Customer Relations

Savvy business professional with a knack for building long lasting customer relationships. Highly skilled at listening to customers needs, consistently displaying a friendly attitude and demeanor, prompt and courteous customer service and producing high quality meetings and events. Excellent written and verbal communication skills to effectively interact with executives, senior management, vendors, peers and general public. Extremely service oriented with proven results in a customer service role. Provide exceptional customer service to all internal and external customers, while supporting the needs of the event team.  

Meeting & Event Planning

Manage company, department and executive events from end-to-end. Execute event and meeting planning for a variety of different levels of events and meetings; i.e. conferences, trade shows, dinners, special events, incentive programs, board meetings, steering committees and shareholder meetings. Effectively manage event reports, meeting minutes and delegate action items for the event team. Produce and create event documents such as timelines, schedules, event agendas, expense reports. Conduct research, make site visits, and find resources to make decisions about event possibilities. Propose new ideas to improve the event planning and implementation process. Serve as liaison with vendors on event-related matters. Prepare name tags, materials, notebooks, gift bags, registration lists, seating cards, etc... Coordinate site visits and scheduling of events.  

Project Coordination

Successfully prioritize and manage multiple projects to effectively perform within tight time constraints. Experience managing projects and expense budgeting from inception to completion. Develop and maintain detailed project schedules and handle administrative tasks involved with projects. Coordinate and participate in meetings/conference calls and prepare, edit and distribute minutes. Maintain project calendars.  Collaborate with the managers and project team to creatively formulate new ideas for all events to ensure each event is meaningful, personal and supports the overall goals of the organization. Strong analytical, time management and organizational skills. Ability to multi-task while maintaining a keen attention to detail. Proven experience taking initiative, being proactive and working independently with little supervision; possess telecommuting experience.    

Work experience

Work experience

Office of the president


Provide executive level administrative support to the Office of the President; Special Projects Director and team. Complete authority and management of executives calendar, appointments schedule and time. Extensive calendar and meeting management. Provide back-up executive support to the President. Responsible for coordinating highly complicated domestic and international travel plans. Handle administrative tasks of confidential nature requiring initiative and judgment on a regular basis. Manage project coordination for long/short term projects and events. Provide IT and administrative support as well as serving as the liaison to the corporate IT and A/V contacts to ensure meetings and events run smoothly. * Point person for administering domestic and international teleconferences, video conferences and Live Meetings for Office of the President. * Coordinate and organize internal and external meetings and events on behalf of the Office of the President. * Oversee food and beverage needs for department meetings to ensure the catering orders are set up on time and to specification. * Handle conference/venue details for annual Board of Directors meeting. * Manage transportation arrangements and logistics for Board of Director’s events. * Coordinate with facilities department and venue staff on video conference specifications for President’s meetings and annual Presidents Report. * Liaison for coordination of all video conferences and Live Meeting for the department. * Manage and arrange President’s Brown Bag seminars simultaneously video cast in two cities.

Dec 2009 - May 2011

Event Coordinator

Tacoma Pierce County Chamber

* Developed marketing strategy for monthly Chamber of Commerce, After Hours Networking Event; attendance 50-100.

- Lead for planning event to increase event attendance, member value and brand awareness.

-Directly involved in execution and creation of event logo, marketing fliers, email blasts and marketing event on Chamber of Commerce website.

-Coordinated and scheduled regular planning and post event meetings. *Assisted in bringing together monthly Military Affairs Forum. Advertised monthly event on company website. Handled online event registrations, RSVP's and payments. Provided onsite registration check-in and post event payment reconciliation; attendance 60. *Managed event registration, online event posting and attendee boat assignments for 2011 Evergreen Fleet Cruise; attendance 200. * Web management for all Chamber of Commerce events on organization website. Posted calendar of events, sponsor logos and speaker bios. Created online registration for events. Managed all online registrations from website and handled RSVP’s. * Team member in planning/coordinating monthly Chamber of Commerce Small Business Seminars; attendance 30. * Managed 8-12 volunteers for monthly Chamber of Commerce bulk mailings. Prepared and organized mailings and scheduled volunteers.

Jan 2009 - Jan 2010

Event Assistant; part-time/on-call


* Supported and assisted Marketing Department with external outreach events and fairs. Responsible for set-up and tear down of booths, tents, event facilities and clinics; attendance 25-500.

Apr 2008 - Sep 2009

Account Manager

Cup Couture, part-time

Represented e-commerce retailer at marketing events and trade shows. Coordinated and implemented all encompassing event planning logistics. Successfully generated revenue for the business through listening to customers needs, negotiating pricing and determining their price point and budget. Generated contracts and invoices for customers. Developed loyal customer base and increased sales volume through personal attention to customer.

* Traveled for onsite event production. * Responsibility for quarterly execution of email broadcast campaigns to customer. * Executed and represented company at Teen Choice Awards celebrity marketing event in Los Angeles; attendance 250-300. * Created marketing collateral for company; post cards, fliers and customer testimonials. * Maintained contacts database for customer relations.

Sep 2005 - Jan 2008

National Leader

The Body Shop at Home

Owned and operated direct sales business as a leader and mentor to 25-30 independent sales representatives. Provided independent sales to meet and exceed company's expectations, goals and quotas. Proven success at being client-oriented, with the ability to develop lasting relationships with new and existing customers, providing customer service beyond expectation. Facilitated weekly sales meetings to increase business. Scheduled, coordinated and events which resulted in increased revenue and personal sponsoring. Developed and maintained new customers by lead lists, cold calling, networking events and speaking engagements.

* Earned & Awarded National Incentive Trip to Aruba; December 2007 * Awarded # 6 in nation for New Team Sales; August 2007 * Facilitated Training at National Sales Conference, attendance 50; August 2007 * Awarded #8 in nation for New Leader Sponsoring; August 2006

Aug 2001 - Sep 2005


Starbucks Coffee Company

Simultaneously provided executive support to vice president, senior management and their teams; 6-60 employees. Planned and organized department, off-site meetings, events, conferences, outreach events and team building activities for department. Arranged for CEO, president and executive involvement in high profile events and marketing programs to increase company visibility. Handled all aspects of department event planning process; secure venues, entertainment, menu selection, managing the invitation and RSVP processes and ordering promotional/marketing materials. Managed vendor research and arrangements, audio-visual services, registration process and day-of-event logistics. Handled contracts and managed budgets for all events. Administered space planning and execution for Information Technology Department; moves/adds/computer & phone changes and space reconfiguration; 300 employees. * Lead and coordinated Starbucks sponsorship participation in Earvin “Magic” Johnson’s Mid-Summer Nights Magic, 3-day fundraising event held in Los Angeles, CA; attendance 100-500 and general public (depending on event). * Department lead for participation in Starbucks Leadership Conference; 2003 and 2004; attendance 2000. * Produced Starbucks first Information Technology Northwest, Minority Networking Event; attendance 75. * Provided support and coordination for Starbucks Annual Shareholders Meeting; attendance up to 1000. * Lead and coordinated Starbucks Bring Your Child to Work Day, 2002 & 2003; attendance 300-350.



Highline Community College

George Washington University