Services, Portland, ME  (2000-2003)

  • Contacted seafood industry companies from pre- generated list; inquired about attendance, correct spelling of names and job titles           
01/200702/2007

Tele-Survey Agent (Project)

CISION US INC, Portsmouth, NH
  • Interviewed print magazine journalists regarding the usability of a PR website of a popular New York hotel
  • Spoke with Ed Techs regarding a math based website and the comprehension of it for the students
10/200611/2006

Customer Care Consultant

Express Employment Professionals, Hampton, NH
  • Enrolled "Benefeds'  recipients with benefits enrollment applications and participated in HR training for workplace safety and HIPPA compliance
09/200411/2004

Free Lance Sign Holder

The Marketing Group in Kittery, Maine

 Held signs promoting merchandise and store closing events.

 

Education

Feb 2007Apr 2018

Associates of Arts in Business

University of Phoenix On-line

Pursuing an "Associates of Arts", with a concentration in Business Foundations  Degree.          

Have completed all of my core requirement classes, in Communication Arts, Humanities, Science, and Business Technology

Completed 45 credits towards the degree

01/199504/1997

Associates of Arts, Liberal Arts

UNIVERSITY of SOUTHERN, MAINE, PORTLAND, ME

Undeclared Liberal Arts                             

Put together Associated Press articles and a"  Just Released on Video"  movie review newspaper column

Put together Associated Press articles formatted them for publication

 

Certifications

20152015

HRA/NYC, (JST) Job Skills Training Program

Human Resources Administration, New York, NY

 Participated in administrative internship; in HRA offices

Brushed up on Windows 7 and 10, Excel (intermediate) and Powerpoint

Interned  at HRA Cash Assistance/Non- Cash Assistance offices located at the World Trade Center; re-organized CA (Cash Assistance) and Non-CA files

201406/2014

Customer Service Certification Program 

Grant Associates, New York, NY

Completed; “Through the Customer’s Eyes” On-line  learning module

 

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