HDFC Bank Ltd
- Managing the entire branch operations as Operations In charge
- Certification of Account Opening forms.
- Verifications of daily MIS, BOD and EOD reports, preparing fortnightly, monthly and quarterly reports.
- Monitoring of ATM replenishment and Reconciliation.
- Customer Service and complaints management, maintaining compliance in the branch,
- Directly responsible for Branch FTNR scores and Audit,
- New customer acquisitions, welcome calling to new customers and onboarding.
- Approving Gold Loan Appraisals/Disbursements
- Also handled Clearing for the location as Location in-charge as an additional responsibility.