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Work experience

May 2012Present

Implementation Adviser

  • Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures.
  • Provides concise, quality customer service in a professional and courteous manner for client projects.
  • Performs related work as required and works on special projects, as requested.
  • Interacts with fellow team members to enhance project performance.
Jun 2009May 2012

Technical Support

Sutherland Global Philippines
  • Assisted customers with concerns that range from connectivity, usability and technical. 
  • Identified and solve customer needs by asking questions, communicating effectively and establishing a relationship.
Sep 2008Jun 2009

Customer Service

kgb_ Philippines
  • Provided customer service for both UK and US customers, answering any type of query through SMS.
  • Researched and responded to 2-way text inquiries quickly and accurately. 
  • Solved real problems for real people every day with combined ingenuity and research skills. 
  • Answered questions that require a serious answer, others require a sense of humor, and some require both. 
Mar 2004Sep 2008

Maintenance Technician II

Amkor Technology Philippines
  • Responsible in line sustaining and problem solving activities.
  • Performed equipment and product qualifications.
  • Tracked and reported equipment indices.
  • Planned and executed improvements and development for equipment and process applications.


Jun 2001Mar 2004

Electronics Engineering Technology

Technological University of the Philippines


Jonard Subijano

Marcus Colmenares

Haima Ismula

Reynilo Vallejera