IT Manager experienced in strategic planning, global infrastructure operations, project management, and experience leading and developing teams. Previous background as a Sr. Engineer lends itself to design and implementation of multiple facets of technology and providing follow-up IT training. I’m a self-motivated leader with technical expertise, exceptional communication skills and broad IT experience.
Apr 2011 - Present
Manager, Systems Engineering
HANGER ORTHOPEDIC GROUP
·Manage diverse team of ten engineers for coordination of daily operations issues, project planning, & development of technical & soft skills
·Monitor Remedy ticket queue for on-time resolution, handle incident responses & reporting, facilitate interdepartmental collaboration, develop internal processes and define SOPs
·Oversaw system integration & upgrades of various technologies including AD, Exchange, Enterprise Vault, Citrix XenApp, Storage (Compellent/NetApp), VMware, Symantec NetBackup, MX Logic, Data Domain, Blackberry, Iron Mountain, & IBM Bigfix
·Planned and attended daily meetings for enterprise system integration, acquisitions, status updates on operational issues, change request approval, budget planning, and staff management.
·Improved accountability and environment control by creating primary & secondary roles for all technologies and restricting access around system changes
·Played active role with planning, server deployment, data movement, and app migration as Hanger continued to grow at 40% from acquisition of orthotic and prosthetic companies throughout the year.
·Improved server lifecycle management and tracking of backup requirements by employing a “Server Readiness” SharePoint workflow required before promoting systems into production.
·Created annual budget projections for new hardware, software, capex/opex estimates, staff training, & business acquisitions
·Managed interview & hiring process, role definition, goal setting, and team performance management
·Worked with compliance department for EOY audits including SOX requirements, SSAE16 reports, access logs, and authorization forms
·Implemented Server Patching process and defined patch review board to define business stakeholders for monthly consensus before system updating ensued
·Wrote Backup & Data Recovery SOP to define policy around data retention based on data type, tape rotation, authorized staff, offsite tape storage, and data recovery
Major Projects: HANGER ORTHOPEDIC GROUP
ØDallas Data Center Project
oResearched, purchased & installed Compellent Series 40 SAN with MDS fiber SAN fabric
oExplored blade server offerings; purchased and installed HP C7000 w/BL680 & BL460
§10Gb FlexFabric uplinks to Nexus 5K & Nexus 7K core
§8Gb FlexFabric uplinks to Cisco MDS SAN fabric
oDesign and installation of NetBackup servers, tape library, & EMC Data Domain storage
oDesign and setup of VMware ESXi 5.0 servers with Compellent SAN storage
oActively planned AD setup (ie. replication, DNS, authentication) for the new environment
oInstalled five node SQL 2008 server cluster for DBA team
oConfigured Solar Winds enterprise monitoring platform for proactive alerting of all servers, switches, and routers using a combination of ICMP, SNMP, and service monitoring.
oOversaw deployment of Citrix XenApp farm used to deploy enterprise wide critical application used by 800+ clinics nationwide
ØData Center Migration Project (Ashburn to Dallas)
oExchange 2010 migration
oBlackberry Server migration
oIBM Bigfix setup migration
ØBusiness Integration Projects
oSPS Business Unit: Migration of all production, test, and development servers to the primary data center for centralized administration and increase in operational efficiency.
oACP Business Unit: Migration of production servers to the primary data center to run all systems on common platforms and gain consistency of managing systems.
ØProject Janus (NextGen EMR/EHR application)
oDeployed 11 environments for test, development, UAT, etc. for code promotion of the NextGen application
oDeployed physical NextGen production servers using MS clustering for high-availability.
oWorked with NextGen support team to understand and deploy many other servers for hosting ancillary services running in ESX environment for flexibility and high-availability.
ØAchieved significant cost and time savings by using Microsoft Lync to deliver the annual Hanger Townhall sessions to 900+ participants nationwide; previously, members of the Senior Leadership Team flew to 20+ cities over a few weeks to hold each session.
ØUpgraded Exchange 2003 platform to 2010 to continue to provide improved messaging features such as richer OWA and tighter Lync integration, and provide greater availability with DAG protection
ØUpgraded AD infrastructure and forest functionality to 2008, and redesigned site replication, DNS lookups, and other infrastructure services for optimal functionality.
ØCreated VDI business case & currently preparing POC for Citrix XenDesktop VDI deployment
Jul 2009 - Apr 2011
Supervisor, Systems Engineering
·Project management, providing team leadership and guidance for daily operational activities, and prioritizing emergent tasks for the Systems Engineering department
·Managing ticket queue, communicating status updates to internal customers, identifying project dependencies, associated risks, and potential slipping of deadlines
·Managed hiring process of Sr. Engineers by screening resumes, designing technical labs, and conducting candidate interviews
·Handled vendor purchases, renewal of support agreements, and frequently met with technology partners for enterprise planning
·Streamlined employee exit process to ensure network access was promptly disabled, resources accounted for, and handling of data was consistent for all terminations and resignations
·Managed 2008 AD/GPO environment, data center forest trusts, OU Design, internal/external DNS, schema updates, AD cleanup and troubleshooting
·Managed DFS environment, optimized replication, and implemented PowerShell script to monitor replication and alert on backlogged files
·Created documentation for infrastructure design, system configurations, OS imaging, system backup schedules, Exchange restore process, and static route configurations
Major Projects: TRION WORLDS
ØDesigned data center forests layout with a balance of security and ease of administration; subsequently implemented new forests for EU/US data centers, demo pods, and partner locations
ØProject managed high-speed SAN solution for capturing/editing of uncompressed high-definition video
ØCreated redundant email design with Exchange 2007 Edge servers accepting email at multiple sites
ØRedesigned Exchange 2007 Unified Messaging to properly handle inter-site caller-ID functionality
ØCollected storage needs from internal teams, researched SAN vendors and feature sets, and participated in SAN selection process
ØResearched and implemented Altiris imaging solutions for rapid OS deployment for helpdesk and QA
ØRedesigned enterprise WSUS policy for corporate servers & workstations, and data center servers
ØSupported Publishing department with Content Mgmt. System setup, upgrades, and LDAP integration
Aug 2007 - Jul 2009
IT Manager / Sr. Systems Engineer
GLOBE INTERNATIONAL LTD
ØReduced network downtime by designing Nagios monitoring system to alert on network outages, server interruptions, failed SAN storage, offline printers, and critical services in stopped states
ØSpearheaded disaster recovery plan by implementing NetApp SAN in US, AU, & EU for replication of mission-critical Oracle databases
ØBuilt global syslog-ng system to alert on modification of sensitive accounts, groups, & mailboxes
ØImplemented ESXi3 servers in two offices for greater resource utilization and streamlined management
ØResearched web content acceleration for live video feeds, liaised between web team and Akamai for web/video caching, load balancing, and failover design for Fiji surf contest
ØTraveled to Fiji to setup phone/fax and network infrastructure across three islands, worked with Fiji telecom on radio setup for internet feed, and provided hands-on support during the surf event
ØIncreased user productivity by redesigning spam filtering system resulting in 98% decrease in spam
ØEnhanced global network security and email confidentiality with SSL certificates after discovering network credentials were being transmitted insecurely across the internet
ØRebuilt offices in AU and France with newer Exchange and file servers due to growing demands
ØMigrated from T1 links to radio transmission to reduce costs and triple bandwidth in US office
ØAchieved 3:1 server consolidation by leveraging NetApp SAN CIFS features; resulted in reduced costs on backup licenses and server maintenance
ØDesigned and implemented SharePoint services to facilitate team collaboration between offices
ØImplemented Linux based HTTP file sharing solution to eliminate end-user frustration of using FTP