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Work History

Dec 2015Present

Sales Manager, Group

Starwood Maui Sales Complex

Vertical market includes Entertainment, Sports/Competition, Fitness and all groups 25 rooms and under on peak night Domestic and International. 

  • Execute annual revenue goals for The Westin Maui Resort & Spa and The Sheraton Maui Resort & Spa.
  • Sales Blitz and New Business Development Champion.
  • Conduct property sites and familiarization trips.  
  • Attend trade shows and industry networking events, such as Tour Connections and Starwood Entertainment Week, to generate new leads and drive business.
  • Observe market trends and develop action plans to compete with comp set.
  • Build and maintain relationships with key accounts and clients.

Mar 2015 Dec 1, 2015

Sales Manager, New Business Development

The Westin Maui Resort & Spa
  • Generate new leads for Maui Metro Market sales team by prospecting accounts.
  • Enroll clients in SPG Pro and focus on TeamHot referrals during all communications.
  • Sales Blitz Champion for New Business Development Week at The Westin Maui Resort & Spa.
  • Conduct property site inspections.
  • Sell wedding room blocks and upsell hotel outlets.
  • Work closely with Revenue Management and Field Marketing to create promotion codes for personal webpage booking for group holiday parties and weddings.
  • Rolled out Wedding Planner Incentive Program to build relationships and increase weddings and wedding room blocks.
  • Very efficient in ISAQ, BD tool, Knowland,  StarGuest, StarGroups, Lightspeed, Excel, Publisher and Word.
Aug 2013Mar 2015

Housekeeping Manager

The Moana Surfrider, A Westin Resort & Spa and The Sheraton Princess Kaiulani Hotel
  • Conduct cleanliness inspections to improve GEI scores and enforce high standards.
  • Motivate, train and encourage a team of over 200 associates.
  • Reduce the amount of compensation in the department by conducting safety trainings and innovated practices. 
  • Work closely with Orkin Pest Control and Sandwich Isle Pest Solutions to ensure a pest free environment.
  • Maintain an accurate inventory while meeting the budget for linen and laundry.
  • Attend to all guest needs and solve any guest issues.
  • Train associates on the usage of StarGuest and the importance of GPS by providing them with surprise and delight items to make guest connections.
Jan 2013Aug 2013

Rooms Management Trainee

The Westin Maui Resort & Spa
  • Professional development, mentoring and a rotation through the operations departments.
  • Attend Focus, Resume, RevMax, Ho’olokahi council, BEO, Department and Staff meetings.
  • Build strong relationships with all associates and meet one on one with executive committee members to get a better understand of their needs, wants, strengths and challenges.
  • Interact with guest and ensure that we are delivering personal and instinctive service, creating a renewing experience, and building great relationships.
  • Gain knowledge of the fundamental skills needed for a successful leadership role in each department of the hotel with a focus in Front Office and Housekeeping.
Jan 2010Aug 2010

Front Office Intern, Sheraton Waikiki

Starwood Hotels & Resorts
  • Engage with guest to create a memorable experience by personalizing each guest interaction.
  • Organize and run the daily guest activities provided by the hotels fun department.
  • Work closely with the guest service managers and director of front office on projects.
  • Make sure each guest feels welcome by anticipating needs and exceeding expectations.
  • Work with housekeeping to personalize the room for our Chinese guests during APEC.
  • Assist the food and beverage manager during a menu change at Rumfire.
Jan 2010Jan 2010

Job Shadow

Aston hotels & Resorts
Followed the below departments and learned their role in the operation.
  • General Management
  • Assistant General Management
  • Housekeeping
  • Guest Services
  • Owner Services and Administration
Jan 2008Jan 2012

Professional Trainer/Bartender/Server

Darden Restaurants
  • Responsible for training new employees and making sure they understand Darden’s company values, prepare them for their role and help improve and develop talent.
  • Responsible for a bank of 500.00+
  • Monitor the kitchen during high volume to ensure food quality and output is efficient the operation runs smoothly.
  • Connect with guests, solve any challenges that may occur, and ensure a positive overall guest experience.
  • Worked closely with management team on projects focused on the guest satisfactory index survey and find ways to improve the restaurants score.
  • Keep an inventory count for the bar items. 
  • Supervise a staff of 30+

References

Brent Lausterer

Director of Sales and Marketing
The Westin Maui Resort & Spa / Westin Kaanapali Ocean Resort Villas
808.661.2559
brent.lausterer@westin.com     

Dr. Jerome Agrusa

Travel Industry Management Professor, Hawaii Pacific University  
808-949-5819
wagrusa@hpu.edu

Mary Allum

Director of Housekeeping, The Moana Surfrider, A Westin Resort & Spa
808-923-2856 mary.allum@westin.com

Sean Ganhinhin

Director of Property Operations, The Sheraton Maui Resort & Spa 
808-357-0730 sean.ganhinhin@sheraton.com

Education

20102012

Bachelors

Hawaii Pacific University

·Ho’omau Transfer Scholarship

·Aston Hotels & Resorts Scholarship

·Deans list

·Travel Industry Management  Club

20082010

Associates Degree in Arts & Science

Lewis & Clark CC
  • GPA 3.5+
  • Deans list
  • Athletic scholarship
  • Team captain

Certifications

Toastmasters Officer

Secretary

Behavioral Interviewing

Starwood Hotels & Resorts

Service Culture Champion

Starwood Hotels & Resorts

Associations

Women in Lodging & Tourism Association