Started working with Concentrix in Jan,2016 and started a new process of YouTube Back End Support. Handled a team of 30-35 executives and meeting the CWT and Quality is the major KRAs from clients end. Shrinkage, Attrition, People management is the rest of the KRAs for the stacks and performance. Later joined the telecom process and still working in the same LoB from last 9months approx.
- Successfully completed the project to Control Attrition in Youtube.
- Successfully completed the project to Increase Sprint Promoter Score in Sprint.
- Was a part of hiring process and closed all the position with in the TAT.
- Handled the client interactions and provided the desired result / outcome.