Accomplished, client-focused professional with over 8 years of experience delivering excellence in the management of processes, procedures and personnel within sales, call center and customer service environments. Demonstrated ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client/process requirements.
Highly efficient in analyzing and researching complex data and information to ensure contractual and regulatory requirements are met. Expertise in effectively training employees on new products/services, procedures and systems. Possess extensive experience in call center operations, process excellence and providing leadership to teams in the delivery of high standards of customer service and the delivery of established objectives and KPIs
I am a data & result oriented people's manager who believes in not to only achieve targets but also making the teams comfortable so that more can be accomplished with the lowest work pressure.