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Summary

Accomplished, innovative, forward-thinking executive with repeated success in the design, redesign, and launch of leading-edge information technology solutions. Talent for analyzing processes and implementing key continuous improvement strategies with highly-effective results. Expert in digital transformation driving organizational alignment with current and emerging technology needs. Collaborative communicator capable of cultivating solid relationships with partners and build consensus across multiple organizational levels focused on the achievement of operational objectives.

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Work experience

2013Present
Topgolf Swing Suite

Sr. Director, Operations Technology

Direct the day-to-day technical operations and delivery as part of the Swing Suite team supporting a new division of the Topgolf ensuring alignment with organizational objectives. Provide leadership to 13 professionals focused on the development of new games and integration of vendor solutions into existing platforms. Collaborate cross-departmentally to develop and execute key technical strategies supporting current goals focused on enhanced technical performance, guest experiences, and operational capacities. Lead teams in the evaluation and development of proof of concept products to drive sustainability and enhanced processes. Provide strategic leadership across various teams including Product Management, Software Engineering, Quality Assurance, and the Swing Suite team. Execute product management and the identification and selection of new games. Oversee a team accountable for the delivery of documents, videos, and training initiatives.

  • Established a new installation program, Fast Track, successfully slashing installation timelines for the Swing Suite venues by 50% and enabling installations to double in Q4 2018, to finish the year at 300% revenue to plan.
  • Successfully delivered 16 game experiences across golf simulation hardware establishing a new business unit.
  • Expertly installed 30+ venues for Topgolf Swing Suite realizing $300M+ revenue within the second year.
  • Hand chosen to serve as the Interim CTO for the Full Swing Golf Venture from July 2017 - September 2017 to execute key technical strategies post acquisition.
20162018
Topgolf Entertainment Group

Director Solutions Architecture / Chief Architect

Partnered with architects and technical leaders across the Dallas, Stockholm, and San Francisco offices representing Topgolf diverse portfolio to drive technical performance. Facilitated collaboration and joint architecture in the development of games to standardize tools and platforms. Established the new Swing Suite division overseeing the development of technical solutions to support division operations.

  • Entrusted to serve as a Subject Matter Expert (SME) in the execution of technical due diligence and strategic counseling for investment opportunities playing a key role in the acquisition and development of ProTracer, World Golf Tour, and Full Swing Golf worth $1B in valuation.
  • Engineered various solutions and initiatives including Topgolf Tour, Topgolf Crush, and Swing Suite providing over $1.2B in earned media.
  • Instrumental in the modernization of Topgolf’s portfolio by assisting in two key acquisitions and leading dynamic teams to the production of the first 3D game leveraging the Unity architecture driving Topgolf ahead of competitors in key cities.
20152016
Topgolf

Director, Enterprise Systems & Applications

Led the performance of the Infrastructure team, Enterprise Applications (back office systems) and the game development team consisting of 40 cross-functional professionals. Executed infrastructure administration across the Topgolf enterprise, the data center, and the cloud. Managed the delivery of the Enterprise Applications team overseeing the third-party software solution supporting accounting, finance, payroll, point of sale, kitchen display system, workforce management, and customer relationship management (Salesforce) operations.

  • Key contributor in the re-engineering of technology solutions, processes, and organizational structure supporting the Re:New initiative successfully rolled out to 40 venues leading to increased guest satisfaction scores, a reduction in turn times by 22 minutes, and the elimination of lobby lines.
  • Introduced a cloud first principle across the enterprise leading to the adoption of Amazon Web Services (AWS), Azure as a standard PaaS solution, SaaS solutions for sales (Salesforce.com), partnerships (KORE), and legal (Conga Novatus) resulting in enhanced quality in service delivery.
  • Spearheaded the selection of platform architecture and hosting vendor in the development of centralized data hub supporting on-premises data centers administering solutions that manage hospitality venues enabling the reduction of venue infrastructure.
20132015
Topgolf

Director, Software Engineering

Oversaw the administration of the sports game system focused on driving technical capabilities and continuous improvement strategies. Analyzed systems and operational gaps to develop and implement solutions supporting organizational targets.

  • Enabled the detection and removal of faulty golf balls of 200K+ per venue through the leadership of proprietary testing and analytics architecture improving inventory and enhanced systems.
20112013
Balfour / American Achievement Corp

Director, Information Technology

Led various IT teams teams at Balfour in product management, software development, QA, release management and technical support. Balfour specializes in manufacturing products that celebrate achievement (scholastic, championships, professional and personal). The company creates rings, yearbooks, championship jackets and graduation products.

  • Delivered new products to enhance yearbook sales and offer refresh of technology. Link school videos to QR Codes located inside the yearbook.
  • Enhance eCommerce site using Magento, replacing a custom aging code-base, increasing the number of products supported, analytics and business intelligence data, and the resources required to manage and modify available products.
20092011
Taylor Publishing / American Achievement Corp

Director, Software Engineering

Managed the daily performance of the Information Technology department supporting an organization specializing in the utilization of a Java application to manage yearbooks. Oversaw the integration of agile development practices serving as a change agent ensuring smooth and effective transition. Led the retooling efforts of DevOps and team skills sets.

  • Salvaged $100M in revenue through the creation of an effective architecture strategy and implementation budget and successfully launching the publishing system resulting in stabilized custom demands during peak usage while decreasing customer support call volumes.
  • Completed successful retooling in <6 months and developed new development process standard

Company later rebranded the yearbook division to Balfour Yearbooks.

20042009
Intuit

Group Architect

Hired as Chief Architecture, Accountant Central, until two divisions merged. Developed high-level designs, reviewed and approved designs created by others. Mentored developers working in online applications and accounting applications. Developed PHP extensions for MediaWiki for www.taxalmanac.org wiki, as well as provide oversight for all development and deployments.

  • 2009 Innovation Award from The CPA Technology Advisor.
  • Created and maintained architectural standards.
  • Performed code reviews and formal inspections of requirements, designs, and code.
20022004
Intuit

Architecture Manager

Managed Privacy projects (Customer Privacy Infrastructure, Privacy Import Server, and Privacy Data Sync) with high quality and on-time delivery.  Led the Central Customer System (CCS) production system and Ad Server (delivering ads to Intuit websites). Evangelized architecture strategies for Enterprise Services Bus and infrastructure domain within Intuit, resulting in successful contract with TIBCO Software Inc. Led cross-functional design team for implementation of “Item” (product definition) across company for release and sunset systems, reducing maintenance costs and consolidating product definition. Designed and developed internal department website. Improved department communication mechanisms and automated metrics collection, reducing costs. Selected as a participant in high-profile working groups that create corporate policies for Intuit including: Customer Data Handling security policies, Job Banding group for Software Developers at Intuit.

19992002
Automatic Data Processing

Director Product Technologies

Managed a team of developers to design and develop ADP Next-Generation Web-Based Enterprise Application suite using Microsoft technologies including Visual Basic, C++, and COM+ components.

19981999
Dealer Solutions LLC

Director Research and Development

Developed technical roadmap for next generation product development. Managed a team of developers in delivering a Purchase Order solution for National Car Rental and Alamo Rent-A-Car.  System requiring 24 X 7 uptime. Product successfully installed on time, on budget in more than 1500 retail locations in the US and Hawaii.

19971998
Dealer Solutions LLC

Director Product Development

Managed staff of nine managers and 40+ developers in large development project. Delivered automotive enterprise software solution including Sales, Customer Relationship Management (CRM), Vehicle Inventory, Parts, Service, Accounting, Payroll, and Executive Information System.

19961996
Dealer Solutions LLC

Product Manager Accounting

Designed and developed a full-feature enterprise accounting system. Lead seven developers. Documented business requirements for the Accounting system by working with multiple dealership clients and automotive manufacturers.

19951996
Thermo Fisher Scientific

Client Server Specialist

Led the Product Data Repository (PDR) project to design a strategic conceptual data-model for product information across the enterprise. Developed a database application in SQL Server 6.0. Coordinated with Marketing to deliver a repository for all product data contained in the printed catalog, with prices linked from DB2 database. Automated the production of the printed catalog pages and other literature, as well as a CD-ROM version of the product catalog. Designed and developed the first company website for CMS on the Internet.

19931995
Curtin Matheson Scientific, Inc.

Technical Writer

Designed and edited over 100 pages of the CMS General Catalog (completed Feb 1994). Designed various pieces of marketing literature and graphics art. Assigned to PDR development team to design and develop next-generation online catalog and a custom database publishing system.

19921993
Interactive Learning Systems

Director of Education

Managed employees in the academic department and maintained computers in the student laboratory. Delivered Computer Assisted Instruction on MS-DOS computers.  Developed a financial aid tracking system to integrate with student database.  Coordinated with government (TEA) and accrediting agencies (SACS) to met requirements for accreditation. Taught classes in software development, Mathematics and English as a Second Language (ESL).

19911992
Phillips Junior College

Dean of Students

Managed 3 employees in the Registrar’s office, school bookstore, and night school program with 12 instructors.

19881991
Phillips Junior College

Registrar & Data Processing Instructor

Responsible for scheduling students and maintaining both computerized and manual records.  Designed and developed a Registrar’s Tracking Database.  Taught Classes in:  various computer languages/systems, SABRE, System I, Financial Accounting, Managerial Accounting, Math of Finance, English, Data Structures & Design, and Business Mathematics.

19871989
Information Dynamics, Inc.

Programmer / Consultant

Designed and developed custom applications specializing in Accounting systems.  Developed several custom add-on packages integrating with off-the-shelf accounting software.  Installed multiple point-of-sales systems and ERP systems for manufacturing including Fourth Shift.

19861988
Christ Church Episcopal School

Data Processing Manager

Managed the operations of all computer systems including IBM System/36.  Designed and developed a management reporting system which integrated with off-the-shelf accounting system (Shelby Systems).  Designed and developed a custom scheduling database and specialized Budget Management System.  Performed duties as interim bookkeeper for both Christ Church and a $2 million Endowment Corporation.

Certifications

2010Present
Novell Technical Training

Novell Certified Linux Administrator (CLA)

20062011
Linux Professional Institute

Linux Professional Institute LPIC-1

Education

20012010
University of Phoenix

Master Business Administration

Graduated with Honors. GPA 3.97

  • Lambda Sigma Chapter of Delta Mu Delta International Honor Society in Business
19831987
Newberry College

Bachelor of Science, Mathematics & Computer Science

  • Advertising Manager, College Newspaper (1983-84)
  • Editor, College Newspaper (1984-86)
  • Treasurer, SC Press Association Collegiate Division (1985-86)
  • General Manager, College Radio Station (1986-87)