Mary Joy Perez

Mary Joy Perez



English Proficiency

- Proficient in both oral and written language. - English has been the primary language used at work since February 2007. - Underwent Intensive Call center trainings.


- Business Planning

- Real Time Monitoring

- Reporting and Analysis

- Marketing Strategy

Work History

Work History
Oct 2012 - Present

Reporting Specialist

Sutherland Global Services

- Prepares and Reports Invoice to Client

- Maintains Program Database

- Analyze Program's performance on a weekly, monthly, & quarterly basis.

- Recommends process that will improve the performance of the program based on the identified metrics.

- Maintains historical data for forecasting purposes.

Apr 2008 - Present

Real Time Analyst

Sutherland Global Services Incorporated

- Monitors queue real time.

- Manage break of consultants.

- Real time Reporting

- Handling Time Management

- Service Level Management

- Productivity Management

- Schedule Adherence Management


Jun 2010 - Present

Bachelor of Science in Entrepreneurship

Universidad de Sta. Isabel