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Work experience

May 2012Present

Implementation Adviser

RingCentral
  • Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures.
  • Provides concise, quality customer service in a professional and courteous manner for client projects.
  • Performs related work as required and works on special projects, as requested.
  • Interacts with fellow team members to enhance project performance.
Jun 2009May 2012

Technical Support

Sutherland Global Philippines
  • Assisted customers with concerns that range from connectivity, usability and technical. 
  • Identified and solve customer needs by asking questions, communicating effectively and establishing a relationship.
Sep 2008Jun 2009

Customer Service

kgb_ Philippines
  • Provided customer service for both UK and US customers, answering any type of query through SMS.
  • Researched and responded to 2-way text inquiries quickly and accurately. 
  • Solved real problems for real people every day with combined ingenuity and research skills. 
  • Answered questions that require a serious answer, others require a sense of humor, and some require both. 
Mar 2004Sep 2008

Maintenance Technician II

Amkor Technology Philippines
  • Responsible in line sustaining and problem solving activities.
  • Performed equipment and product qualifications.
  • Tracked and reported equipment indices.
  • Planned and executed improvements and development for equipment and process applications.

Education

Jun 2001Mar 2004

Electronics Engineering Technology

Technological University of the Philippines

References

Jonard Subijano

Marcus Colmenares

Haima Ismula

Reynilo Vallejera