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  • Accustomed to working in a fast paced enviroment with the ability to think quickly and successfully handle difficult customers
  • Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles 
  • Ability to communicate effectively, both verbally and in writing 
  • Strong organizational skills
  • Ability to work with patience and courtesy in customer relations
  • Ability to enter information into multiple screens while listening and / or gathering information from customers
  • Experienced in Microsoft Office Suite

Work experience

Jan 2015Present

Customer Service Associate

Wawa Inc.
  • Maintain cleanliness of establishment
  • Perform routine checks for safety inside and outside establishment
  • Prepare food and beverage for customer consumption
  • Execute great customer service while working in a paced motion on cash register
Feb 2014Jan 2015

Customer Support

24-7 Intouch
  • Assist Customers with online purchases and inquiries
  • Perform account updates and verifications
  • Track Shipments
  • Answer phone calls , emails, and record data using Company Software
  • Using Problem Solving skills to ensure quality service was supplied
  • Working part of a team to ensure the Company Policy and Brand was protected 
Sep 2013Jan 2014

Driver Helper ( Seasonal)

  • Unloading Packages in a safe time efficient manner 
  • Compiled data correction logs
  • Multitasking to follow precise delivery procedures
  • Assisting other drivers and helps as needed 
Mar 2013Jun 2013

Ramp Agent (Contract)

  • Leading a team to work in a timed manner while ensuring safety of the passengers and co-workers
  • Loading and Offloading Baggage, Freight, Cargo, Mobility aides unto aircrafts
  • Lifting 70+ pounds daily
  • Ushering Aircrafts in and out of taxiways 
  • Maintaining a clean work enviroment
  • Working part of a team for safe transportation
Feb 2012Jul 2012

Hardware Associate (Seasonal)

The Home Depot ( Atlanta)
  • Assist customers with purchases, ordering new merchandise , returns, purchasing store protection plans, and service packages
  • Scheduling in-home installations via phone, email or fax
  • Answer telephone inquiries from customers and stores regarding the status of units, merchandise, and other service issues
Nov 2011Jan 2012


Green Ginger (Atlanta) 
  • Greet all guests with enthusiasm and friendliness
  • Served alcoholic beverages in an appropriate manner consistent with state laws and company policy
  • Informed guests about food , beverages , and our facilities accurately
  • Developed relationships with guest
  • Provided the highest level of service in accordance with company standards
  • Maintained professional attitude with co-workers
  • Followed checklists and standard operating procedures
Jun 2005Aug 2008

Administrative Assistant

TampaBay Workforce Alliance 
  • Greet Public and refer them to appropriate staff members, answer phones, routine calls and memos
  • Assist Staff with administrative duties as requested
  • Provide training to staff on database encoding
  • Developed and maintained an agency inventory system
  • Maintained appropriate interpersonal relationships with employees, peers, and clients


Aug 2005May 2009


Hillsborough High School