Work History

Work History
Mar 2015 - Present

Sales Manager, New Business Development

The Westin Maui Resort & Spa
  • Generate new leads for Maui Metro Market sales team by prospecting accounts.
  • Enroll clients in SPG Pro and focus on TeamHot referrals during all communications.
  • Sales Blitz Champion for New Business Development Week at The Westin Maui Resort & Spa.
  • Conduct property site inspections.
  • Sell wedding room blocks and upsell hotel outlets.
  • Work closely with Revenue Management and Field Marketing to create promotion codes for personal webpage booking for group holiday parties and weddings.
  • Rolled out Wedding Planner Incentive Program to build relationships and increase weddings and wedding room blocks.
  • Very efficient in ISAQ, BD tool, Knowland,  StarGuest, StarGroups, Lightspeed, Excel, Publisher and Word.
Aug 2013 - Mar 2015

Housekeeping Manager

The Moana Surfrider, A Westin Resort & Spa and The Sheraton Princess Kaiulani Hotel
  • Conduct cleanliness inspections to improve GEI scores and enforce high standards.
  • Motivate, train and encourage a team of over 200 associates.
  • Reduce the amount of compensation in the department by conducting safety trainings and innovated practices. 
  • Work closely with Orkin Pest Control and Sandwich Isle Pest Solutions to ensure a pest free environment.
  • Maintain an accurate inventory while meeting the budget for linen and laundry.
  • Attend to all guest needs and solve any guest issues.
  • Train associates on the usage of StarGuest and the importance of GPS by providing them with surprise and delight items to make guest connections.
Jan 2013 - Aug 2013

Rooms Management Trainee

The Westin Maui Resort & Spa
  • Professional development, mentoring and a rotation through the operations departments.
  • Attend Focus, Resume, RevMax, Ho’olokahi council, BEO, Department and Staff meetings.
  • Build strong relationships with all associates and meet one on one with executive committee members to get a better understand of their needs, wants, strengths and challenges.
  • Interact with guest and ensure that we are delivering personal and instinctive service, creating a renewing experience, and building great relationships.
  • Gain knowledge of the fundamental skills needed for a successful leadership role in each department of the hotel with a focus in Front Office and Housekeeping.
Jan 2010 - Aug 2010

Front Office Intern, Sheraton Waikiki

Starwood Hotels & Resorts
  • Engage with guest to create a memorable experience by personalizing each guest interaction.
  • Organize and run the daily guest activities provided by the hotels fun department.
  • Work closely with the guest service managers and director of front office on projects.
  • Make sure each guest feels welcome by anticipating needs and exceeding expectations.
  • Work with housekeeping to personalize the room for our Chinese guests during APEC.
  • Assist the food and beverage manager during a menu change at Rumfire.
Jan 2010 - Jan 2010

Job Shadow

Aston hotels & Resorts
Followed the below departments and learned their role in the operation.
  • General Management
  • Assistant General Management
  • Housekeeping
  • Guest Services
  • Owner Services and Administration
Jan 2008 - Jan 2012

Professional Trainer/Bartender/Server

Darden Restaurants
  • Responsible for training new employees and making sure they understand Darden’s company values, prepare them for their role and help improve and develop talent.
  • Responsible for a bank of 500.00+
  • Monitor the kitchen during high volume to ensure food quality and output is efficient the operation runs smoothly.
  • Connect with guests, solve any challenges that may occur, and ensure a positive overall guest experience.
  • Worked closely with management team on projects focused on the guest satisfactory index survey and find ways to improve the restaurants score.
  • Keep an inventory count for the bar items. 
  • Supervise a staff of 30+


2010 - 2012


Hawaii Pacific University

·Ho’omau Transfer Scholarship

·Aston Hotels & Resorts Scholarship

·Deans list

·Travel Industry Management  Club

2008 - 2010

Associates Degree in Arts & Science

Lewis & Clark CC
  • GPA 3.5+
  • Deans list
  • Athletic scholarship
  • Team captain



Toastmasters Officer


Behavioral Interviewing

Starwood Hotels & Resorts

Service Culture Champion

Starwood Hotels & Resorts


Women in Lodging & Tourism Association