Mridul Nigam

Mridul Nigam

Work History

Work History
Oct 2013 - Present

Manager

HDFC Bank Ltd
  • Managing the entire branch operations as Operations In charge
  • Certification of Account Opening forms.
  • Verifications of daily MIS, BOD and EOD reports, preparing fortnightly, monthly and quarterly reports.
  • Monitoring of ATM replenishment and Reconciliation.
  • Customer Service and complaints management, maintaining compliance in the branch,
  • Directly responsible for Branch FTNR scores and Audit,
  • New customer acquisitions, welcome calling to new customers and onboarding.
  • Approving Gold Loan Appraisals/Disbursements
  • Also handled Clearing for the location as Location in-charge as an additional responsibility.

 

Sep 2010 - Sep 2013

Deputy Manager

HDFC Bank Ltd
  • Managing the entire branch operations as Operations In charge
  • Certification of Account Opening forms.
  • Verifications of daily MIS, BOD and EOD reports, preparing fortnightly, monthly and quarterly reports.
  • Monitoring of ATM replenishment and Reconciliation.
  • Customer Service and complaints management, maintaining compliance in the branch,
  • Directly responsible for Branch FTNR scores and Audit,
  • New customer acquisitions, welcome calling to new customers and onboarding.
  • Approving Gold Loan Appraisals/Disbursements
  • Also handled Clearing for the location as Location in-charge as an additional responsibility.
Nov 2007 - Aug 2010

Senior Officer

ICICI Bank Ltd

Senior Officer Clearing In-charge (Front Desk and Teller Supervisor) Work Profile

  • Worked as a Customer Service Manager in Retail Banking and also handled the profile of Branch Sales Manager
  • Supervised as a Customer Service Manager- Clearing.
  • Handled the profile of Branch Ojperations Manager as an Adhoc as the position was vacant for four months.
  • Handled Clearings department as Operations In charge with a team of three Officers and four out sourced staff.
  • Cash Management Services,
  • Inward and Outward Clearings,
  • Up Country Cheque collections,
  • Co-operative banks cheque payments,
  • Warrants, Ipay, Nostro and Vostro instruments payments and collections, Debit and Credit ECS processing.
Oct 2004 - Oct 2007

Senior Associate

EXL Service(I) Pvt Ltd
  • Worked as a backup to the Assistant Manager, which included allocation of work, Team management, and Leave Planning.
  • Mentored a team of three associates.
  • Handled Process level reporting such as compiling the Incoming volume data and preparing schedule adherence reports and efficiency reports.
  • Done a Project for improving the overall efficiency of the team.
  • Providing assistance to the team on Transaction related queries (SME Assist).
  • Helped in streamlining the procedures in order to plug the gaps in the rulebook.
  • Had been a part of the team formed to help other functions to control their back log.
  • Done regular audit (WIP Bin-Audit) for the entire team.
  • Mentored a team of 2 Associates as a Tech SPOC
  • Handled technology movement and process re-establishment from one business center to the other center as a Single Point of Contact for the function.
  • Resolved Technology related issues for the entire function in liaison with the Technology teams from US and India.
  • Daily Client reporting and Conference Calls with the Client regarding technology issues and software functioning.
  • Liaison with Client as well as local engineering team for the implementation of new software as per the requirement of the business group.
  • Addressing performance bottlenecks &ensuring maximum network uptime to ensure business continuity.
  • Suggested improvements in the operations and processes.

MIS

 

  • Team Performance reports containing Quality scores and performance parameters are sent to the client on a weekly basis
  • Quality feedback report sent to the client on a weekly basis
  • Accurate and Timely collation of the variable Incentive Component for associates on a monthly basis

Education

Education
Jul 2011 - Jun 2013

MBA

Sri Vinayaka Mission University

MBA in Banking and Finance

Jul 2001 - Jun 2004

B.Sc

Lucknow University

Electronics

Jul 1998 - Jun 2000

Senior Secondary

Shia Inter College

Physics,Maths, Chemistry

Skills

Skills

Branch Banking Operations

officers

Income

guidance

targets

banks

satisfaction

Certifications

Certifications
Dec 2013 - Present

JAIIB

IIBF
Banking Certification