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Work experience

Oct 2013Present

Manager

HDFC Bank Ltd
  • Managing the entire branch operations as Operations In charge
  • Certification of Account Opening forms.
  • Verifications of daily MIS, BOD and EOD reports, preparing fortnightly, monthly and quarterly reports.
  • Monitoring of ATM replenishment and Reconciliation.
  • Customer Service and complaints management, maintaining compliance in the branch,
  • Directly responsible for Branch FTNR scores and Audit,
  • New customer acquisitions, welcome calling to new customers and onboarding.
  • Approving Gold Loan Appraisals/Disbursements
  • Also handled Clearing for the location as Location in-charge as an additional responsibility.

 

Sep 2010Sep 2013

Deputy Manager

HDFC Bank Ltd
  • Managing the entire branch operations as Operations In charge
  • Certification of Account Opening forms.
  • Verifications of daily MIS, BOD and EOD reports, preparing fortnightly, monthly and quarterly reports.
  • Monitoring of ATM replenishment and Reconciliation.
  • Customer Service and complaints management, maintaining compliance in the branch,
  • Directly responsible for Branch FTNR scores and Audit,
  • New customer acquisitions, welcome calling to new customers and onboarding.
  • Approving Gold Loan Appraisals/Disbursements
  • Also handled Clearing for the location as Location in-charge as an additional responsibility.
Nov 2007Aug 2010

Senior Officer

ICICI Bank Ltd

Senior Officer Clearing In-charge (Front Desk and Teller Supervisor) Work Profile

  • Worked as a Customer Service Manager in Retail Banking and also handled the profile of Branch Sales Manager
  • Supervised as a Customer Service Manager- Clearing.
  • Handled the profile of Branch Ojperations Manager as an Adhoc as the position was vacant for four months.
  • Handled Clearings department as Operations In charge with a team of three Officers and four out sourced staff.
  • Cash Management Services,
  • Inward and Outward Clearings,
  • Up Country Cheque collections,
  • Co-operative banks cheque payments,
  • Warrants, Ipay, Nostro and Vostro instruments payments and collections, Debit and Credit ECS processing.
Oct 2004Oct 2007

Senior Associate

EXL Service(I) Pvt Ltd
  • Worked as a backup to the Assistant Manager, which included allocation of work, Team management, and Leave Planning.
  • Mentored a team of three associates.
  • Handled Process level reporting such as compiling the Incoming volume data and preparing schedule adherence reports and efficiency reports.
  • Done a Project for improving the overall efficiency of the team.
  • Providing assistance to the team on Transaction related queries (SME Assist).
  • Helped in streamlining the procedures in order to plug the gaps in the rulebook.
  • Had been a part of the team formed to help other functions to control their back log.
  • Done regular audit (WIP Bin-Audit) for the entire team.
  • Mentored a team of 2 Associates as a Tech SPOC
  • Handled technology movement and process re-establishment from one business center to the other center as a Single Point of Contact for the function.
  • Resolved Technology related issues for the entire function in liaison with the Technology teams from US and India.
  • Daily Client reporting and Conference Calls with the Client regarding technology issues and software functioning.
  • Liaison with Client as well as local engineering team for the implementation of new software as per the requirement of the business group.
  • Addressing performance bottlenecks &ensuring maximum network uptime to ensure business continuity.
  • Suggested improvements in the operations and processes.

MIS

 

  • Team Performance reports containing Quality scores and performance parameters are sent to the client on a weekly basis
  • Quality feedback report sent to the client on a weekly basis
  • Accurate and Timely collation of the variable Incentive Component for associates on a monthly basis

Education

Jul 2011Jun 2013

MBA

Sri Vinayaka Mission University

MBA in Banking and Finance

Jul 2001Jun 2004

B.Sc

Lucknow University

Electronics

Jul 1998Jun 2000

Senior Secondary

Shia Inter College

Physics,Maths, Chemistry

Skills

Branch Banking Operations
officers
Income
guidance
targets
banks
satisfaction

Certifications

Dec 2013Present

JAIIB

IIBF
Banking Certification