Skills

Skills

Business skills

   Reports writing & correspondence.   Projects preparation & presentation  

Interpersonal skills

  Ability to work well under pressure  Ability to learn new tasks quickly. Good communication and negotiation skills. Flexible, Motivated, Committed to team work, Good organization & Planning.  Respecting Others: Makes a personal effort to treat all people fairly  

Language Skills

   Native language Arabic.  Fluent in English.      

Computer Skills

    Very Good knowledge of Microsoft Office 2010.   Excellent Knowledge of Internet.   Good Knowledge of Internet searching skills.

Objective

I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career in the HR field and applying my academic knowledge, expertise, skills and enthusiasm, which will assist my career development and contribute effectively to the progress of the organization and the society as well.

Interest

Search the internet

Build good relationships with others

Chatting with different people

Listening To Music

Play football and chess

Traveling

Work History

Work History

Customer Service Professional

Etisal International Co

• Answer calls professionally ( Hi-Segment )• Respond to customer inquiries• Research required information using available resources• Handle and resolve customer complaints• Provide customers with product and service information• Enter customer information• Process orders, forms and applications• Identify and escalate priority issues• Route calls to appropriate resource• Complete call logs• Produce call reports• Follow up with the customer and the different department if it necessary• Support the area with the whole information (offers – products – inquiries).• Recommended to be a team leader after 6 months ( depending on the performance )

Apr 2013 - Dec 2013

Training Coordinator

Leopar Egypt

• Organization receiving certification courses• Scheduling appointments and observe emergency conditions for the delay or not at the most favorable times• Emphasis on lecturers in advance on the dates of the following lectures• Emphasis on students' attendance in a timely manner• Overseeing the organization of the halls to attend before the dates of the courses suitable time• Responsible for handling the evaluation process.• And then selling the courses on a regular basis and increase the number of students attending the courses cost• Work to repair and to facilitate any technical problems may occur in an emergency at any time• Do a retention for the customers who want to refund their money for any reason whatsoever

Jun 2012 - Mar 2013

Front Office

Hilton Pyramids Golf Resort

Supporting (Operator - Hotline - Front Desk – Guest Relation – Executive Lounge)1- Operator:•    Answer the inbound calls and direct it to the different sections•    Take an urgent message from the guests.•    Answer the customer inquiries.•    Connect the managers with the outbound calls depend on their requests.•    Filter the history call of the front office department2- Hotline:•    Answer the inbound calls from the guests and order the right department (House Keeping – Engineering – Room Service – IT) to do the necessary for it and follow up with the guest to insure that the problem solved in a suitable time. •    Typing all complains and guest requests at the hotline sheet and send it daily to the front desk manager.3- Front desk: •    Handle the check-in guests and check-Out guests•    Handle the customer inquiries•    Preparing guests groups requirements•    Sell the cards (Internet - Dream Park  ...etc)•    review all the registration cards (Night Shift)•    Take a photo for any problems (whole hotel) at this time and order The relevant section to solve it immediately and follow with him to sure that everything is alright (Night Shift)•    Review the checks in order to collect it with the guest file (Night Shift)•    Print all the reports that related with the current guests ( instead of the system if the electricity cutoff ) (All Shifts)4- Guest relation:•    check out the Vip rooms ( Clean - amenities - equipment )•    Calls and reports ( good mornings - courtesy calls - departure calls - check up rooms)•    Solve complains for all guests immediately.5- Executive Lounge:•    Check the executive lounge customers authorization•    Make and print reports (amenities - Check-in - Check-out )•    Check out the Executive Floor rooms ( Clean - amenities - equipment )•    Handle all the complains immediately•    Observe on the team to check the service quality

Education

Education
Jan 2004 - Aug 2008

Fair

Cairo University

Certifications

Certifications
Jan 2011 - Apr 2011

Professional Diploma of Human Resources Management ( HRM )

Accredited by Oxford
Aug 2009 - Oct 2009

International Computer Driving License ( ICDL )

Accredited by UNESCO
Jul 2009 - Aug 2009

Customer Service Track (CS)

Talal Abu Ghazaleh ( FGF )
May 2009 - Jul 2009

Basic Business Skills Acquisition (BBSA)

Future Generation Foundation ( Cairo Unv. )
May 2009 - Jun 2009

Communication Skills

Sponsored by Dale Carnegie Company