May 2012 - Present
- Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures.
- Provides concise, quality customer service in a professional and courteous manner for client projects.
- Performs related work as required and works on special projects, as requested.
- Interacts with fellow team members to enhance project performance.
Jun 2009 - May 2012
Sutherland Global Philippines
- Assisted customers with concerns that range from connectivity, usability and technical.
- Identified and solve customer needs by asking questions, communicating effectively and establishing a relationship.
Sep 2008 - Jun 2009
- Provided customer service for both UK and US customers, answering any type of query through SMS.
- Researched and responded to 2-way text inquiries quickly and accurately.
- Solved real problems for real people every day with combined ingenuity and research skills.
- Answered questions that require a serious answer, others require a sense of humor, and some require both.
Mar 2004 - Sep 2008
Maintenance Technician II
Amkor Technology Philippines
- Responsible in line sustaining and problem solving activities.
- Performed equipment and product qualifications.
- Tracked and reported equipment indices.
- Planned and executed improvements and development for equipment and process applications.
Jun 2001 - Mar 2004
Electronics Engineering Technology
Technological University of the Philippines