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Erik Tveidt

Guest Services, Parks Hospitality, Asheville NC

Work experience

Jan 2016Mar 2017

Guest Services

Parks Hospitality, Cary NC (Hyatt Place Asheville)

Responsibilities:

Maintained hotel operations, coordinated housekeeping and facilitated check-in/check-out

Stocked, prepared and inventoried kitchen as well as prepared food to-order

Stocked and prepared cocktails, beer and wine

Achievements:

Promoted to front desk lead within six months of employment

Chosen to travel to new properties in Franklin and Nashville TN to train and evaluate new employees

Jun 2015Dec 2015

Guest Services

Hospitality associates, Eugene OR

Responsibilities: 

Facilitated communication between guests and staff

Sold rooms, took payment and supervised housekeeping in the absence of management

Provided guests with local information

Maintained accurate accounting records for both business and leisure guests

Achievements:

Moved from part-time to full time position within 30 days of hire

Jan 2015May 2015

Barista

City Bakery of Waynesville

Responsibilities:

Prepared espresso drinks, soups and sandwiches to order. Ran food and collected payment (positouch POS)

Cleaned and maintained sandwich line and espresso machine

Achievements:

Received perfect performance review after 90 days

Entrusted almost immediately with grind selection and maintenance of espresso maker. Learned technical skills including break-down and assembly of Le Cimbali Espresso machine

Mar 2014Oct 2014

Server

King Daddy's Chicken and Waffles

Responsibilities:

Seated guests, took orders, ran food, and collected payment (breadcrumb POS).

Achievements:

Steadily ranking near the top in customer satisfaction and take-home tips.

Mentioned positively in reviews on both urban spoon and yelp.

Mar 2013Mar 2014

Guest Services Representative

McKibbon Hotel Management (Aloft Asheville)

Responsibilities:

Coordinated daily hotel operations

Acted as first line of communication between guests and staff

Performed concierge duties for guests

Negotiated room sales

Maintained accurate records of billing information and room occupancy

Accomplishments:

Received performance incentives for sales several times during first 3 months of employment

Mar 2011Oct 2012

Line Cook

The Waynesville Inn

Responsibilities:

Stocked, cleaned and maintained kitchen for meal and banquet services

Prepared and cooked salad, entrée and dessert courses both in bulk and to-order

Accomplishments:

Rose quickly in rank from breakfast cook, to banquet cook, to dinner line cook

Given responsibility to order supplies and train new hires within six months

Education

Aug 2016Dec 2017

Associate in Arts

Asheville Buncombe Technical College

Excelled in major specific courses including Mathematics and Economics

Maintained grade point average at or above 3.0 every semester of enrollment

Aug 2008Apr 2011

Pre-Law

Appalachian State University

Maintained Cumulative grade point average of 3.17

Achieved leadership roles in public and private student organizations (CSIL office, Delta Chi fraternity)