Organization Development and Business Process Consultant/Coach with a focus on working with individuals and teams to develop the skills necessary to excel in business and industry. Recognized by customers as an energetic, highly motivated, results-oriented Leader/Facilitator/Coach of people and teams. Focus on excellent customer service and continuous business process improvement and the resulting cost reductions. Accomplished professional in organizational and financial management, labor relations and team development. Recognized expert witness in telecom regulatory proceedings before many State Public Utility Commissions, as well as the Federal Communications Commission. Successful leader of a wide variety of high performance Operations work teams involved in the Ordering, Provisioning and Maintenance of telecommunications services both Retail and Wholesale.