Summary

A dedicated team player providing administrative and program support with a strong background in customer service as well as federal services. Over 8 years of experience and expertise in providing administrative support with strong skills in written communication and technical computer skills.  A most reliable, flexible, and dedicated team player, able to work under pressure and within time constraints. A highly trainable and fast learner focused on professional development.

Records Management              Case Management Skills                Investigative & Research Skills   

Disaster Recovery                    Spreadsheet Analysis                    MS Office Proficient

Customer Service                      Strong Computer Skills                  Communication Skills                                               

Work History

Work History
Sep 2006 - Oct 2009

Federal Emergency Management Agency

Mobile Homes Support Specialist, Individual Assistance

Aided in mission towards the housing and recovery efforts for Hurricane Katrina disaster victims in the heavily impacted, lower six Mississippi counties. 

  • Dedicated MHOPS team member responsible for coordinating the deliver, recovery, and monitoring of 35,000 temporary emergency housing units issued across South Mississippi.
  • Investigated and researched applicant files to facilitate further assistance as well as actively monitored for isolated cases of fraud, waste, and abuse.
  • Office point of contact to coordinate work orders and information requests from six field offices.
  • Actively maintained and monitored databases for accurate entry of applicant data from office personnel.
  • Developed productivity reports for lead supervisors.
  • Commended for excellent customer service skills and dedication to FEMAs mission.

Key Accomplishments:

  • Member of MHOPs, Continuity of Operations (COOP) Team (Phase 2).
  • Point of contact and team member on Uniform Federal Accessibility Standard (UFAS) and Formaldehyde Projects
  • Received Excellent Evaluations and Superior Job Performance Ratings.
  • Rewards received for Superior Job Performance, 01/2007, 01/2008, 01/2009.
  • Recognized for contributing to the success of the Individual Assistance program.
Oct 2005 - Sep 2006

Federal Emergency Management Agency

Applicant Services Specialist, Individual Assistance (Disaster Recovery Centers)

  • Worked face to face with disaster victims in disaster recovery centers after Hurricane Katrina, where I registered and aided disaster applicants with applying for federal and non-profit disaster assistance.
  • Provided in depth knowledge of federal disaster assistance, including dispensing details on various local and state government programs.
  • Worked as case manager with select applicants, verifying documents, and providing status updates.
  • Provided support on daily routine tasks to disaster center managers and supervisors.
Jun 2003 - Jan 2004

Cingular Wireless (now AT&T)

Customer Service Representative, Call Center

Provided excellent front line customer and technical support within a high volume call center to hundreds daily.

  • Utilized verbal communication and listening skills as a customer service representative within a high volume, inbound call center.
  • Provided wireless technical support and equipment training.
  • Processed bill payments and coordinated payment arrangements based on account history.
  • Updated account information and accessed records using large-scale ticketing software

Education

Education
1997 - 1999

Diploma

Moss Point High School

Member of The National Honors Society

Member of Marching and Symphonic Band