Summary

Martyn is a confident leader, problem solver, team player and technologist. He has excellent organisational abilities and self motivation. Martyn has ten years of experience in sales (retail, b2b and recruitment) and telecommunications engineering. His passion for technology led him to complete his degree in computing (bachelor of science with honours) from the University of Salford.

Work History

Work History
May 2007 - Present

Social Care On Call Manager

Reed Specialist Recruitment

Currently, I am the On-Call Manager for Reed Social Care, where I manage a team of 14 people, providing out-of-hours customer service to the clients and candidates of the divisional branch network. I also manage any operational projects and change processes that are demanded by current business needs. Improvement of On-Call (out-of-hours) team performance • Increase of average team fill rates from 16% to 55% of shifts received over one year • Authored and implemented new operating procedures to ensure processes were defined and practiced across the service • Cemented relationships with the branch network, their clients and candidates by way of face to face meetings, constant feedback opportunities and carrying out regular Experience of Service questionnaires Operational Change and Project Management • Successfully managed and supported a change process that changed the divisional weekending date from Sunday to Friday to bring invoicing and payroll into line with larger organisational best practice • Provided an operational IT support service, working alongside IT projects to ensure successful delivery of IT projects including requirements gathering, UAT validation and operating manual authoring • Successfully negotiated a new agreement with an external supplier of invoicing and payroll data and services • Carrying out of 4-weekly analysis of sales margins and reporting findings and possible solutions, ensuring that our recruitment branches are working on worthwhile business and that any contract or principal business can be re-negotiated to ensure greater margins. Senior Management Team Member • Member of the divisional and company-wide senior management team • Working in partnership with divisional director and senior sales managers to tweak our sales/recruitment teams to ensure constant and consistent growth of net income per consultant and therefore profit contribution per branch

Jan 2006 - May 2007

Social Care Recruitment Consultant/On Call Consultant

Reed Health Group
Working within the social care division, out of office hour’s on-call team to ensure that clients can still get a good level of service and ensuring that Reed candidates are placed within shifts appropriate to their experience and availability. This role entails a high level of communication, customer service and team work. There is also a need to implement escalation procedures when it is felt that management need to be involved in a process.
May 2004 - Sep 2005

Sales Executive

Leighman Marketing International Ltd
Varied roles including sales of promotional merchandise, implementing marketing campaigns including direct mailings, e-mail campaigns and increasing the company’s presence on the internet by enhancing search engine listings. My sales role included cold-calling, managing client relationships, meeting with clients and presenting ideas, quotes and tenders. This role was part time whilst at University and full time during University vacations.
Sep 1999 - Apr 2004

Switch Operations Technician

Orange PCS
Performing routine maintenance, upgrading, integrating and commissioning of the Orange telecommunications network. My main role was to ensure that Orange customers were able to make successful, high quality calls. Daily monitoring of networks for faults and quality/performance issues. Repairing faults on their discovery, within laid out service level deadlines, or escalating faults to the relevant party, whether internal or external to Orange.
Nov 1998 - Aug 1999

Sales Consultant

Carphone Warehouse

Education

Education
2004 - 2007

BSc

The University of Salford
1999 - 2002

ONC

Manchester College of Arts & Technology (MANCAT)