Download PDF

Objective

To obtain a position that will allow me the opportunity to put forth the skills I have already obtained along with new skills that I will acquire in order to bring prosperity to company overall.

Work experience

Jun 2009Present

Career Advisor Representative

Career Advisor

Make outbound calls to prospective clients regarding the continuance of their education

May 2007Feb 2009

Customer Service Representative

Kansas City Power & Light
  • Determined charges for services requested, performed payment transactions and arranged billing accordingly
  • Ensured that appropriate changes were mad to resolve customers' problems
  • Kept records of customers' interactions and transactions, recorded details of inquiries, complaints and comments, as well as actions taken
  • Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme wether conditions and outdated appliances that could increase utility bills
  • Reviewed faxed information to determine whether or not to provide electrical services
Mar 2006Feb 2007

Order Taker

Jason's Deli
  • Took in-house, to-go and delivery orders
  • Prepared catering orders
  • Prepped produce for line/salad bar
  • Bussed tables
  • Operated cash register
Sep 2006Jan 2007

Customer Service Representative

  • Took inbound calls from Dillards' credit card customers
  • Open/close accounts upon request
  • Removed late fees/finance charges accordingly
  • Refunded money, adjusted biling and offered special promotions
  • Assisted with online troubleshooting

Education

Aug 2003Dec 2005

Missouri Western State University
  • Attended MWSU for 2 1/2 years
  • Plan to return to complete double-major in Business Administration and Legal Studies, to obtain my BSBA
Aug 1999May 2003

Diploma

Southeast High School

Skills

Food Service
Expert in Food preparation, catering and taking orders
Cash Handling
Microsoft Office
Proficient in Word, Excel, Powerpoint and Outlook Proficient in Windows as well
General Office
Proficient in using fax, scan and copy machines Ten Key--Alpha and Numeric (By Touch) Internet Knowledgable Computer Savvy