Martyn is a confident leader, problem solver, team player and technologist. He has excellent organisational abilities and self motivation. Martyn has ten years of experience in sales (retail, b2b and recruitment) and telecommunications engineering. His passion for technology led him to complete his degree in computing (bachelor of science with honours) from the University of Salford.
May 2007 - Present
Social Care On Call Manager
Reed Specialist Recruitment
Currently, I am the On-Call Manager for Reed Social Care, where I manage a team of 14 people, providing out-of-hours customer service to the clients and candidates of the divisional branch network. I also manage any operational projects and change processes that are demanded by current business needs. Improvement of On-Call (out-of-hours) team performance • Increase of average team fill rates from 16% to 55% of shifts received over one year • Authored and implemented new operating procedures to ensure processes were defined and practiced across the service • Cemented relationships with the branch network, their clients and candidates by way of face to face meetings, constant feedback opportunities and carrying out regular Experience of Service questionnaires Operational Change and Project Management • Successfully managed and supported a change process that changed the divisional weekending date from Sunday to Friday to bring invoicing and payroll into line with larger organisational best practice • Provided an operational IT support service, working alongside IT projects to ensure successful delivery of IT projects including requirements gathering, UAT validation and operating manual authoring • Successfully negotiated a new agreement with an external supplier of invoicing and payroll data and services • Carrying out of 4-weekly analysis of sales margins and reporting findings and possible solutions, ensuring that our recruitment branches are working on worthwhile business and that any contract or principal business can be re-negotiated to ensure greater margins. Senior Management Team Member • Member of the divisional and company-wide senior management team • Working in partnership with divisional director and senior sales managers to tweak our sales/recruitment teams to ensure constant and consistent growth of net income per consultant and therefore profit contribution per branch