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Experience

Mar 2017Nov 2017

Guest Services

The Swag

Responsibilities:

  • Performed daily hotel operations including booking room and meal reservations, checking in/out guests and valet services
  • Fulfilled concierge duties including property tours & booking of massage/spa, fly fishing and wildlife excursions
  • Produced hotel paperwork by hand including guest lists, menus, daily itineraries and basic financial reports

Accomplishments:

  • Received excellent performance review and substantial raise after 60 days of employment
  • Offered year-round position at the end of the 2017 season
Jan 2016Mar 2017

Guest Services

Parks Hospitality Group (Hyatt Place Asheville)

Responsibilities:

  • Maintained hotel operations, coordinated housekeeping and facilitated check-in/check-out
  • Stocked, prepared and inventoried kitchen and prepared food to-order
  • Stocked and prepared cocktails, beer and wine

Accomplishments:

  • Promoted to front desk lead within six months of employment
  • Chosen to travel to new properties in Franklin and Nashville TN to train and evaluate new employees

Jun 2015Dec 2015

Guest Services

Hospitality Associates (La Quinta Waterfront, Eugene OR)

Responsibilities: 

  • Facilitated communication between guests and staff
  • Sold rooms, took payment and supervised housekeeping in the absence of management
  • Provided guests with local information
  • Maintained accurate accounting records for both business and leisure guests

Accomplishments:

  • Moved from part-time to full time position within 30 days of employment

Jan 2015May 2015

Barista

City Bakery of Waynesville

Responsibilities:

  • Prepared espresso drinks, soups and sandwiches to order. Ran food and collected payment (positouch POS)
  • Cleaned and maintained sandwich line and espresso machine

Accomplishments:

  • Received perfect performance review after 90 days of employment
  • Entrusted almost immediately with grind selection and maintenance of espresso maker. Learned technical skills including break-down and assembly of Le Cimbali Espresso machine
Mar 2014Oct 2014

Server

King Daddy's Chicken and Waffles

Responsibilities:

  • Seated guests, took orders, ran food, and collected payment (breadcrumb POS).

Accomplishments:

  • Steadily ranking near the top in customer satisfaction and take-home tips.
  • Mentioned positively in reviews on urban spoon and yelp.
Mar 2013Mar 2014

Guest Services

McKibbon Hotel Management (Aloft Asheville)

Responsibilities:

  • Coordinated daily departmental operations between hotel, restaurant and bar
  • Performed concierge duties for guests
  • Negotiated room sales
  • Maintained accurate records of billing information and room occupancy

Accomplishments:

  • Received performance incentives for outstanding sales several times during employment

Education

Aug 2016Dec 2017

Associate in Arts

Asheville Buncombe Technical College

Excelled in major specific courses including mathematics, economics and accounting.

Graduated with honors, including a cumulative program GPA of 3.6