Director of Information Technology
American University of Sharjah
Joined 8-year old university experiencing lack of continuity, vision, and stability due to previous revolving door
of 5 IT Directors in 5 years. Challenged to reconnect Central IT with faculty/students to heighten overall user experience and establish university as leader in new technology use. Oversee 25-member team providing core IT services and $6M (plus projects) budget.
Impact: Developed highly synthesized IT operations that reallocated expenses into investments and resulted in improved service availability.
- Introduced training/mentoring program for all interested IT staff that eliminated dependency on external contractor and lowered consulting fees by over $100K.
- Rebuilt faculty/student trust in Central IT by establishing solid reputation for regular communication and systems stability.
- Introduced a multitude of new technologies that established university as technology leader in the region.
- Implemented strict rule that staff needed to demonstrate true value of potential purchases before buying, resulting in thoroughly reviewed technology and clearly identified requirements prior to procurement.